Rated 4.7 out of 5 by 632
Rated 5.0 out of 5.0 by JM Excellent Door Opener
This garage door opener is excellent. It is extremely quiet and well made. I have a 7 foot standard size and weight garage door. My daughter has a heavier larger door and they have this garage opener and it has worked great for them for years. That is why I got mine when my old opener finally broke. If there is a negative the action of the door going up and down is just a little slower than other openers but so what? It works great and is quiet and sturdy! It has a good light too and 2 slim openers. I think this product is great and well priced.
June 24, 2016
Rated 5.0 out of 5.0 by David Great Product
installation was easy with another person. Super quiet and seems very well made. I'm struggling with programming my homelink to this opener though.
June 28, 2016
Rated 5.0 out of 5.0 by CLTPBD Just as advertised
Just as advertised; quiet, solid, well-engineered. Installation was not difficult although the directions could be more explicit.
June 28, 2016
Rated 5.0 out of 5.0 by Rod Best opener for the price
This was the second one I have installed. Easy and fast. Only complaint to the owners is that the remotes are too small. Great life time guarantee sold these two.
June 7, 2016
Rated 5.0 out of 5.0 by ChallengedHomeDIYer Sommer 3/4 HP Garage Door Opener
Extremely quite but faster than I was led to believe from reviews I had previously read.
Relatively easy to install...I found a youtube video made it easier than working from the installation manual alone.
I have only been using it for a month so I cannot attest to its durability...this is where I will depend on the reputation of German engineering.
From a cost perspective there are less expensive options available. I am very happy with my choice to avoid cheaper. (I previously had a chain driven opener that lasted about 6 years and was extremely noisy. It was one of the less expensive options....and definitely cheaper from a quality/durability aspect.)
I cannot not give any garage door opener an "excellent" rating..."good" will have to suffice.
May 17, 2016
Rated 1.0 out of 5.0 by UnsatisfiedOwner Me think NOT!
Based on reviews on the Internet, I'm sure those reading this are suprised at my review.....but, having the experience I had, you'd feel the same way.
For three years, I enjoyed the benefits of this garage door opener. It worked flawlessly. Then, I was experiencing phantom door openings. The wall pad, my car opener (Homelink) were "dead." The opener's box/brain's led's were all lit. I unplugged the box then plugged it back in, same thing. Then, I unplugged it for 20 minutes, plugged it back in, all worked again.
But, after the incident, I lost sleep every night, I'd wake up, walk to my garage to see if was open again. The phantoms opens left my garage exposed to all my stored belonging and my car.
I called Sommer's customer support, spoke to a rep. He wanted me to purchase another wall pad. He said he's never seen a box/brain go bad. I didn't believe him. So, what's up with the supposedly "lifetime warranty on the system?" With that phone call, I decided to scap the Direct Drive and purchase a better system (Chamberlin).
So, take this into consideration after reading this before spending your money on the safety of your garage and its contents!
June 5, 2016
Rated 1.0 out of 5.0 by Gerry No Service
I was impressed by the reviews so I bought it. Halfway through the installation I realized a part was missing. I didn’t want to UNDO the installation so I called Direct Drive to ask them to mail me the missing part. Phone was BUSY for over an hour. Finally, the call went through, but I reached an automated menu where I left my name and phone number. Well they didn’t call me back. I’m not surprised.
I found a second phone number in the literature. Called that number but it was a DEAD number.
I ended up buying a Chamberlain. The first thing I did was to call Chamberlain’s customer support to see that it actually does exists.
Sommer/Direct Drive – Absolutely dreadful customer support. 1 STAR.
April 21, 2016
Rated 5.0 out of 5.0 by FrontRange Quiet and easy to install
Purchased April 22 online. Arrived about a week later at my house. i inventoried the parts upon arrival. According to the installation manual I was missing a bolt. I called customer service but they were busy. I left a message and they called back within an hour. Turns out there are two installation methods and they stuck an insert in the packaging to address this. I missed this and there were no missing parts afterall.
The installation was straightforward but involved many steps. The most challenging was installing the angle iron bracing. I thought the photo sensors were going to be the issue but a laser level took care of that pretty quick. I installed the opener by myself with the help of an A-frame ladder.
Best advice is to watch the installation video several times. It gives all the info one needs.
This opener is so much better than the 20 year old chain drive it replaced. It is quieter, the photo sensors don't act up, and takes up much less room.
May 21, 2016