Rated 4 out of 5Â by 85
Rated 1 out of 5Â by Phillippee Broken retractor & NO customer service
The retractor broke just after one year, almost to the date. NO one at FloMaster would help with a repair manual or exploded view; I called and was told they don't have one, and have no spare parts. I asked to talk to someone in engineering who must have sent the manufacturing specs to their out-sourced manufacturer and I was denied access by the supervisor of 20years at FloMaster. This is unacceptable. I offered to take apart and try to repair the retractor if I could get an exploded view so I could see what parts are involved; NO DEAL, NO HELP. And, of course, the have NO PARTS. I would never buy anything with the FloMaster name, EVER.
July 21, 2014
Rated 1 out of 5Â by WanaLast SAME HERE
Spring broke after a year. Now worthless and going to the landfill.
August 9, 2014
Rated 4 out of 5Â by tagorgia Good Product but no lag screws
The reel seems to work very well and the quality also seems very good. I just hope this will last a long time under frequent use. I live in Arizona and use my hoses daily. I would have given it 5 stars had the unit come with lag screws instead of just concrete anchors. I don't know about everyone else, but I don't have concrete walls. I must mount to studs. This was not a 5 minute job either, I had to go to the hardware store and buy lag screws as well as a piece of wood to mount the bracket because the bracket holes do not match the stud spacing. I know not to mount to one stud only from a previous bad experience with a flat screen TV. Whoever designed the bracket should have taken this into consideration. I guess you are supposed to mount this to a concrete wall only which is a poor assumption in my opinion.
May 6, 2012
Rated 1 out of 5Â by Amanda Do not purchase
I know this product has many good reviews but I wonder how long the product has been in use on these great reviews? I purchased two of these and was very happy at how the hose retracted so easily. However, the first hose lasted one year and then the hose would not retract due to a broken spring that cannot be repaired. The second one has been in use for about 14 months and very slowly retracts half-way using a lot of coaxing! Based on the performance, I imagine this one will no longer retract at all soon. This is a great idea but the product really does need to last more than a year for the price.
June 13, 2013
Rated 1 out of 5Â by abbotthockey Great for 13 months
Bot April 2011 (another vendor). Broke June 2012. We used the reel minimally (maybe 2-3 times a month). There are no replacement parts or repair kit. Called and was initially told to send back (via FEDEX). Flo-Master contacted FEDEX to pick up the hose reel. To shorten the story, Flo-Master (Diana) then told me the reel was no longer under warranty (I told them the April purchase date when I first called) and there was nothing they could do. You would think a $100+ hose reel would last more than 13 months and/or there would be replacement/repair parts. Even my $25 Suncast hose reel has repair parts. DO NOT buy this if you want a hose reel to last more than 1 year.
July 6, 2012