Return Policy

Original shipping charges will be fully refunded if the return is the result of an error by The Home Depot. Exceptions may apply (including Express Delivery and Major Appliances). Items must be returned with all components for a full refund. Certain products are only returnable in stores. Any order purchased with eStore Credit, will only be returnable in stores. The Home Depot uses a third-party refund verification system. All returns are subject to verification system approval. Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This includes, but is not limited to, lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please return products that use flammable liquids/gases or other hazardous materials to your local store.

• We require a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with The Home Depot store credits. The Home Depot uses a third-party refund verification system. All returns are subject to verification system approval.

• Returns made without a valid proof or purchase may be refunded as a Store Credit at the lowest advertised price.

• Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made.

Products purchased at The Home Depot Design Center can only be returned at The Home Depot Design Center. Products purchased on homedepot.com or in one of our stores cannot be returned at a The Home Depot Design Center.

Defective or damaged Major Appliances:

Before a customer either accepts delivery or takes an order home from the store, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage. If any exists, the customer should notify the driver about damages for options and refuse delivery if you do not want the damaged product. Once delivery is accepted or a product is removed from the store by a customer, the product may be returned if the defects and/or damage are identified and reported to The Home Depot by contacting Customer Support by texting “Support” to 38698, 24 hours a day, 7 days a week, or calling for assistance at 1-800-430-3376, 7 days a week, 6a.m. - 2a.m. within 48 hours of delivery/the time of pick-up at the Service Desk.

Missed Deliveries: If a customer does not accept a delivery within 30 days of the unit(s) arriving at the delivery facility, the order will be cancelled, and the unit(s) will be returned.

Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please return products that use flammable liquids/gases or other hazardous materials to your local store.

Everyday Guarantee:

Most plants are returnable within 90 days. Perennials, trees, roses, and shrubs have a 1-year guarantee and can be returned after 90 days for Store Credit. In the event that live goods purchased online (including, but not limited to, houseplants, perennials, trees, holiday trees, wreaths and garlands) are received damaged or dead, contact Customer Support by texting “Support” to 38698, 24 hours a day, 7 days a week, or calling for assistance at 1-800-430-3376, 7 days a week, 6a.m. - 2a.m. within 3 days of delivery and we will refund you. This policy does not apply to cut flowers or floral arrangements.

If an order arrives damaged or incomplete or needs replacement parts, contact Customer Support by texting “Support” to 38698, 24 hours a day, 7 days a week, or calling for assistance at 1-800-430-3376, 7 days a week, 6a.m. - 2a.m. ET within 30 days of delivery for resolution.

The Home Depot return policies apply only to items purchased from The Home Depot (in store or online at homedepot.com). Items purchased from a third-party or marketplace seller, but shipped by The Home Depot, must be returned to the selling party in accordance with their return policies.

Paint Satisfaction Guarantee Policy: If you are not satisfied with your interior or exterior liquid paint purchase, bring your paint and receipt back to the store within 30 days of purchase. We will make it right by correcting your paint or giving you a comparable can of paint.

Policy excludes: Application issues and improperly prepared surfaces, liquid stains, color samples, “OOPs” (store discounted mixed paint) merchandise, special order, non-stock products, 3rd parties and marketplaces, labor and installation. We reserve the right to limit guarantee at our discretion in the event of suspected fraud or abuse.

Online Purchases:

Please call an Online Customer Care Specialist at 1-800-430-3376, seven days a week between 6:00 a.m. – 2:00 a.m. ET (closed Christmas Day). The Specialist will review your order and, if eligible, arrange pickup of the product from your home or jobsite.

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Store Purchases:

Please contact Customer Service at the store where you purchased the product (store phone numbers can be found at the top of your receipt). A Customer Service Associate will review your order and, if eligible, arrange pickup of the product from your home or jobsite.

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After arranging your pickup, please download and complete this form and secure it to EACH return package/pallet.

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If you do not have a printer, please write the following information on a piece of paper and attach it to EACH return package/pallet:

1. "RETURN" at the top

2. Your First and Last Name

3. Your Order Number

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Returned products should be in their original packaging, or wrapped, banded, and palletized.

Please ensure that your return is easily accessible for pickup by our carrier (if possible, place your return in the same location where it was delivered, or at the end of your driveway).

Yes, items ordered online can be returned to our stores. Our store associates can look-up your online purchase with your credit card, order number, or email.

Call Online Customer Care at 1-800-455-3869 to discuss the next steps and home pickup eligibility. If you used a debit card in-store to buy your appliance, simply bring your receipt to the store, and we'll happily process your refund for you.

Log into your account and go to your order history to start a return, or chat online or call our Online Customer Care team at 1-800-430-3376.

Orders purchased with e-Store Credit must be returned to our stores.

Return items that are brought back to the store will be processed instantly.

For returns sent to us by mail or carrier, we'll process your refund after we receive and verify your return. It typically takes about 7 business days to process your return. Once we're done, it may take up to 10 business days for your bank to put funds back into your account. Additional processing time may be required during special events or holidays.

Original shipping charges are refunded if there was an error in your order by The Home Depot.

You can take your return to a store to receive Store Credit.