#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(785)331-1442
Tool & Truck Rental(785)331-1448
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1910 West 31st St
Lawrence, KS 66046
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Customer Store Reviews

  • 4.7 out of 485 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (485)
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Showing 1-30 of 485 reviews
Observe 6ft rule!!
I’ve never been in so many empty isles that one person Hass to come down as soon as I get there just to walk right up next to me and almost bumped me employees included. I stay 6 feet from everybody because I don’t want to get sick not because I want other people to get close to me.
by
    1 found this review helpful
    Friendly employees
    Jan helped me buy a washer. Very helpful and friends
    by
      • Recommended
      Great shopping experience
      Bought outdoor furniture, sales associate was very helpful. Really like seeing products displayed so well. Had help loading up heavy boxes in vehicle. This store is attentive to their customers.
      by
        • Recommended
        Excellent customer service
        Doug in screening went above and beyond to help me find all that I needed.
        by
          • Recommended
          Great Team
          I had to make several trips back and forth to this Home Depot to return items that didn't fit or I made a mistake in purchasing. Haden was the guy behind the counter each time and was amazing! Super helpful and respectful! Well done team!
          by
            • Recommended
            Quick and Easy
            I went in and found what I needed right away. I used the self checkout and was in and out within 30minutes.. I spent some time in the seeds and garden area looking around I will more than likely go back for some pots in about a month. Thank you Home Depot for a fun and easy shopping experience,
            by
              • Recommended
              Great customer service.
              Marvin K. Is amazing. I always have some project I'm working on 30th at home or work. Marvin is knowledgeable and extremely helpful in helping me find the tools i need. Thank you
              by
                • Recommended
                Super helpful
                We bought 3 appliances from this store. Jan was more than helpful especially in her knowledge. Toree in customer service is the epitome of her department. She was patient and so very kind. Will definitely shop here again.
                by
                  • Recommended
                  Excellent customer service
                  Anytime I needed something they had it and if I could not find it someone helped and knew what to get. Awesome all around store
                  by
                    • Recommended
                    Cold store with warm employees
                    I went in to buy bolts for my Granddaughter's loft bed. I have to use Homedepot's mobile cart to get around because of my knees. Employees were available everywhere. THEY were asking me if they could help me (I didn't have to find someone to help me). They answered my questions and directed me to where I needed to go. I found the nuts and bolts I was looking for and headed to checkout. When I rode up to the self checkout I held up the bolts to Jaylynn and she knew exactly what to do. Not only did she enter them in but she rang up all my order. To me she was a real superhero jumping right in to save they day. It was extremely cold around the checkout area due to front and back doors open but Jaylynn was prepared. She had her coat and gloves on but that didn't take away her ability to help. Thank you Homedepot for your thoughtful and helpful employees.
                    by
                      Excellent service
                      I wss trying to make a small and simple shelf for my wall, and the man in wood cut my wood, and a woman offered to help me find the paints and choose the right color. The man in wood even helped me pick out the brackets for the wall and find the tiniest screws for the thin wood. Needless to say, I am so pleased. Pain free assistance feels great.
                      by
                        • Recommended
                        Horrible customer service
                        The associate in garden gave incorrections to item. A male on the floor was nice & professional assisted. The female in garden when told her where item actually was. She got rude denied giving incorrect info & never apologized!!
                        by
                          Great
                          Using the app to help locate items makes shopping fast
                          by
                            • Recommended
                            Plants-a-plenty
                            So glad they are still selling plants that look great! Gardener's are not ready to give up know matter how hot it
                            by
                              • Recommended
                              Home Depot is the best
                              Always have a pleasant experience with the employees and can get what I came in for
                              by
                                • Recommended
                                Got a great combo of kitchen equipment at a great price! So excited for them to be delivered!!
                                by
                                  • Recommended
                                  Great employees
                                  My experience at Lawrence,Ks Home Depot was awesome! Employees were helpful and friendly.
                                  by
                                    • Recommended
                                    Awesome customer service
                                    I needed a paint sprayer but wasn't sure which one was right for what I needed (painting a small barn). Kenya in the paint department helped me find the perfect one. Customer service was excellent, and the paint sprayer works great (Wagner Flexio 2000, for anyone wondering).
                                    by
                                      • Recommended
                                      Great customer service
                                      Justine helped us with our purchase of mulch and was very helpful.
                                      by
                                        • Recommended
                                        the salespeople were friendly and courteous and knew the products pretty well
                                        by
                                          • Recommended
                                          Best Service Ever !
                                          Justine helped me evaluate and choose between gas, electric and battery operated leaf shredder/vacuums and offered me a discount that sealed the deal. It's awesome that Home Depot empowers their employees this way !
                                          by
                                            • Recommended
                                            Employees are trained to make eye contact and be helpful!
                                            Every time I shop at Home Depot, I find helpful employees. They willingly make eye contact and either take me directly to what I need or find someone who is able to help me. I like how motivated they are! This makes the difference from other larger stores.
                                            by
                                              • Recommended
                                              Great customer service!
                                              Purchased supplies for a goat Leon-to and it turned out with help from knowledgeable employees. Shout out to Marvin!
                                              by
                                                • Recommended
                                                Kyle is a boss
                                                Go talk to Kyle. The dude is a boss.
                                                by
                                                  • Recommended
                                                  Great experience
                                                  I love this store! Over this past year I have used it at least 50 times as I have been putting together a new home. I have used nearly every department from garden to lumber to kitchen design. The "not overwhelming" size is extremely convenient and the staff is always polite, helpful and knowledgeable.
                                                  by
                                                    • Recommended
                                                    No place like Home Depot
                                                    I am reviewing the Home Depot Store in general, we have shopped there for many many years as we had a contracting company and bought most all our materials there, Home Depot is like a home away from home. The managers of always been helpful the employees have always been friendly and easy to get to know and taken care of every need, I also love the products at Home Depot and the variety, I will always be a shopper there
                                                    by
                                                      • Recommended
                                                      OUTSTANDING CUSTOMER SERVICE - B & N
                                                      I needed to purchase a new toilet. I was greeted and directed to a knowledgeable associate, selected the item, was assisted to check out, paid promptly and was assisted with getting it into my car. Entire transaction took <15 minutes! Just what I needed! Keep up the GREAT work!
                                                      by
                                                        • Recommended
                                                        Great Customer Services
                                                        The customer service was outstanding and polite associates on the floor and at the cashier.
                                                        by
                                                          • Recommended
                                                          Excellent customer service
                                                          Shelby at the Service Desk provided outstanding customer service while I was purchasing Christmas decorations.
                                                          by
                                                            • Recommended
                                                            1 found this review helpful
                                                            Great Customer Service - Tracy
                                                            I was trying to order a washer and dryer from Colorado for my house in Lawrence Kansas and I was lucky enough to get Tracy on the phone. She was simply amazing, knowledgeable and so helpful. She exemplifies Customer Service. Thank you Tracy !!!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 485 reviews

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