#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(513)759-3404
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
7749 Dudley Dr
West Chester, OH 45069
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Customer Store Reviews

  • 4.6 out of 397 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (397)
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Showing 1-30 of 397 reviews
Store cleanliness, prices, employees, and products were great. But the corporate policy requires ...
Store cleanliness, prices, employees, and products were great. But the corporate policy requires the use of a medical device to block my breathing. I have breathing issues but are fine without this blockage, unless I try to run a marathon, or 100yards
by
  • Verified Purchase
Management doesn't care. You shouldn't either.
Management doesn't care. You shouldn't either.
by
  • Verified Purchase
I am very happy with my Home Depot store in all regards except one, garden center check-out slow....
I am very happy with my Home Depot store in all regards except one, garden center check-out slow. I know it is a very busy time of the year.
by
  • Verified Purchase
  • Recommended
The store is always clean a and orderly the customer service is to be commended, our experience w...
The store is always clean a and orderly the customer service is to be commended, our experience was very good. If anyone needs help on kitchen planning Jim Reilly is knowledgeable and is very helpful ,I recommend him highly. Thank you and continue the great work.
by
  • Verified Purchase
  • Recommended
All the people that help me were very friendly and they have very good knowledge to guide me to l...
All the people that help me were very friendly and they have very good knowledge to guide me to look what I want. Definitely I recommend this store
by
  • Verified Purchase
  • Recommended
Helpful staff found exactly what I needed and I was on my way to check out in about a minute.
Helpful staff found exactly what I needed and I was on my way to check out in about a minute.
by
  • Verified Purchase
  • Recommended
Lack of customer help. if you don't know where to find your stuff, you will find no one can help ...
Lack of customer help. if you don't know where to find your stuff, you will find no one can help you! Check out is difficult.
by
  • Verified Purchase
The West Chester Ohio Home Depot is always a friendly store, well stocked and items are easy to f...
The West Chester Ohio Home Depot is always a friendly store, well stocked and items are easy to find. The staff has helped me on many occasions find exactly what I needed. They are on my way home from work and I can zip right in and get what I need for my projects and make a productive evening getting things done around the house. A shout out to the staff, especially for the cashiers, they are always well trained and the nicest people, their management is doing a fine job training them, you can tell.
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  • Verified Purchase
  • Recommended
If you’re in the market for kitchen cabinets, talk to Jim Reilly! His knowledge and experience ar...
If you’re in the market for kitchen cabinets, talk to Jim Reilly! His knowledge and experience are huge, and helped greatly in designing our kitchen.
by
  • Verified Purchase
  • Recommended
Travis Jones resolved a complex and confusing delivery issue for me. I purchased 525 paver stones...
Travis Jones resolved a complex and confusing delivery issue for me. I purchased 525 paver stones and scheduled delivery. On delivery day, only 200 pavers showed up. Contacted 800 support line and was instructed to go to Fields Ertel store, which evidently sourced the 200 pavers. Got to Fields Ertel store, explained the situation with representative, and was instructed to return to West Chester store to resolve. After trips to both stores, as expected, I'm not in the best mood. Met Travis Jones and explained the situation and urgency in getting a resolution as this installation was threatened with upcoming bad weather. Travis listened to my explanation, reviewed all relevant order and delivery paperwork, them quickly took action. He contacted the Fields Ertel and Hamilton stores in attempt to find me sufficient pavers so my effort could proceed. Worked with team at Hamilton store and had them fill my order immediately. I traveled to Hamilton store and picked up my ready order. This left the balance of pavers still scheduled for delivery, which Travis re-coordinated for next day. This gentleman went way above and beyond expectations in resolving a customer issue. Please recognize Travis Jones for exemplary effort. Thanks Kevin Malloy
by
  • Verified Purchase
  • Recommended
If you are looking for an appliance make sure to speak with Zack. Very knowledgeable and helpful....
If you are looking for an appliance make sure to speak with Zack. Very knowledgeable and helpful. Best prices in town.
by
  • Verified Purchase
  • Recommended
This is an excellent store to stop in especially when they get to know you and you get to know th...
This is an excellent store to stop in especially when they get to know you and you get to know them everyone always makes me feel very welcome here at the West Chester Home Depot they always greet me by my name Mr. Brooks if there’s some thing that I am looking for and I do not see it they will work with me to find it or use the store app to find what I need this would always be my number one go to store for me personally and for my customers Brandon Beach is a store manager and he has a excellent team of employees if you ever shop in the store ask for Brandon, Travis, stacy, page, Jeff, THANK YOU HOME DEPOT TEAM!!!
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  • Verified Purchase
  • Recommended
Employees have been helpful and professional during each visit. Just moved the area and visit the...
Employees have been helpful and professional during each visit. Just moved the area and visit the store at least 6 times a month. Will be back!
by
  • Verified Purchase
  • Recommended
Waite over 30 minutes for someone to cut a piece of pipe. Two separate employees promised to sen...
Waite over 30 minutes for someone to cut a piece of pipe. Two separate employees promised to send someone, but no one ever showed up to cut the pipe.
by
  • Verified Purchase
I will be back to see Jim Reilly to finish my kitchen. New appliances, cabinet and counter top.
I will be back to see Jim Reilly to finish my kitchen. New appliances, cabinet and counter top.
by
  • Verified Purchase
  • Recommended
If you need appliances or any products for a make over, Jim Reilly is your man. He knows his stuff
If you need appliances or any products for a make over, Jim Reilly is your man. He knows his stuff
by
  • Verified Purchase
  • Recommended
Shout out to Isabel, who was patient with me when I was trying to find my coupon for my $350+ ord...
Shout out to Isabel, who was patient with me when I was trying to find my coupon for my $350+ order. It was supposedly sent to my email, and my phone was nearly dead, so to say I couldn’t find it was an understatement. She manually applied to coupon to my order so I saved $50! I knew I took up a lot of her time but she was so patient with me and understanding. Thank you Isabel!!
by
  • Verified Purchase
  • Recommended
Great store and friendly employees. Last time I went there one of the clerks: Mahagonie went thro...
Great store and friendly employees. Last time I went there one of the clerks: Mahagonie went through 3 bags of trash for my lost gift card. Very humbled by her attitude - if only we could all be like her, everyday all the time.
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  • Verified Purchase
  • Recommended
I just recently went in to buy a mower and the mower I wanted was not on the shelf. Steve in the ...
I just recently went in to buy a mower and the mower I wanted was not on the shelf. Steve in the lawn and garden department went above and beyond to hunt down the mower I was looking for. Excellent service.
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  • Verified Purchase
  • Recommended
We live closer to two other Home Depots, but we prefer to come to the West Chester store because ...
We live closer to two other Home Depots, but we prefer to come to the West Chester store because we have had nothing but great experiences with the associates and with our shopping experiences. We've purchased a storm door, entry door, garage door, and appliances from here. The store is clean and the shelves are always well-stocked. Even the restrooms are clean. The associates go above and beyond to provide excellent service. This is our go-to Home Depot.
by
  • Verified Purchase
  • Recommended
If you need appliance go see Jim Reilly at this store. Hw won'y steer you wrong
If you need appliance go see Jim Reilly at this store. Hw won'y steer you wrong
by
  • Verified Purchase
  • Recommended
Friendly and helpful, easy to find what you need.
Friendly and helpful, easy to find what you need.
by
  • Verified Purchase
  • Recommended
Very professionally managed store.
Very professionally managed store.
by
  • Verified Purchase
  • Recommended
Great store and the gentleman mr jeremie was very helpful
Great store and the gentleman mr jeremie was very helpful
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  • Verified Purchase
  • Recommended
Steven and Rick were amazing! helped me the whole time and very friendly
Steven and Rick were amazing! helped me the whole time and very friendly
by
  • Verified Purchase
  • Recommended
HANDICAP CARTS ARE ALWAYS FILTHY. A SCHEDULE FOR CLEANING NEEDS TO BE CREATED ALONG WITH DESIGNAT...
HANDICAP CARTS ARE ALWAYS FILTHY. A SCHEDULE FOR CLEANING NEEDS TO BE CREATED ALONG WITH DESIGNATED EMPLOYEES ASSIGNED TO THE JOB ON A REGULAR BASES. AS IT IS THE HANDICAP ARE TREATED AS AN UNDERCLASS CUSTOMER.
by
  • Verified Purchase
  • Recommended
If you need appliances go to the West Chester Home Depot. Great selection, some good sale prices....
If you need appliances go to the West Chester Home Depot. Great selection, some good sale prices. Ask for Des ,great service ,very knowledgeable & helpful.
by
  • Verified Purchase
  • Recommended
We purchased a cooktop to go along with new granite countertops. Our Kitchen Design consultant Ji...
We purchased a cooktop to go along with new granite countertops. Our Kitchen Design consultant Jim Reilly did some research and helped us decide on a product within our budget and gave us a price match on the model that we purchased. He also gave us helpful information about electricians to remove the old cooktop and install the new one. Jim is very customer focused, and has the best interest of the customer in mind. He is awesome, and we highly recommend him!
by
  • Verified Purchase
  • Recommended
We went to this store for granite countertops. Our Kitchen Design consultant Jim Reilly was the B...
We went to this store for granite countertops. Our Kitchen Design consultant Jim Reilly was the BEST EVER! He is very friendly and professional. He is very knowlegable about the product lines and went over all their features and options. He was very patient and took the time to explain how the whole installation process works. He helped us choose additional items that we needed (cooktop, sink). He also spoke with his manager and gave us a price match and a discount. We highly recommend Jim!
by
  • Verified Purchase
  • Recommended
Good store, clean and stocked. Like most big box stores, you have to be your own cashier, which i...
Good store, clean and stocked. Like most big box stores, you have to be your own cashier, which in my mind should equal some type of discount, as I was my own cashier
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 397 reviews

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