Customer Support: Return Policy at The Home Depot

Return Policy

TABLE OF CONTENTS

Return Periods | How to Return | Refunds | Exceptions

Frequently Asked Questions | Customer Care

Return Periods

365 DAYS

If your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Pro Xtra Credit Card (Commercial Revolving Charge), or The Home Depot Commercial Account, you have 365 days from date of purchase to receive a full refund, unless noted in “In-Store Return Exceptions”, “Online Return Exceptions” and/or “Return Policy Exceptions” below.
While most plants are returnable within 90 days, perennials, trees, roses, and shrubs have a 1-year guarantee and can be returned for store credit.

Blinds: Custom blinds cannot be returned and may only be exchanged (unless they are identified as “Guaranteed to Fit” which can be returned). Limited to four blinds per household. Exchange must be the same product and color. Additional charges may apply if there is a price difference between old and new blinds. Exchange must occur within 15 days of receipt of package. If you have received an incorrect product, please call 1-800-921-2119 for a replacement.

The Home Depot Design Center: Products ordered and tailored specifically to customer's requirements or measurements.

How to Return

RETURN IN STORE

BRING IT BACK TO ANY OF OUR STORES

Find Your Local Store

• Take your return back to any The Home Depot store for free, even if you purchased online.
• Bring a copy of your receipt or shipping confirmation email, credit card you used for the item and valid I.D.

Return in-store image showing a The Home Depot storefront.

In-Store Return Exceptions

We require a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with The Home Depot store credits. The Home Depot uses a third-party refund verification system. All returns are subject to verification system approval.
Returns made without a valid proof or purchase may be refunded as a Store Credit at the lowest advertised price.
Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made.

RETURN ONLINE

MAIL ONLINE PURCHASES BACK

Return Items

• Start your return online by clicking the "Return Items" button. You can also chat online with Customer Support, call 1-800-430-3376, or text “Support” to 38698.
• Eligible orders will receive a shipping label via email to print and attach to your package.
• Then drop it off at your nearest UPS Access Point™ location.

Return by mail image showing a customer packaging their return in a box.

Customer support is also available to help get your UPS return started and is available to help schedule pick up of your return items for your convenience. Call us for assistance at: 1-800-430-3376, chat online, or text “Support” to 38698, 24 hours a day, 7 days a week. Some items cannot be returned online.

Online Return Exceptions

Original shipping charges will be fully refunded if the return is the result of an error by The Home Depot. Exceptions may apply (including Express Delivery and Major Appliance). Items must be returned with all components for a full refund. Certain products are only returnable in stores. Any order purchased with eStore Credit, will only be returnable in stores.
The Home Depot uses a third-party refund verification system. All returns are subject to verification system approval.
Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This includes, but is not limited to, lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please return products that use flammable liquids/gases or other hazardous materials to your local store.

Refunds

Return Policy Exceptions

Major Appliances Return Policy

Defective or damaged Major Appliances:
Before a customer either accepts delivery or takes an order home from the store, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage. If any exists, the customer should notify the driver about damages for options and refuse delivery if you do not want the damaged product. Once delivery is accepted or a product is removed from the store by a customer, the product may be returned if the defects and/or damage are identified and reported to The Home Depot by contacting Customer Support by texting “Support” to 38698, 24 hours a day, 7 days a week, or calling for assistance at 1-800-430-3376, 7 days a week, 6a.m. - 2a.m. within 48 hours of delivery/the time of pick-up at the Service Desk.
Missed Deliveries: If a customer does not accept a delivery within 30 days of the unit(s) arriving at the delivery facility, the order will be cancelled, and the unit(s) will be returned.

Plants Return Policy

Everyday Guarantee:
Most plants are returnable within 90 days. Perennials, trees, roses, and shrubs have a 1-year guarantee and can be returned after 90 days for Store Credit. In the event that live goods purchased online (including, but not limited to, houseplants, perennials, trees, holiday trees, wreaths and garlands) are received damaged or dead, contact Customer Support by texting “Support” to 38698, 24 hours a day, 7 days a week, or calling for assistance at 1-800-430-3376, 7 days a week, 6a.m. - 2a.m. within 3 days of delivery and we will ship a replacement at no charge. This policy does not apply to cut flowers or floral arrangements.

Paint Return Policy

Paint Satisfaction Guarantee Policy: If you are not satisfied with your interior or exterior liquid paint purchase, bring your paint and receipt back to the store within 30 days of purchase. We will make it right by correcting your paint or giving you a comparable can of paint.
Policy excludes: Application issues and improperly prepared surfaces, liquid stains, color samples, “OOPs” (store discounted mixed paint) merchandise, special order, non-stock products, 3rd parties and marketplaces, labor and installation. We reserve the right to limit guarantee at our discretion in the event of suspected fraud or abuse.

Frequently Asked Questions

Customer Care

Chat Online or Call 1-800-430-3376 or Text “Support” to 38698

The Home Depot may run tests of the Return Policy in select locations and may amend these terms at any time.

Return Policy

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