Rated 3.6 out of 5 by 7
Rated 2.0 out of 5.0 by HappyRancher Good, Bad and Ugly
The Good: Great looking doors. I installed 2 in same weekend. They have really increased the curb appeal. The capability to wind up the torsion springs with a drill is a great improvement.
The Bad: One of the doors had approx. foot long scratches from the factory. Same spot on 2 of the panels. It can't be seen today once you are more than 5 feet away but the scratches go through the paint so I'm concerned about rust.
The Ugly: You need to Second guess all installation instructions. The worst offender is the template for drilling holes through the bottom of the door for the handle. 1/2" up from the edge on one side and 1" up from the edge on the other. If you're not careful you will wind up with a total disaster
Uglier yet. The drums for holding the cable historically were narrow and large diameter. Today they are small diameter and wide. The net result is that as the cable winds up on the drum the cable scrapes on the edges of the door panels. I loosened all hardware and pushed the rails as far out as they could go in the slots and the cable still catches the edge of the door panel. On one of the doors I was replacing I kept the old drums in place and do not have this issue. Bad engineering.
October 4, 2016
Rated 1.0 out of 5.0 by Mona Worst customer service: Clopay and Home Depot
We were happy with the product, however, not happy with Clopay, the door company. Issues with the order from day 1. We purchased multiple doors and some came with broken windows. We were told that they will order and come back in less than 14 days to install. After 14 days we call back and the company had no idea what we were talking about. We called back to Home Depot and same answer. The installation of the accessories were done sloppy , so they had to come back and fix them. After 2 months of phone calls to both; door company and Home Depot, they finally came and completed the job. The product looks good, not sure if the two months of headaches worth it. Plus they trashed the property.
October 20, 2016
Rated 4.0 out of 5.0 by LongIslandHomeowner Garage Door
Very disappointed that the price has been discounted by over $250 since I purchased three months ago. Overall the door looks beautiful from a distance and we get many compliments, but this likely has to do with our stone front and arched doorway. The grills on the glass are low quality and we did not receive the decorative handle as we anticipated.
January 10, 2016
Rated 4.0 out of 5.0 by BEEZOE Clopay Garage Door
Door looks gorgeous but the grill framework on the glass appear very cheap looking, they don't fit tight around the glass windows.
December 23, 2015
Rated 5.0 out of 5.0 by zeppelin4 beautiful door
beautiful door but grill doesn't fit windows properly and it is very noticable. It makes the door look cheap and that really distracts from quality of door.
June 22, 2015
Rated 5.0 out of 5.0 by 1mn1m1nm1 Very sturdy, attractive doors
I originally planned to install these doors myself but because of the work involved in converting a car port into a garage, I was ready for some help after doing all the framing work. So I can't really comment on the ease of installation. As far as quality, appearance and value, I can state without any reservation that I'm very happy with these doors.
October 14, 2014
Rated 4.0 out of 5.0 by Tom2 Great garage door
I've gotten lots of favorable comments on my new garage door. I had a good time installing it. Lots of parts to assemble. But good instructions. Biggest problem was needing to re frame my existing door because it wasn't square. Tacking door panels to frame and then installing rails was a good way to insure rail alignment.
June 26, 2014