Rated 4.2 out of 5 by 100
Rated 4.0 out of 5.0 by Jim Good purchase
I've only had it for a couple of months but seems to work very good. Heats the water instantly and can adjust temperature as needed. The small size made it easy to hang on the wall for installation. Time will tell about its reliability but so far so good. As an old school plumber, it kind of amazing that something this small can put out endless hot water.
June 21, 2016
Rated 5.0 out of 5.0 by Butch Works great and easy replacement for old water heater.
Easy to install and great replacement for old water heater for kitchen/utility room area of my house. Provides hot water at the set temp. I like that you can replace the heating elements that can be found at local stores. Looks easy to troubleshoot if any problems occur. Eco-Smart web site has all replacement parts for reasonable prices. Also, I believe of all the other brands that I looked at before purchasing this one, this is the only brand that adjusts how many heating elements come on by how much water flow thus saving power consumption. Considering replacing other old water heater for bathrooms with larger Eco-Smart.
May 3, 2016
Rated 1.0 out of 5.0 by sgprogrammer Only worked for 2 months and then customer service won't respond
We purchased this from Home Depot online and then had it professionally installed by a licensed plumber as required. It worked OK for about 2 months. Although the temperature would fluctuate quite a bit during a shower. Then one it stopped getting hot. I turned the temperature all of the way up and it will only get lukewarm. Tried to contact their support and have received no response. Sent an email from their web site, then called the customer service number. After spending a long time on hold I opted for the option to save a message and have a customer rep call me back. It has been a week and nobody has called me back. Customer service has been very disappointing.
March 28, 2016
Rated 5.0 out of 5.0 by frenchie finally we have gotten a great tankless water heater - wooooo pig soooooie
I can honestly say that this electrical tankless water heater in the best one on the market with the electronic temperature control and use of standard heater elements. this has been an excellent water heater so far. I installed it myself after doing some research on what was required to maintain the unit without having it clog up with lime deposits and burning out the heating elements. I made a diagram of the piping for a pre-filter and a bypass valve setup to flush the unit with vinegar to get rid of the deposits. my location had to be in a utility closet under the stairs in the basement that was very tight. it was adjacent to the electrical breaker load center also, but that made the electrical connections closer to the heater.
beware that the factory does not provide a ground location on the housing. they only provide a bus bar for the neutral to the heater body. the knock out for the electrical cables was only for a 3/4" connector which is to small for 2 each #8/3-g cables. to adapt for this I installed a 1" condulet elbow with a 3/4" reducer into the box which gave me a 1" cable connection into the elbow, allowing me to pull the cables into the elbow, strip the outer insulation from the individual conductors and then pull them into the heater to connect them. I then joined the neutrals and the grounds in pairs from each feed and attached them to the 2 lugs of the bus bar.
my wife said this is the first time she has had hot water to the end of a shower in the 11 years we have lived in this house. by adjusting in flow to the heater I can limit the gpm to what the unit is capable of heating per minute and still maintain the set temperature. it takes a little time to adjust the temperature low enough not to scald at the closest faucet and still hot enough at the furthest one. the only limit so far has been to open the tub faucet just enough to fill the tub slowly so you do not outrun the heater. I will soon get a new tub spout that limits the gpm to correct this.
the instructions that came with the heater were very minimal. the factory downloads were not much better. by doing my own research and making a diagram ahead of time I was able to minimize errors in piping and location of all the components.
I debated whether to install the unit by using licensed plumbers and electricians, but finally decided that the cost of 1 to 2 thousand dollars was enough to replace the unit 3 times. the manufacturer states in the literature that it is guaranteed for life in installed by professionals but it is cost prohibitive. besides most of the parts are available at very reasonable cost from the factory. most of the pros are not familiar with instantaneous tankless heaters and with the amount of time to convert from a tank style heater they can't make any money without charging more than it is worth to the home owner. that said it is not for amateurs to install - you have to be an accomplished do it yourselfer. all in all I am very satisfied with the water heater.
December 13, 2015
Rated 5.0 out of 5.0 by KC14 Great Purchase!
Electrical and plumbing installation was a breeze. So far, everything is running good.
November 23, 2015
Rated 5.0 out of 5.0 by FLGUY Works for me!
We just replaced our old hot water tank at our home in St. Pete FL with this unit . Two years ago we did the same thing at a summer home in Virginia but, because the water up there is from a deep well and very cold, we used the beefier, three pole model up there.
Installation is simple and straightforward, it takes up virtually no space hanging on the wall and it works like a champ. It takes maybe an extra 20 seconds for warm water to get to the various spigots and another 20 seconds for it to be truly hot. But then you can shower, do laundry, dishwasher, whatever, for as long as you need it. This sized unit is great for 2-3 people in Florida. I ran the dishwasher this morning while two of us took showers back to back and it produced a steady flow of hot water with no pressure drop.
Two words of caution: Get a scale reducing, inline filter. They're cheap and they will extend the life of the unit. In Virginia we have soft water but more sediment from the well so we use a sediment filter instead. Make sure you check your panel for the space and amps needed for the breakers. They need heavy duty dual pole breakers to work.
Both units do the job and we are satisfied.
April 26, 2016
Rated 1.0 out of 5.0 by emptybarnes Do not recommend this product
The unit was very easy to install since all the wiring and plumbing was already in place for a tankless water heater. We allocated two 40 amp breakers for the product, per requirements. The unit worked for a couple of days, then the element burned up. We had to have the unit removed, box it up, and return it to the store, where they had difficulties giving us credit for the unit.
We are without hot water in our search for a better unit!
March 29, 2016
Rated 5.0 out of 5.0 by Rob Eco smart tankless water heater
Loving this eco smart system. Very efficient and a space saver !!!!
April 19, 2016