Questions and Answers for RYOBI 40V Brushless 20 in. Cordless Battery Walk Behind Self-Propelled Mower with 6.0 Ah Battery and Charger

A:  Yes (as picturedl.

A:  Bagger and Mulcher were included when I purchased this mower in 2021. Great mower- has served me well.

A:  Hello, Cjbj - Thank you for your question. Yes, this kit includes the bag. I hope this helps! Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email or live chat when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the 40V Brushless 20 in. Cordless Walk Behind Self-Propelled Lawn Mower with 6.0 Ah Battery & Charger. - Jewel

A:  yes

A:  Yes

A:  Hello, Customer - Thank you for your question. Unfortunately, the link you provided does not work. If you would like to see the differences in two models I would recommend using the compare feature on homedepot.com. I hope this helps! Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email or live chat when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the 40V Brushless 20 in. Cordless Walk Behind Self-Propelled Lawn Mower with 6.0 Ah Battery & Charger. - Jewel

A:  Hello, Mjane - Thank you for your question. I am sorry to hear that! I would recommend returning the mower or taking it to an authorized service center if you are unable to return it. I hope this helps! Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email or live chat when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the 40V Brushless 20 in. Cordless Walk Behind Self-Propelled Lawn Mower with 6.0 Ah Battery & Charger. - Jewel

A:  Used the curbside pick up, great service by the team

A:  This is a cordless mower powered by lithium batteries.  Because there is no cord it makes it very nice to operate not having to drag a cord atriums your yard.  I have mowed my one acre grass with this mower for two years.  I’ll never go back to grass. I like the battery mower so much o bought a Tesla. I really enjoy mowing especially with the 3M radio headset I got from Home Depot too!

A:  Hello, Bigfish - Thank you for your question. This mower has the discharge in the back. There's not an accessory option for a side discharge. I hope this helps! Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email or live chat when you visit us at https://www.ryobitools.com/support/contact. And thank you again for your interest in the 40V Brushless 20 in. Cordless Walk Behind Self-Propelled Lawn Mower with 6.0 Ah Battery & Charger. - Jewel

A:  It runs about 45 minutes to an hour. Enough to cut my lawn unless I let my grass grow more than 6 days during the summer

A:  I am not sure on actual timing. I use this mostly to mow up close to the house, under the deck and trees, and ac unit. I am able to mow all of that and still have half a charge left. I would say it’s roughly 1/4 and acre for the area I use this mower for so I am sure it can mow a 1/2 acre on a full charge. 

A:  Hello, Michael - Thank you for your interest in the 40V Brushless 20 in. Cordless Walk Behind Self-Propelled Lawn Mower with 6.0 Ah Battery & Charger. A 6Ah battery can provide around 20-40 minutes of run time. Please keep in mind there are many conditions that will affect the run time when you are actually using the battery.  Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email or live chat when you visit us at https://www.ryobitools.com/support/contact. I hope this helps! --Jewel

A:  I haven't had that problem, but it may have something to do with the handle being properly locked  and extended, and the grass catcher properly attached. If they aren't it will shut off if they are loose. Or the battery isnt fully locked in place.

A:  Make sure the mulching panel is on correctly. It happened to me too.

A:  Hi, I had similar issues when I purchased mine. I realize that the handle should be fully extended at all times by making sure you lock it in place. Once I did that, it doesn’t shut down anymore 

A:  Hello, Befuddled - Thank you for your interest in the 40V Brushless 20 in. Cordless Walk Behind Self-Propelled Lawn Mower with 6.0 Ah Battery & Charger. I am sorry to hear that. This issue is most commonly caused by the cutting height being set too low. I would recommend raising the cutting height to see if that solves the problem. If not then I would recommend taking it to a service center. You can locate a service center using the following link; https://support.ryobitools.com/support/service-centers  Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email or live chat when you visit us at https://www.ryobitools.com/support/contact. I hope this helps! --Jewel

A:  The first thing I would check is to see if the latches that keep the handles extended are securely latched. There is a safety feature that shuts down the mower if the right handle isn't fully extended. The second thing to look at is the discharge device. Mack sure it is making good contact with the mounting clip. There is another safety feature that will not let the mower run without one of the discharge devices attached. (Mulching plug, bagger, or side discharge device.)

A:  There is a Use and Care manual as well as other manuals on this webpage. Please try reading them as they cover troubleshooting steps and how to obtain parts if needed.

A:  Hello, Jenn - Thank you for your interest in the 40V Brushless 20 in. Cordless Battery Walk Behind Self-Propelled Mower with 6.0 Ah Battery and Charger. You are able to obtain a new grass bag from our Master Parts Distributor Gardner, Inc. at 877-634-5704 Monday through Friday 9am to 5pm est. The part number is: 970698001. Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email or live chat when you visit us at https://www.ryobitools.com/support/contact. I hope this helps! --Courtney

A:  It is very light machine. Only problem is, I could not use it with the battery which drained within 10-12 mins. I need to charge 7-8 times to mow 0.5 acre lawn. Therefore, I returned.

A:  Hello, Craig - Thank you for your interest in the 40V Brushless 20 in. Cordless Walk Behind Self-Propelled Lawn Mower with 6.0 Ah Battery & Charger. This mower weighs 60 pounds.  Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email or live chat when you visit us at https://www.ryobitools.com/support/contact. I hope this helps! --Jewel

A:  It is not at all heavy. I use it to mow up hill. You can push it uphill using one hand.

A:  Yes but it does not cut correctly or evenly

A:  Not really - it's a struggle. I live in south Louisiana where we get lots of rain during the summer. Maybe this mower works well in other areas of the country where it is dry and the grass doesn't grow.

A:  Hello, Lcb1 - Thank you for your interest in the 40V Brushless 20 in. Cordless Walk Behind Self-Propelled Lawn Mower with 6.0 Ah Battery & Charger. No. You should never use a mower when the grass is wet or damp.  Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email or live chat when you visit us at https://www.ryobitools.com/support/contact. I hope this helps! --Jewel

A:  No, barely on dry grass.

A:  Push a button.

A:  Hello, Jane - Thank you for your interest in the 40V Brushless 20 in. Cordless Walk Behind Self-Propelled Lawn Mower with 6.0 Ah Battery & Charger. To start/stop the mower; Unfold the handle assembly and extend the upper handle as described earlier. The mower will not start if the handle assembly is not in the operating position. Raise the battery cover. Install the battery pack into the rear battery port. Insert the start key into the slot beside the battery storage compartment. Lower the battery cover and make sure it is securely closed. Squeeze and hold the start levers inside the upper handle. Press and release the start button to start the motor and blades. The motor and blades will also start if the start button is pressed first and the levers are squeezed after. To stop the mower, release the start levers.  Additionally, if you need further support, then a RYOBI Customer Experience Professional is here for you, Monday - Friday from 9 am to 6 pm (EST) when you call or text us at 1.800.525.2579 or through email or live chat when you visit us at https://www.ryobitools.com/support/contact. I hope this helps! --Jewel

A:  To start this mower, you hold the handle down and push the start button at the same time. You can do this. Works well, and very easy to start. No pulling chords!

A:  There's a lever on the handle that must be turned at the same time you push a button. It's very easy to use and takes very little effort. There's a great YouTube video online made by a consumer that is quite instructional.

A:  Did you read the description? It’s battery operated. Why would it be pull started?