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Filter Reviews By:Rating, Profile, Gender, Age (589)
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Showing 1-30 of 589 reviews
Dec 22, 2021
Great customer service!!!
I had contact with several associates and every single one of them were so friendly, helpful and accommodating. This can be challenging in these demanding times but I felt they all were over the top friendly and accommodating. Wow.
by
Recommended
Dec 21, 2021
Always friendly and helpful
Every time I've gone into this store, someone has been willing to help me when I need it (and let me wander undisturbed when I don't), and have gone above and beyond trying to be helpful.
by
Recommended
Dec 6, 2021
Pro Dept
The Pro Dept runs like a top!!! Scott and Caitlyn are doing a great job!
by
Recommended
Nov 19, 2021
Great Store and Great Service
I stopped in to purchase a grill at the end of the season and two employees were able to help me locate the one I want. It was stored high above on the shelves. We did stop at another place in town and they did not have any :(
by
Nov 19, 2021
Electric range purchase
Great price for the range. We had searched all over town but they also included free shipping too.
by
Recommended
Nov 19, 2021
Great staff
Tom in hardware went above and beyond
by
Recommended
Nov 15, 2021
Great shopping experence
alwas value for my money
by
Oct 15, 2021
Great Customer service!
I needed something that was not in the rack and the employee found it in their inventory, cut it to size and directed me to the next product I needed. He was so encouraging and kind!
by
Recommended
Oct 11, 2021
Need to focus to the whole project instead of asking customer to coordinate Home Depot's contractors
Home Depot asked customers to sign too many documents for Home Depot to push off Home Depot's responsibilities to the customers. Home Depot offered installation and Home Depot charged $99 material carrying fees but Home Depot asked customers to carry instead Home Depot coordinates its contractors and put materials into its installers' truck.
by
Oct 5, 2021
Everything was Fine
This shopping trip was the same as usual. The door greeter was extremely cheerful.
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Recommended
Aug 1, 2021
Design Consultant Elijah Woodcock is A+ in our book. His attention to detail, his vast knowledge,...
Design Consultant Elijah Woodcock is A+ in our book. His attention to detail, his vast knowledge, answering a million questions, providing suggestions.....and did I say answered a million questions? He is a very patient person. Give this guy a promotion!
by
Verified Purchase
Recommended
Jul 30, 2021
Went to Home Depot to look at refrigerators. Connie came quickly to help. She was friendly withou...
Went to Home Depot to look at refrigerators. Connie came quickly to help. She was friendly without being “pushy”. She presented current offers that would lower my cost and I ended up buying. Then she followed up on delivery date issues. She is a fantastic rep for Home Depot. I use to use Lowe’s for appliances but after 3 visits where I couldn’t even locate an employee, I am done. I’ll go back to Rochester Home Depot and specifically Connie for appliances.
by
Verified Purchase
Recommended
Jul 29, 2021
I return to Home Depot because of the good selection of power tools and the excellent customer se...
I return to Home Depot because of the good selection of power tools and the excellent customer service. Keep up the great work!
by
Verified Purchase
Recommended
Jul 12, 2021
If you are in the market for new appliances head in and and for Elijah! He helped us get some upg...
If you are in the market for new appliances head in and and for Elijah! He helped us get some upgrades on the appliances we were working with BUT still was able to keep us within budget. He was awesome! He did not tell us WHAT we needed to buy. He showed us the pros and cons and let us make our own choices. I am SO EXCIDED FOR MY NEW APPLANCES!!!!
by
Verified Purchase
Recommended
Jul 7, 2021
Great and friendly associates thank you very much
Great and friendly associates thank you very much
by
Verified Purchase
Recommended
Jul 5, 2021
We live in Arizona, but are working on some projects in Rochester and have made many trips to thi...
We live in Arizona, but are working on some projects in Rochester and have made many trips to this Home Depot. The employees are friendly and the service is great.
by
Verified Purchase
Recommended
Jul 3, 2021
Sometimes a little too busy, but they always seem to have what i need when i need it. Employees ...
Sometimes a little too busy, but they always seem to have what i need when i need it. Employees are super friendly every time I am there. Whenever i have had issues with products the store manager Dave is on top of things and sooo nice about it. Sometimes i need help finding things because of store layout.... thank goodness for those little handhelds.
by
Verified Purchase
Recommended
Jul 3, 2021
Very pleasant place to shop, helpful staff, our go to home improvement place,
Very pleasant place to shop, helpful staff, our go to home improvement place,
by
Verified Purchase
Recommended
Jul 3, 2021
Store is extremely clean, all products are easily accessible, all associates are really helpful. ...
Store is extremely clean, all products are easily accessible, all associates are really helpful.
Elijah Woodcock went out of the way and worked beyond regular hours to help us in selecting an Appliances Package.
He is very friendly and helpful, all associates are always helpful.
by
Verified Purchase
Recommended
Jul 2, 2021
I wa in a hurry and found what i was looking for ans got in and out fast!!
I wa in a hurry and found what i was looking for ans got in and out fast!!
by
Verified Purchase
Recommended
Jul 2, 2021
They very helpfull! they look out for you. they are very friendly! they work with you! thank you ...
They very helpfull! they look out for you. they are very friendly! they work with you! thank you for your help!!
by
Verified Purchase
Recommended
Jun 27, 2021
The store is always neat and clean with adequate inventory on site. The story is staffed well wit...
The store is always neat and clean with adequate inventory on site. The story is staffed well with associates eager to provide customer assistance. Elijah Woodcock went above and beyond with sharing his knowledge and patience with me as I explored washer and dryer options. Thank you Elijah!
by
Verified Purchase
Recommended
Jun 23, 2021
If you are in the market for new flooring/carpet Paul O. At the Rochester location is the BEST! ...
If you are in the market for new flooring/carpet Paul O. At the Rochester location is the BEST! He has amazing cursive service and is very knowledgeable!! Highly recommend this location!
by
Verified Purchase
Recommended
Jun 14, 2021
The store is always clean and easy to find the products I'm looking for. Assistance is always ava...
The store is always clean and easy to find the products I'm looking for. Assistance is always available and very friendly staff.
by
Verified Purchase
Recommended
Jun 13, 2021
Our favorite store for any house project indoor/outdoor, Any small or big repair. Highly recommen...
Our favorite store for any house project indoor/outdoor, Any small or big repair. Highly recommend the place.
by
Verified Purchase
Recommended
Jun 10, 2021
Filling in this review as uncertain if my previous input will get to this store. Our shopping ex...
Filling in this review as uncertain if my previous input will get to this store. Our shopping experience the other day was delightful. We were looking for specific items which were not on display yet. We were assisted by Andrew Geselle (sp) - he found the products and helped us pick and choose the right combinations for our application. His sincere attitude to help was so refreshing. His knowledge of the products within the store was incredible. Andrew is a total asset to this store and we plan on seeking him out on our next visit to this store. Andrewm ade our experience so satisfying.
by
Verified Purchase
Recommended
Jun 10, 2021
The store was clean, and very friendly! There was a fun greeter at the door that put a smile on y...
The store was clean, and very friendly! There was a fun greeter at the door that put a smile on your face right when you walk in. Also, the employees are very friendly and willing to help you! They look for people and ask people if they need help, instead of you going all around the store looking fir help! Very friendly and smiley employees! Highly recommend this store!
by
Verified Purchase
Recommended
Jun 4, 2021
I had to wait a very long time in line. I will not be in a hurry to come back.
I had to wait a very long time in line. I will not be in a hurry to come back.
by
Verified Purchase
May 26, 2021
The mulch was reasonably prices and the other landscaping products were well organized.
The mulch was reasonably prices and the other landscaping products were well organized.
by
Verified Purchase
Recommended
May 16, 2021
My local Home Depot is onw of the friendliest, most welcoming, and most accommodating stores in ...
My local Home Depot is onw of the friendliest, most welcoming, and most accommodating stores in Rochester. They are enthusiastically helpful, and willingly go out of their way (literally) to be helpful. Good selection and great service!