Rated 4.0 out of 5 by 94
Rated 4.0 out of 5.0 by JB NICE Product; No complaints. Quality is obvious.
I added the picture to prove I actually bought and used the unit I am reviewing. I'm not convinced some of the negative reviews were from people who actually have the machine.
#1 THE MOTOR: I tend to over research my purchases prior to buying. In doing so, I decided I wanted to go with a commercial quality Honda engine. Even as a do-it-yourselfer, this is tool I'm going to have for years, and might as well get something good, rather than having to upgrade later. So far this motor is starting on the first or second pull every time, and it pulls very easy. It is much nicer than my neighbor who has a washer with a residential Honda motor, the step up in quality of obvious. The warranty is good.
#2 THE PUMP: After researching pumps, I wanted quality, with the idea this is a long term machine for a DIY'er. The pump on this device, with an oil reserve, is a commercial grade pump, with ceramic components and a great warranty.
#3 OTHER FACTORS: I was ready to buy the model below this, but in the final comparison I decided I wanted a model with a 36" wand with a side handle to hold onto. I wanted a 50 foot hose. If you buy the next model down (which has the commercial motor and pump) by the time you buy a longer hose and wand, the cost is close enough that you might as well get the next model up and have these nice items, plus you get more power. The warranty on this machine is better than the residential units and impressive. I hope I don't need it.
This is a rebadged Simpson unit sold by Dewalt and stocked in most Home Depot stores. You can order the Simpson version from Home Depot as well, but I can't see an advantage unless you like the color combination better. I like items that are stocked in store. If I get a lemon, I'm going to want a replacement right now... The price point is the same, if not better at Home Depot than buying a Simpson elsewhere.
#4 POWER: This is the most powerful unit I have used. You need two hands on the wand when you pull the trigger. The motor is working hard, so it would seem you want to buy a machine powered by a reliable and lasting engine. Makes my electric look silly.
So far so good with the projects I have put it to work with. With this much power, it takes a quarter of the time my prior electric 1800 PSI unit took, and has the power to do more than the electric is even capable of doing. Hopefully it will provide long term reliability. I don't think Dewalt would but its name on it or offer the warranty it comes with if it wasn't built to last.
April 17, 2016
Rated 1.0 out of 5.0 by JoeInMissouri Very poor after sales service
The manufacturer (Sompson) has not fixed the tip holder. A known issue it still does
hold the tips securely on the machine. Jeeze how hard would this be to do?
I am torn as I got great service by some in the store and horrible from others.
Less than 24 hours after getting this machine I had to leave it at their service center and
believe it or not the demanded that I pay (in advance) $18 to have it checked out!
Then added insult to injury by saying that I "may" get that refunded.
July 17, 2016
Rated 5.0 out of 5.0 by tem7744 3800 PRESURE WASHER
Ive had several and this is the very best one. OUTSTANDING.
July 19, 2016
Rated 5.0 out of 5.0 by Speedy Excellent purchase
This machine does everything it is supposed to do and then some. I am very pleased
July 5, 2016
Rated 5.0 out of 5.0 by babbs LOVE IT!!!!!
I purchased this pressure washer a few months ago. As a single mother, I wasn't sure if I could handle it or not. Not only can I handle it well, I have also encouraged my friends and family to buy one. It does an amazing job. It's one of those items that after you buy it, you wonder how you lived without it!!
June 7, 2016
Rated 5.0 out of 5.0 by Ben38 Wonderful product!
I'm 1 of 3 family members that all own this pressure washer. It's an incredible machine that I literally don't have any complaints on. I'm convinced the negative reviews on here are not from actual owners of this product; I can't say with certain but I'm almost positive it's someone who is either a competitor or someone just trying to make a bad name out of this product. I say from the bottom of my heart to please read those negative reviews with CAUTION. I promise you won't be disappointed with this machine. I've had it for a year now, but my brother has had his for almost 3 years. We NEVER had to replace any pumps or other parts of this machine. It runs the same now as it did when we purchased it; WONDERFUL. I highly recommend buy one of these if you are searching for a quality, well built pressure washer!
June 9, 2016
Rated 1.0 out of 5.0 by Hereinla Buyer Beware
The AAA pump started leaking as soon as I hooked the water hose to it and bleed the air out of it before cranking.
After about one hour of washing my house, the pump progressively started leaking worse until water was going everywhere. The pump appeared to be leaking from all three plungers.
I know about pressure washers, never crank them up without water supply, never run one longer than a few minutes without using it to prevent overheating the pump.
I should have contacted Home Depot that day but I put it off until about a month. I discovered that I could not return the unit since 30 days has passed since purchase.
The pump has a 5-year warranty. So now I have to carry it to a Dewalt repair facility.
Just so happen that my son in law was over for a visit today so I had him load the washer in the back of my truck. My son in law told me he has the same washer the the pump had gone out on it after little use.
Folks, read the reviews on these pumps. They are junk. This washer, even though it carries the Dewalt name is built by Simons also sold by Home Depot http://t.www.homedepot.com/p/Simpson-Honda-GX270-PowerShot-3-800-psi-3-5-GPM-Gas-Pressure-Washer-PS3835/203448617
Since the pump has a 5-year warranty on it, I plan to carry it back to the repair facility every time it starts leaking.
Home Depot and Dewalt needs to get Simpson to get their act together.
July 4, 2016
Rated 1.0 out of 5.0 by Kulafarmer Went through two in one day
Dont waste your time on this washer,
Bought one to use around our home, pump failed after 6 hours, returned it for another figuring it was just a coincidence and the second one failed after 10 minutes.
Expected better from Dewalt
May 29, 2016