Rated 4.1 out of 5 by 19
Rated 4.0 out of 5.0 by rockymt Great Fireplace
Overall a great product and easy to install. Everything delivered intact and directions were easy. I was pleased in reading the reviews from other customers recommending a flexible gas connector. We went and purchased the Flexible Coated Stainless Steel Gas Connector 3/8 X 24 at Home Depot before the fireplace arrived which matched perfectly for installation. Hopefully the manufacturer will pay attention to the reviews so that they have the product supplied with this type of flexible gas connector making the product a 5 star.
December 9, 2015
Rated 5.0 out of 5.0 by Shewbedo Good value
The installation instructions were easy to follow. I also did not like the included aluminum tube for the gas line and bought a 12" stainless steel flex line for my installation. In my case, the hard work was drilling through the brick to install a valve and gas line but that was beyond the scope of the instructions which assumes you already have gas in the fireplace.
September 25, 2015
Rated 3.0 out of 5.0 by bahama123 Canyon Campfire vented Logs
The instructions were horrible. I had a certified plumber install as suggested. He had to call the office that made the logs several times as instructions were not clarified and the photos were hard to determine what items were. Had to purchase one part from hardware store that was missing. One of the logs were broken. Can't tell you how the fireplace works as waiting on that log. Will say that the young lady at our local Home Depot was very patient and helpful. This was the second set of logs I had ordered. The other set, different name had to be returned because of missing parts.
I have propane so had to convert with the safety pilot. Since I am not the one with knowledge on this I am not sure if the parts missing were the logs or the safety pilot kit. Either way should have been verified before shipping
February 23, 2016
Rated 4.0 out of 5.0 by Mollyjedi Realistic looking logs
This set comes with 7 logs. If you examine the logs up close, you can easily tell they are not real, but once they are stacked and in the fireplace, you cannot tell.
I had a professional install the logs, since I needed a new gas line run to the fireplace. I can't comment on the ease of installation. However, the 3/8" flared tubing that came with the set is made out of aluminum. I was told that you are not permitted to run aluminum tubing with gas in NY, so I incurred an extra charge to get a new piece of flared tubing made of something else. That is the only reason I am giving this item 4 stars.
The glowing embers look realistic. Overall, I am pleased with the product. I had it installed in July, so I haven't tested the heat output, but it kicked on the AC unit, so it must heat fairly quickly!
July 9, 2013
Rated 5.0 out of 5.0 by Boots Beautiful and practical-Just what I wanted!
I am extremely pleased with this product! The heat that is generated is wonderful and the ambience of the fire and logs are soothing and realistic. It is very easy to use and install. You can arrange and rearrange the logs to suit your individual taste. So easy! All this at a very reasonable price! I personally chose to take off the existing glass doors, and replace it with an ornate gate, which was very reasonable and now my fireplace looks like a showpiece!
April 9, 2013
Rated 3.0 out of 5.0 by Nick Nice gas logs
Good simple set of gas logs. Until they warm up the flames are blue, but after several minutes the turn a more natural color. Our kit came without the valve that was to have been included. Customer support person on the phone was indifferent and unhelpful. The plumber went and bought one from a local hardware store. Cheaper than waiting for a replacement to be mailed and then rescheduling the plumber. Btw, the cost of installing this (this is _not_ a casual DIY project) far exceeded the purchase price of the logs. But now that it's working its a nice way to have a fire going on "no burn" bad air days during winter inversions.
March 25, 2015
Rated 5.0 out of 5.0 by Michael nice product
need better instructions to advise parts needed & how to attach to a gas pipe located very close.
June 9, 2015
Rated 2.0 out of 5.0 by Will Misleading packaging, otherwise good
The reason for the low score is that the packaging says "FREE! Flexible Gas Connector - A $20 Value!".
But the connector in the box is not the one that is illustrated in the picture on the outside of the box. I went back to Home Depot in San Rafael, CA and they refused to stand by the product marketing. I also called the manufacturer and they refused as well.
I would only recommend this product if the retailer stood behind it. But they do not.
February 5, 2015