Questions and Answers for Roborock Q7 Max Robotic Vacuum and Mop with LiDAR Navigation, Bagless, Washable Filter, Multi-Surface in White

A:  Hi. Thank you for your interest in ROBOROCK S5 MAX Wi-Fi Enabled Robotic Vacuum Cleaner with Mopping, Electric-Tank, Lidar Navigation, Multi-Floor Mapping. I'm sorry to tell you that it is not compatible with 5G wifi. If you need further support, you could call us at 1-855-960-4321 Mon-Sun if you are in the US, or contact us via an email or live chat when you visit us at https://support.roborock.com/hc/en-us, we hope this help! Roborock customer service team

A:  Hi, Thank you for your interest in ROBOROCK S7 Robotic Vacuum Cleaner with Sonic Mopping 2500PA Suction Multi-Level Mapping Works with Alexa Perfect for Pet Hair. The climb ability of this robot is 2cm without mop mount installed. If your rug is lower than 2cm, the robot should be able to handle it. If you need further support, you could call us at 1-855-960-4321 Mon-Sun if you are in the US, or contact us via an email or live chat when you visit us at https://support.roborock.com/hc/en-us, we hope this help! Roborock customer service team

A:  Hi Janna, Thanks for your interest in ROBOROCK S75Plus Robotic Vacuum Cleaner Sonic Mop with Self-Empty Dock 2500Pa Suction, washable filter. ​ Yes. S75 Plus has 6 cliff sensors to detect the stair or drop. If you need further support, you could call us at 1-855-960-4321 Mon-Sun if you are in the US, or contact us via an email or live chat when you visit us at https://support.roborock.com/hc/en-us, we hope this help! Roborock customer service team

A:  Hi Texasmom, Thank you for your interest in ROBOROCK S6 Pure Robotic Vacuum Cleaner with Mopping, Multi-Floor Mapping, Lidar Navigation, No-Go Zones, 2000Pa Suction. The app works with both iphone and android phone. If you need further support, you could call us at 1-855-960-4321 Mon-Sun if you are in the US, or contact us via an email or live chat when you visit us at https://support.roborock.com/hc/en-us, we hope this help! Roborock customer service team

A:  Hi Texasmom, Thank you for your interest in ROBOROCK S6 Pure Robotic Vacuum Cleaner with Mopping, Multi-Floor Mapping, Lidar Navigation, No-Go Zones, 2000Pa Suction. Please use cold water. If you would like to add cleaning solution, we suggest to use Roborock cleaning solution. Because we are not sure whether cleaning fluid of other brand contains corrosive material which may cause damage to the water tank.

A:  Hi Avni, Thank you for your interest in ROBOROCK S75Plus Robotic Vacuum Cleaner Sonic Mop with Self-Empty Dock 2500Pa Suction, washable filter, Multisurface. The robot can handle pet hair well. If you need further support, you could call us at 1-855-960-4321 Mon-Sun if you are in the US, or contact us via an email or live chat when you visit us at https://support.roborock.com/hc/en-us, we hope this help! Roborock customer service team

A:  Hi, Thank you for your interest in ROBOROCK S75Plus Robotic Vacuum Cleaner Sonic Mop with Self-Empty Dock 2500Pa Suction, washable filter, Multisurface. S75 Plus and S7 Plus are the same model. There is no difference between them. If you need further support, you could call us at 1-855-960-4321 Mon-Sun if you are in the US, or contact us via an email or live chat when you visit us at https://support.roborock.com/hc/en-us, we hope this help! Roborock customer service team

A:  Hi, Thank you for your interest in ROBOROCK S7 MaxV Plus Robotic Vacuum Cleaner and Sonic Mop Auto-Empty Dock Obstacle Avoidance Real-Time Video Call 5100Pa Suction. Yes. The S7MaxV Plus can vacuum and mop together. You can also set it to vacuum or mop only. If you need further support, you could call us at 1-855-960-4321 Mon-Sun if you are in the US, or contact us via an email or live chat when you visit us at https://support.roborock.com/hc/en-us, we hope this help! Roborock customer service team

A:  Hi Amie, Thank you for your interest in the ROBOROCK S7 Robotic Vacuum Cleaner with 2500Pa Suction Multi-Level Mapping Sonic Mopping Wi-Fi Connected Ultrasonic Carpet Sense. No. There is no need to purchase extra parts. But in the future it is required to replace consumables on the robot. If you need further support, you could call us at 1-855-960-4321 Mon-Sun if you are in the US, or contact us via an email or live chat when you visit us at https://support.roborock.com/hc/en-us, we hope this help! Roborock customer service team

A:  Thanks for you questions. Sure, they can