Rated 3.3 out of 5 by 2647
Rated 5.0 out of 5.0 by Donna36027 I absolutely love this coffee pot!!!!
The Keurig is the best coffee pot I have ever purchased. Easy to use, easy to clean, sturdy, and makes the BEST coffee!!
September 19, 2013
Rated 3.0 out of 5.0 by dhswpea Great Machine When it Works
My husband and I both drink 1 cup of coffee a day. We really like the ease of use BUT we are constantly having problems with our machines. When they are under warranty they will replace but you have to wait without coffee for the machine to come in the mail. This has happened to us 2 times, then our 3rd machine lasted just over 2 yrs and then the pump went out & the warranty had expired. They offered us a new machine with a discount and I agreed only because I have KCups I need to use. If this machine only makes it 2 yrs I'm done with this brand. If you are looking for a good coffee maker you may need to research & try a different brand.
June 22, 2014
Rated 2.0 out of 5.0 by Coffeeholic Prime...Prime...Prime
It seems to me that the major issue with this brewer is "Prime." My first brewer did that after only owing it for three months. It was replaced quickly and I was brewing again. However, after about 14 months, the problem has started again. I have descaled this brewer so that should not be an issue. It's really frustrating because we have to unplug the brewer and wait for it to cycle again in order to brew a cup of coffee. In the morning, when I am in a rush to get out the door, this can be a little bothersome. I truly hope the developers of this brewer read all of the comments and find a way to improve the performance on this model.
April 14, 2014
Rated 3.0 out of 5.0 by Steve Fantastic Brew....for a while anyways
Our Keurig Platinum worked fine for almost three years. Within the past month, we have noticed a big problem with the pump. It now takes over two minutes to pour a cup of coffee because the pump can't seem to draw the water into the basin anymore. I have gone through the de-scaling process and even endured the horrible tasting first cup after the fact and still nothing. And now we are receiving the Prime error message. I am going to contact Keurig to see if they can do anything, but who knows. You spend more money on a "better" system, but apparently that only makes it last a year longer than the regular version according to reviews.
May 6, 2014
Rated 4.0 out of 5.0 by Electrified No Regrets - but could be better
Really nice machine. Much quieter than my old one, makes great coffee and has a larger reservoir that can be refilled without removing it - a really nice feature! Programming and setup couldn't have been easier if someone did it for me. AND - I can fit my travel mug under the spout! Not a deal breaker but I wish the display would light up when the machine was off so you could read the time on it easily. And while the machine is solid everywhere else it seems a bit cheap when the cup tray flexes in the middle every time you push the lever down when after you insert the K-Cup - even when you press it gently. A recommended brewer, nontheless!
January 25, 2014
Rated 1.0 out of 5.0 by Kikki This will break on you!
This product broke about a year after my first use. Keurig immediately shipped me a replacement. Scroll forward a few years later and it has broken again. This time Keurig offered me a discount to told me to use my point to buy one at a reduced cost. Let me see Keurig, your product has now broke twice just from me using in the ways you have recommended. I also descale and clean the needles. So now, after spending thousands of dollars on your K-cups I am supposed to dish out more money for a new machine because you can't build something that lasts? NO thank you, I will pull out my old coffee maker which I am sure will still work and save myself some $$ in the meantime.
July 24, 2014
Rated 4.0 out of 5.0 by Kimmie Ditch the coffee pot & buy this Keurig!
Both my husband and myself use our Keurig every day, and we are highly satisfied with the brewing system. This system has nice features and actually lets you set the brew temperature - which is extremely useful considering I always end up burning my mouth on freshly brewed coffee. We have had no issues and I actually just bought my best friend a Keurig brewing system this past Christmas. Love being able to make a cup of coffee in seconds. One word of warning - make sure you use the proper cup size; otherwise, your drink may not be strong enough. Coffee is good with the middle size and hot chocolate is good with the smallest size.
March 22, 2014
Rated 5.0 out of 5.0 by Lisa Great Customer Service
I love my Keurig Platinum brewer! I really want to brag on Keurig customer service though. I use a lot of websites for ordering things and Keurig is at the top of my list for customer service! I have had to call them on 2 separate occasions and they did everything possible to help me and make sure I was happy. I can't count how many companies act like they don't care when you have issues like the item breaking or not working properly, etc... But Keurig definitely cares about their customers and are extremely fair. This is the first time I have ever reviewed ANY place on customer service, but I just can't say enough about them. Thank you so much Keurig!
May 8, 2014