Simply take your purchase back to any Home Depot and get your money back instantly or exchange for something else. Be sure to bring a copy of your receipt or shipping confirmation email, credit card you used for the item and vaild I.D.
If your schedule is too full for regular store hours, start your return online by clicking the "Return Items" button. Eligible orders for online returns will receive a shipping label via email to print and attach to your package. You can drop it off at your nearest UPS store/dropbox. Customer support is also available to help get your UPS return started. Call us for assistance at: 1-800-430-3376.
Most new, unopened merchandise sold by The Home Depot can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions. If your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 days from date of purchase to receive a full refund, unless noted in our Return Policy Exceptions.
Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit (“Store Credit”) as determined by The Home Depot. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.
If you're missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 90 days of purchase. Receipts for purchases made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account may be located in our system within 365 days of purchase.
Original shipping charges will be fully refunded in the event that the return is the result of an error by The Home Depot. Exceptions may apply (including Express Delivery and Major Appliance). Items must be returned with all components for a full refund.
Written copies of The Home Depot's Return Policy will be provided upon request.
RETURN TO STORE
We require a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. The Home Depot uses a third-party refund verification system. All returns are subject to verification system approval.
If your order is eligible for online return, you’ll receive a shipping label via email to print, attach and drop it off your return item at the UPS store or dropbox. For more help call us at 1-800-430-3376. A customer support associate can get your UPS return started for you, or advise you on other options.
The following items may only be returned within 30 days of purchase:
DEFECTIVE OR DAMAGED MAJOR APPLIANCES – Before a customer accepts delivery, major appliance products (including refrigerators, washers, dryers, ranges, dishwashers, and some microwaves) should be inspected for defects or damage, and if any exists, customer should refuse delivery. Once delivery is accepted by a customer, product may be returned if defects and/or damage is identified and reported to The Home Depot within 48 hours of delivery day by calling (800) 455-3869.
Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please return products that use flammable liquids/gases or other hazardous materials to your local Home Depot store.
Perennials, trees and shrubs have a 1 year guarantee. In the event that live goods purchased online (including, but not limited to, houseplants, perennials, trees, holiday trees, wreaths and garlands) are received damaged or dead, contact Customer Support at 1-800-430-3376 within 3 days of delivery and we will ship a replacement at no charge. This policy does not apply to cut flowers or floral arrangements.
Exclusive Grow a Garden Guarantee: Full Disclaimer
When you use Bonnie plants with Miracle-Gro soils and/or plant foods, we guarantee you'll get a harvest! If your Bonnie plants do not produce in the course of the growing season (March - October), you are entitled to a refund for your plant and Miracle-Gro purchase. This guarantee began January 1, 2018. For a list of all eligible Bonnie Harvest Guarantee products click here.
In order to obtain your refund, please follow these steps:
† Receipt(s) must show Bonnie Plants® and Miracle-Gro® purchase for a full refund of your plant and Miracle-Gro® purchase. If the purchase was made more than 90 days ago, the refund will be issued as a store credit unless purchased on The Home Depot Consumer Credit Card; then you have 365 days from date of purchase to receive a full refund.
If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-800-430-3376 within 30 days of delivery for resolution.
Custom Products, including:
Blinds: Custom blinds cannot be returned unless identified as “Guaranteed to Fit”, in which case such blinds can be exchanged. Limited to four blinds per household. Exchange must be the same product and color. Additional charges may apply if there is a price difference between old and new blinds. Exchange must occur within 15 days of receipt of package. If you have received incorrect product, please call 1-800-921-2119 for a replacement.
*See Special Services Desk for details.
Items purchased online from third-party or marketplace sellers and not homedepot.com directly are not eligible for returns, refunds or exchanges at The Home Depot stores or homedepot.com. Those items must be returned to the seller they were purchased from in accordance to their returns policy.
Paint Satisfaction Guarantee Policy: If you are not 100% satisfied with your interior or exterior liquid paint purchase, bring your paint and receipt back to the store within 30 days of purchase. We will make it right by correcting your paint or giving you a comparable can of paint.
Policy excludes: Application issues and improperly prepared surfaces, liquid stains, color samples, “OOPs” merchandise, special order, non-stock products, 3rd parties and marketplaces, labor and installation. We reserve the right to limit guarantee at our discretion in the event of suspected fraud or abuse.