Reviews for Westfield #8923

Home Depot, through the Westfield store, donated $5,000 worth of materials during the pandemic which enabled the Agawam Lions Club to build and distribute 231 desks to local students to aid in there remote learning during a very trying time for the students. We will always promote such a great organization!

The paint sales clerk was very helpful. He made great suggestions and really helped guide us through our purchase. He was not pushy nor was he trying to give a salespitch. He was honest, knowledgable and straightforward. Everything we needed was available. We didn't have to run from store to store looking for everything we needed for our project. Our sales clerk gathered everything we needed. He made our shopping experience easy and enjoyable.

Staff is willing to help to place online orders if an item is not available. Very helpful and friendly.

Extremely knowledgeable and pleasant.

Customer service was terrible. I returned a product, I originally paid with a visa gift card, using up the balance on the card. The customer service agent refunded the purchase to the original gift card that I no longer had. It took 6 customer service people who were unable to help correct the return issue. The assistant store manager Karen was called on the phone, and paged over the intercom. Her response on the phone was “ she’s too busy to deal with the issue at customer service.” After waiting for nearly 45 minutes I demanded that an employees physically find and bring assistant manager karen to the customer service desk to resolve the issue. Deplorable customer service HomeDepot; do better.

Great store with awesome employees. They definitely need more employees to help open all the newly locked up high price items. This new practice totally inconveniences good paying customers, but because of the low-life animals that love to come in a steal, it has to be done. Other than that, this is a GREAT store!

Katharine aflame is one of best workers you have!

Poor inventory management - constantly have found items not in stock even though online it shows in stock

Employee Morgan was extremely helpful.

Your employee Morgan is an absolute asset to your store!!! This is the second time that she has assisted us. She is attentive, friendly and informative

Morgan was very helpful and appreciated. An approachable person that can find what I’m looking for and listening to what my project needs where.

Greta was very helpful and friendly. Helped me pick out the correct deck paint for my needs!

We haven’t put down our floor yet, but are looking forward to seeing it finished.

Greeting; responsive, professional staff. Clean facility,

I appreciate, and state Will Anderson is the best #1, most exemplary employee Home Depot has worked for in Westfield. He does his job and exceeds any expectations of an employee in Westfield. His charisma, behavior, character, understanding, and helpfulness were profound and heartfelt. Please read this survey to Will so he sees how I feel about his service. Believe it; I was in HD when a boss presented another employee. Like this other employee, Will deserves to be recognized in front of guests.

Three employees that made my day yesterday while shopping the Westfield MA store were Morgan in the Building Materials department, Greta in the paint department, and Lawson at the Check Out register. Thank you all very much for all of your help and knowledge !!!

Will from Garden stopped to ask if I needed any help looking for something. I was in the electrical section looking for a particular item that the website said there was 6 of. He looked in the area it was supposed to be stocked and it wasn’t there. He then figured out that it was an item that was received but never put out. He did not give up! He found the item and was happy to do so! Home Depot needs more new plotters like Will!

Today upon showing my Military Retirement ID card for the 10% discount, I was informed that I would not receive this discount, because the store was no longer using the military ID card "prompt" or "whatever", on their register machines... I was told I would need to go onto the Home Depot website, and fill out the Veterans Discount form, and then I would have to use my cell phone when checking out in the future, for my military discount... What if I do not own, or even want to own a cell phone??? Why can't I still just show them my military ID card when at the register checking out??? I'm 75 years old now, and my military ID card has always worked just fine in letting people know that I am a Veteran... I am not a fan of this "new policy" at all!!! Just check our Military ID cards, and everything will be just fine!!!

Every employee in this store is so pleasant , knowledgeable and helpful.

Leo was very attentive and was a big help and very knowledgable. A+ customer service

COULD NOT USE MY MILATARY DISCOUNT.TRIED TO ENTER MY PHONE NUMBER THAT DID NOT WORK.!!!JUST OPENED A HOME DEPOT CREDIT CARD A WEEK AGO SO MY PHONE NUMBER SHOULD HAVE BEEN IN YOUR RECORDS.PRESON AT REGISTER COULD NOT INPUT DISCOUNT EVEN WITH PROOF OF BEING A VETERAN.WHY DID YOU MAKE THIS SO UNUSER FIENDLY????.NOT HAPPY WITH THIS EXPERIENCE.

Always a great shopping experience! Friendly, helpful staff and what is needed is in stock.

my shopping experience today at the Westfield store today was awesome because of two Employees Lindsey and Alan went way beyond there service to help me out

I had an incident where I shopped at this location and ending up using the self checkout. The attendant was present and has to assist with typing in a skiu for a hardware item. I scanned all the other items with the scanner while she was present. While I was in the parking lot, the self checkout attendant ran out to accuse me of not scanning and paying for an item. I looked at my receipt and she looked at one she reprinted right after I left and after I said I did in fact pay for said item, she must have saw it on the receipt. I don’t appreciate being accused of theft.

The return process is seamless, I never have to be concerned about purchasing a bit more than I might need. Better return than to come up short and need an extra trip.

Great experience at Home Depot. Will was so helpful.

I had an issue and Seth did everything right to fix it. I applaud his customer service skills.

Linsdey, what a great employye she is, she helped in so many ways to for us to purcuse a extior door.

I’m trying to get a callback or talk to someone that can help me on a order change on an ordered refrigerator, that I discovered will not fit.

Morgan stopped what she was doing, asked if I needed assistance and insisted she take me directly to what I was looking for. Great customer service!