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Filter Reviews By:Rating, Profile, Gender, Age (448)
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Showing 1-30 of 448 reviews
Apr 20, 2024
Great employee's - Newbury Park, CA Store
Both Jim in doors and windows and Yvette (Newbury Park, California) were very helpful in finding the "in stock" doors and ordering the one that had to be special ordered.
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Recommended
Apr 11, 2024
The founder(s) of Home Depot have a five star business model. ticker HD
They are military friendly and the associates representing the store are usually friendly and helpful. Their prices are competitive. Very organized. Large inventory to choose from.
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Mar 30, 2024
Great inventory and superior associates
I was looking for items to install ceramic tiles...Aisles are marked very clearly so I was able to find what I was looking for right away.
When I went to check out the associate was so pleasant and helpful...I had some issue with my credit card...she asked permission to help...of course I said 'PLEASE'...
She was so helpful and pleasant to deal with...but then all of my visits are always pleasant!!
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Recommended
Mar 6, 2024
Great features
Great inventory and service, thank you
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Recommended
Feb 21, 2024
AMAZING!!!!
This is the best home depot I have ever been to. Super clean, organized, helpful and friendly staff.
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Recommended
Feb 20, 2024
Had everything I needed
The employees are so helpful
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Recommended
Feb 10, 2024
Generic and dull
Too many times the store doesn't have basic stocked items. Not just a covid problem. The The store is hard to manuver in the entry. And the parking lot has the worst night time commercial lighting of any place I frequent. I won't go there after dark. Not safe.
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Jan 31, 2024
Jim the best Home Representative EVER !!!!
Jim is the best in every department. Doors, Locks, Gutter screens, you name it he knew it.
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Recommended
Jan 24, 2024
My local HD
This Home Depot has served me and this community well and is consistently well managed and staffed with quality personnel who are a definite asset to the store.
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Recommended
Nov 30, 2023
Customer service !!
Needed help on the isle. Very busy day, went to Customer service, Got all my answers and help with a smile. got what I needed too.
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Recommended
Nov 15, 2023
Great walkin
tool selection and availability is excellent
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Recommended
Oct 12, 2023
Terrible
I never received the washer, dryer, or refrigerator.
You still have my $3,103.82
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1 found this review helpful
Sep 21, 2023
greatly improved
The Home Depot in Newbury Park has some of the most helpful salespeople. It wasn't always this way. But it is nice to see the change.
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Recommended
Sep 12, 2023
Great customer service rep
Had an issue with my special order. The Customer Service desk was efficient and quickly resolved the problem to my satisfaction.
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Recommended
Aug 16, 2023
Best Home Depot I’ve been to ever
Huge store, friendliest, most helpful, and happiest staff I’ve ever experienced at Home Depot.
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Recommended
Jul 24, 2023
Don't go at towards closing
Two employees appeared to want to spend time together than help customers. Then when I did get help, one was extremely rude and did everything he could to convince me to leave.
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Jul 15, 2023
Nice clean store and good employees
I purchased some products and everything was great... except a propane burner... so I returned it and they took care of me right away a d the customer service was great
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Recommended
Jul 6, 2023
Human Experience Saved the Day
If it had not been for an in store employee, Joanna Montecinos, I would have terminated my sale and never returned to Home Depot. I had a dreadful on-line experience with the "Help" line. They offered nothing more than a response that had been prompted from an in house book. Ms. Montecinos solved my problem in no time and I will return a happy customer.
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Recommended
Jul 1, 2023
Tony in the garden center is incredibly rude
I asked for assistance locating a cart and having some dirt loaded up for me because I’m not allowed to lift anything right now. I came across Tony, and he was incredibly rude. He pointed to the parking lot and said “yep, you can get a cart out there” and when I asked for help with loading dirt his response was “It will be a while before I can help you” while sounding frustrated that I had even asked. The garden center had a great selection and the cashier was lovely but Tony completely ruined my experience here. I understand being stressed, and a store being short staffed however, being rude to customers is ridiculous. I hope someone speaks with Tony about his level of customer service. He could have easily offered to find someone else to help me instead of being rude.
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Jun 28, 2023
great customer service
staff was very helpful and professional
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Recommended
Apr 25, 2023
Wonderful people
You should hire more people like Brandon vidal
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Apr 16, 2023
ALWAYS FRIENDLY, GREAT SERVICE AND FULLY STOCKED INVENTORY
FABULOUS!! GREAT SHOPPING EXPERIENCE EVERY TIME. HELPFUL EDUCATED EMPLOYEES ON THE PRODUCT THEY SELL.
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Recommended
Apr 16, 2023
Never have i Ever...
had a problem in 18 years at this store. from my first encounter with Kat in returns when i moved here in 2005 till today
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Apr 8, 2023
Great help today
Unlike some shopping experiences, several employees were available to help find products and answer questions.
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Recommended
Apr 4, 2023
Great job everyone
Everytime I come here everyone is friendly and I always find what I'm looking for! Thank you guys
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Recommended
Apr 1, 2023
Beware Store Credit!!!
Beware your Store Credit can NOT be used for Online purchases. They don't tell you that at the store. Only when you're trying to purchase online. So you have to drive BACK to the store to use it.
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Feb 23, 2023
HOME DEPOT EXPERIENCS
I decided to come into the store in Thousand Oaks and purchase a brand new washing machine… The machine I first purchased was not satisfactory and I spoke to JESSICA, the assistant general manager at the store, and she absolutely took great initiative to make sure that we got something else in replacement of the one machine that was not working properly… I could not believe the customer service I received and how friendly and informative she was to get what I needed and make sure that I was satisfied..
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Recommended
Feb 16, 2023
Great Customer Service
Hal helped me find some items that I had no idea where they were on multiple occasions. He even knew where a random item was just by describing what it did. It was awesome.
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Recommended
Feb 11, 2023
Always a good time
Very pleasant people and a well-stocked and clean store. The layout is weird but that ain’t their fault.