Rated 4.3 out of 5 by 21
Rated 2.0 out of 5.0 by Mike Would not recommend.
I've had a lot of frustration with the purchase of this QCA spa. However, the majority of my frustration was through the freight delivery service.
The good: We've been using the hot tub for two weeks and it runs smoothly as expected. QCA has a knowledgable customer service staff who are very helpful.
The bad: The documentation the hot tub comes with is very lacking. The maintenance guides are well laid out and easy to understand but they are very light on installation information. I expected to see a guide on how to access the pump, filter, electrical termination lugs, etc but that was all missing. There was a lot of confusion between the model/product listed on Home Depot's web site and QCA's web site and subsequent documentation-- nothing matched. I believe my biggest commplaint is the cheaply designed user interface device; I feel like I'm using a digital Casio watch from 1982. I think the most annoying part of the user interface is the adjustment of temperature which is not intuitive at all. The jet nozzless feel like they are made of cheap plastic that can break easily. The hot tub cost nearly $5k and, honestly, expected a chemical starter kit-- nope, that's $100 extra..
The ugly: Delivery was a nightmare. QCA contracted Yellow freight to deliver the hot tub who sent me a delivery date with an 8 hr window. I called them one day in advance to ensure the delivery date and they confirmed so I took the day off work to wait....and it never came. Yellow told me there was a mix up and they actually delivered to a local delivery service with a smaller truck who would bring to my house in a few days. The local delivery service called to schedule the delivery two days later but told me I would have to help the driver unload the hot tub myself because they weren't equipped with manpower to assist. I could either help unload it myself or there would be another approx. week long delay while they bill for more man hours with Yellow. So the driver and I wrestled it out and we noticed a fork had torn up the spa cover. I didn't accept the spa cover and it's been nearly 3 weeks and QCA says they won't ship me a new cover until they receive the damaged one. Anyway our new hot tub looks way cool with a blue tarp over it.
Good advice: I saw the hot tub had a nearly one month lead time so I ordered it before I had a deck completed. When figuring out your construction schedule, be warned it showed up one week earlier than expected. They don't mention how to access the pump motor, electrical termination lugs, etc.- there's a removable panel under the digital control panel that can be removed without tools. This is key in determining how to orient the spa when you have friends over to help you move it. That leads me into offering more adice- determine ahead of time how you'll physically move the hot tub from the front of your house where the delivery service is contracted to leave it. I bought two utility wagons and placed them back to back and secured them with 2x4's to make a sled that could steer from either side. That sounds overkill but this hot tub was nearly 600 lbs and very bulky.
Better adivce: Buy a hot tub from your local hot tub/pool vendor.
June 25, 2014
Rated 5.0 out of 5.0 by Vic Better than expected
Ordered this through Home Depot. QCA called to verify the order and options. The delivery company called later to verify the delivery. Delivery instructions are specific so I'm not sure why people have issues, it's a huge Spa!! I had a neighbor with a forklift. Another option would be to unload it into the back of a pickup truck. This was installed in October 2015 and has performed great. Winter setting was 101 and it had no trouble maintaining that even on the coldest days. Summer setting is 97. I'm using the bromine and once I got it stabilized, its easy to keep the chemicals right. I though the insulation method was a little odd but after using it, I see that this tub doesn't blow cold air into the water because it takes the air from the void under the tub, the result is the water stays hot. My neighbors cools down when you turn the jets on because the air is taken from outside the insulated area. Overall, very happy and it's been operating for 8 months now with no problem. It cycles to maintain temp and filtering.
June 27, 2016
Rated 5.0 out of 5.0 by hrldvs69 The Best Body Saver Ever
We had wanted to purchase a spa for years, finally got one about three years ago. We chose the (Palmero), from OCA and the Home Depot. We still say it is the best thing we have ever bought.
January 19, 2015
Rated 4.0 out of 5.0 by Cindy Spectacular Spa
We had no problem installing the spa. Upkeep is easy. We love our spa and enjoy it in the summer and winter. The reason for a good rating was the knob for the air jets had to be replaced at our expense, but the company was prompt and courteous. We are glad we got our spa and would definitely recommend this one. We were also glad we went with the larger one and the lounger is my husband's favorite seat.
March 7, 2014
Rated 3.0 out of 5.0 by JAXM BIG SPA
I purchased this spa from Home Depot to get the great financing deal. I was pleased with the spa when I received it. It was BIG, spacious, deep, had the AUX input to listen to music and heated up within 20 minutes. We enjoyed the spa and STILL enjoy the spa; however, within a year, we had to replace the speakers and had to have someone come out and look at the control since the timer function was not working correctly. QCA insured the work on the timer but I had to pay to fix the speakers. Honestly, for the price you can get a more quality spa. The exterior trim is generic, the radio is generic, the spa does not have smooth edges and there is no valve to empty the jacuzzi from the bottom. I was very uneducated on spas when I purchased this one and if I had to do it all over again, I will definitely do my research!
March 9, 2014
Rated 2.0 out of 5.0 by mike not happy
one half inch of insulation just inside the cabinet - with foil on cheap styrofoam. No foam on any of the spa shell itself nor any tubing. One pump does not work at this point and it gets to 104 degrees, it says, and it isn't hot enough really. Cheap is the feeling I was left with. Also, the shipping was such that if I had not been home the spa would have been left out on the dirt county road in front of my house and the driver would have had a heck of a time unloading it without damage. They didn't even request a lift gate! Also there were three tubes coiled up and zip tied underneath. Apparently the blower for them is optional?
March 7, 2015
Rated 5.0 out of 5.0 by Vic Great!!!!!
Had the tub delivered last week and got it hooked up over the weekend. It took about 2 hours to fill and about 4 hours to heat up to 100 degrees. Plenty of horsepower for the jets. Good quality. Looks great. With the outside temp about 61 degrees, the tub maintained 100 degrees with several people in it. I see where the lack of insulation on the shell might be of concern but the outer panels are insulated so when you have the air turned on it takes it from the warm area under the tub. Therefore, you are not pumping cold outside air into the water. So far, love it. Yes, they deliver to the curb, no suprise. Once I placed the order online, QCA customer service called and verified my order and delivery. I hit this on labor day special so I got a lot of tub for the money, with 2 motors and a lot of features that would have cost a lot more.
October 5, 2015
Rated 4.0 out of 5.0 by mikesgirl Great Tub
I have only had tub for 2 weeks but so far very pleased.
QCA has been making tubs since the 60s and it shows. Everything seems to fit and have a place. Well put together and thought out. Had to have it craned over my house to get to deck. Crane operator said he installs up to 5 a week and was impressed on how spa came packaged and ready to go. I like the 2 separate pumps so my husbands side can have jets running while mine don't.
I had a question about product before I purchased and QCA was easy to get a hold of and answered my questions adequately.
My husband suggests you have Ozone Generator installed at factory as it is somewhat confusing where to plug into unit. Reason I rated only 4 stars is due to control panel. For such a great tub and high tech electronics used inside the tub, the control panel is VERY basic and doesn't provide any information on lcd except temperature of tub.
December 12, 2010