Rated 4.3 out of 5 by 20
Rated 2.0 out of 5.0 by Mike Would not recommend.
I've had a lot of frustration with the purchase of this QCA spa. However, the majority of my frustration was through the freight delivery service.
The good: We've been using the hot tub for two weeks and it runs smoothly as expected. QCA has a knowledgable customer service staff who are very helpful.
The bad: The documentation the hot tub comes with is very lacking. The maintenance guides are well laid out and easy to understand but they are very light on installation information. I expected to see a guide on how to access the pump, filter, electrical termination lugs, etc but that was all missing. There was a lot of confusion between the model/product listed on Home Depot's web site and QCA's web site and subsequent documentation-- nothing matched. I believe my biggest commplaint is the cheaply designed user interface device; I feel like I'm using a digital Casio watch from 1982. I think the most annoying part of the user interface is the adjustment of temperature which is not intuitive at all. The jet nozzless feel like they are made of cheap plastic that can break easily. The hot tub cost nearly $5k and, honestly, expected a chemical starter kit-- nope, that's $100 extra..
The ugly: Delivery was a nightmare. QCA contracted Yellow freight to deliver the hot tub who sent me a delivery date with an 8 hr window. I called them one day in advance to ensure the delivery date and they confirmed so I took the day off work to wait....and it never came. Yellow told me there was a mix up and they actually delivered to a local delivery service with a smaller truck who would bring to my house in a few days. The local delivery service called to schedule the delivery two days later but told me I would have to help the driver unload the hot tub myself because they weren't equipped with manpower to assist. I could either help unload it myself or there would be another approx. week long delay while they bill for more man hours with Yellow. So the driver and I wrestled it out and we noticed a fork had torn up the spa cover. I didn't accept the spa cover and it's been nearly 3 weeks and QCA says they won't ship me a new cover until they receive the damaged one. Anyway our new hot tub looks way cool with a blue tarp over it.
Good advice: I saw the hot tub had a nearly one month lead time so I ordered it before I had a deck completed. When figuring out your construction schedule, be warned it showed up one week earlier than expected. They don't mention how to access the pump motor, electrical termination lugs, etc.- there's a removable panel under the digital control panel that can be removed without tools. This is key in determining how to orient the spa when you have friends over to help you move it. That leads me into offering more adice- determine ahead of time how you'll physically move the hot tub from the front of your house where the delivery service is contracted to leave it. I bought two utility wagons and placed them back to back and secured them with 2x4's to make a sled that could steer from either side. That sounds overkill but this hot tub was nearly 600 lbs and very bulky.
Better adivce: Buy a hot tub from your local hot tub/pool vendor.
June 25, 2014
Rated 4.0 out of 5.0 by mikesgirl Great Tub
I have only had tub for 2 weeks but so far very pleased.
QCA has been making tubs since the 60s and it shows. Everything seems to fit and have a place. Well put together and thought out. Had to have it craned over my house to get to deck. Crane operator said he installs up to 5 a week and was impressed on how spa came packaged and ready to go. I like the 2 separate pumps so my husbands side can have jets running while mine don't.
I had a question about product before I purchased and QCA was easy to get a hold of and answered my questions adequately.
My husband suggests you have Ozone Generator installed at factory as it is somewhat confusing where to plug into unit. Reason I rated only 4 stars is due to control panel. For such a great tub and high tech electronics used inside the tub, the control panel is VERY basic and doesn't provide any information on lcd except temperature of tub.
December 12, 2010
Rated 5.0 out of 5.0 by hrldvs69 The Best Body Saver Ever
We had wanted to purchase a spa for years, finally got one about three years ago. We chose the (Palmero), from OCA and the Home Depot. We still say it is the best thing we have ever bought.
January 19, 2015
Rated 5.0 out of 5.0 by RNOBLE PERFECT REPLACEMENT FOR THE OLD POOL
THE WAS THE PERFECT REPLACEMENT FOR THE OLD POOL WE WEREN'T USING....GREAT LOOKING AND EASY TO USE....ALSO HAS ENERGY SAVING FEATURES LIKE INDIVIDUAL OPERATING MOTORS ....GREAT LED LIGHTING WITH DIFFERENT COLORS OR MULTI COLORS.....DURABLE COVER TOO.....TRIED TO INCLUDE A PIC BUT IT KEEPS TIMING OUT
March 8, 2014
Rated 5.0 out of 5.0 by chig56 Great Comfort!
After a long day. it's great to sink into our Hot tub. Quality and good looks, this tub has both! It's one of the deepest tubs we found while shopping around. We wouldn't be without it.
Thanks again for making a reliable product!
March 7, 2014
Rated 3.0 out of 5.0 by Paul First time hot tub owner
ok so I have no reference point because this is my first hot tub. It seems MUCH louder than I thought it would be...you can't hear each other when you have the jets on. Secondly the jets aren't extremely powerful but pretty good...I thought they'd be stronger since it had two pumps but not so. I haven't gotten a power bill and it's summer but looking into this thing there is literally next to no insulation...it has some 1/2" styrofoam around the shell and that's it. I've read some reviews that QCA builds the tub with less quality materials like less insulation when they build for home depot...wish I'd known that before. The lights are cool. It heated up in literally no time at all and held the heat with no problem but it's 55 degrees at night so not cold. I was also disappointed that it doesn't come with any cord/wires so you have to spend another 50.00 for wiring if doing it yourself...if hiring an electrician it would have been another 200.00 just to add the whip from the box to the tub so I opted to do it myself. The cover seems paper thin...I expected it to be much thicker...maybe that's a good thing but sure doesn't seem like it's going to hold heat too well but then again it's much better than the exterior insulation which is next to none. Shipping was a nightmare; the delivery guy was trying to unload it with a hand cart and gave up saying that I had to call the company and figure out how to get it delivered because he didn't have a forklift like it recommended. I drove to a nearby onion packing plant and begged them to bring a forklift down to my house which they did otherwise it would not have been delivered! All in all...if I had to do it again I'd gladfully spent a grand more and bought better quality and better service at a local hot tub dealer. When I was setting it up I called QCA with questions and the answers were "That's what I'm being told" no confidence at all. I sure wish I could call a local person and get local help. I would not recommend this primarily because of the problems I had and because I think it's pretty cheaply made and because it's so noisy...this is a big deal to me the fact that you can't talk while the jets are on because it's SUPER LOUD! Makes it kind of a miserable time instead of a pleasure.
May 21, 2013
Rated 3.0 out of 5.0 by JAXM BIG SPA
I purchased this spa from Home Depot to get the great financing deal. I was pleased with the spa when I received it. It was BIG, spacious, deep, had the AUX input to listen to music and heated up within 20 minutes. We enjoyed the spa and STILL enjoy the spa; however, within a year, we had to replace the speakers and had to have someone come out and look at the control since the timer function was not working correctly. QCA insured the work on the timer but I had to pay to fix the speakers. Honestly, for the price you can get a more quality spa. The exterior trim is generic, the radio is generic, the spa does not have smooth edges and there is no valve to empty the jacuzzi from the bottom. I was very uneducated on spas when I purchased this one and if I had to do it all over again, I will definitely do my research!
March 9, 2014
Rated 4.0 out of 5.0 by RNOBLE528 SCANT INSTRUCTIONS AND I MEAN SCANT
THE HOT-TUB ITSELF IS GREAT BUT THERE IS HARDLY ANY INSTRUCTIONS ( AN OPERATING DVD OR ONLINE SOMETHING WOULD BE NICE)...THERE'S JUST A SHORT PAGE ON WHAT CERTAIN CODES MEAN ON THE DISPLAY AND THATS IT...NO STARTOFF CHEMICALS OR ANY INSTRUCTIONS ON CHEMICALS OTHER THAN A BROUCHURE ON WHAT YOU CAN BUY.
July 20, 2013