Reviews for West Norriton #4145

The employees are excellent!Thank you especially to Michael James for all of you patience and expertise!

Cindy in Flooring is knowledgeable, and most helpful....

I love the store, and have had excellent assistance just about every time I’ve needed it. You have several employees that have gone above and beyond on multiple occasions. In particular, I would like to complement Marc. He has offered some help on several occasions, including from outside the department where he works. His advice has always been perfectly solid and greatly appreciated.

We had to buy appliances for a new home build, and it was stressful. We came in one day with a lot of questions, and Michael James was there to help educate us about the products, and also made us laugh. He was respectful, and not at all pushy. We left that night, and then checked out the same products at two other stores. We ended up back here to make the purchase BECAUSE of the amazing service we got from Michael. The store was clean, associates all helpful, and made this process for us that much better. Thank you!

Staff is wonderful and easy to find help if needed. Store is well organized and stocked . I enjoy going to this store

Great store, friendly knowledgeable staff. Love the fact that you can rent took or equipment.

This store has the worst customer service i have ever experienced!! i understand it is a difficult time, but there is no need to be rude to a customer because they are a female and asking for assistance loading a bulk item into the car. i was going back and forth trying to get help for 2 hours!! The only one who offered assistance and did so promptly was a gentleman named Steve. He was polite and helpful. i wish i had his assistance from the start.

I found what I needed during this visit.

During this crisis shopping has become a bigger ordeal! too many people out buying stuff they do not need! The stores sre mostly understaffed with more incapable associates! this makes a less desirable shoppinng Experience!

Good Store usually has product available

Store stocked real well and everyone seemed very helpful. The checkout person Bob A. was a great help.

Clean store, nice people and easy to navigate.

I needed 30 bags of topsoil to fill in holes that my dog made. I hired a physically challenged man to do the work. I stopped by the store to make sure they had the bags in stock. I informed Marshall, the patio area manager, that I was coming back for the bags in a bit. When my worker and I went back, Marshall went out of his way to help organize a pallet of 30 bags. He then had Sharon open the gate for us. Marshall used his skill to carefully load the pallet on my worker's truck Sharon made sure everyone stayed safe. Very please with the service. My worker was happy he didn't have to load the bags into his truck. Thank you.

Rudest, unapologetic, and arrogant customer service lady working at 2 pm on 02/05/20 with user ID SXL4HHJ. She should not be allowed to deal with customers. Delivery date was agreed and confirmed and date of delivery had to call to find out the date was arbitrarily changed without my consent. Called store and received no help. Went personally to store and endured the rudest and most horrifying experience I have had with a customer service rep.

The employees at the West Norristown Home Depot store are very helpful.

Cashiers too busy chatting with themselves to help customers. Needed my help to scan items. Cashier wanted me to find the UPC code in order to scan and pay.

I miss marked the question about if I would come back. It should have been YES

nice store

I worked with Nick Zubrzycki, one of the store supervisors. I had 3 different items I was looking to buy. He help me with all three without trying to oversell me. He asked me questions to find out what my uses were for each item. I will definitely go to this location again and work with him.

Need to pass on customer messages and answer the phon e.

Helpful staff. Decent selection. Better quality than Lowes in many ways.

Good shopping experience ! Associates were available and knowledgeable about the location of products. Best of all they were eager to offer advise regarding my do it yourself projects. They were really helpful and seemed interested about what I was trying to do.

THE STORE IS ALWAYS CLEAN AND ORGANIZED, THE PEOPLE ARE FRIENDLY AND HELPFUL. MY LAST VISITS INCLUDED NEEDING LUMBER, HARDWARE AND PAINT. ALL ASSOCIATES WERE HELPFUL AND GAVE GREAT ADVICE.

On a recent visit to this store, I had the most pleasant and helpful experience. I had an issue in the plumbing department. One of the women tried to find a solution. Then not satisfied with her own suggestion, she found another person to discuss the problem with. Then she put all the thoughts, her own, the second employee and my thoughts, together and came up with the perfect solution. I regret not getting her name. She was a gem!!

satisfactory service

The employees in this store are top notch! Thank you Kim, Cindy and Cathy for all your help. Know that I appreciated your patience, professionalism, follow through and great service.

The Home Depot is the place to go if you are seeking an item or items to improve your home. The employees are helpful and know their products and if they do not, they find someone who does. I have yet to be disappointed with this location and travel there even though another retailer is closer to my home. As an older person and a woman, I am treated well and not dismissed as in other stores of this type. Information is shared on the product and ideas on how best to do the job at hand is always available. You can find an employee to help you without much effort unlike other stores.

products were easy to find. checkout was fast . Employees here were the bomb. Keep up the good work. shop here all the time.

Easy to shop, employees are very helpful and there are many products to choose from.

most employees are super helpful with several that go above and beyond even if they are not on the clock.. they honor coupons , customer service is on point..