Questions and Answers for VIGO Mateo 60 in. H x 7 in. W 6-Jet Shower Panel System with Fixed Rainhead and Hand Shower Wand in Stainless Steel

Name: Mateo 60 in. H x 7 in. W 6-Jet Shower Panel System with Fixed Rainhead and Hand Shower Wand in Stainless Steel
Brand: VIGO
Price: 467.42 USD
Availability: InStock
Rating: 4.4831 (532 reviews)

Internet #203436958

Model #VG08008

Mateo 60 in. H x 7 in. W 6-Jet Shower Panel System with Fixed Rainhead and Hand Shower Wand in Stainless Steel

VIGO

(532)Questions & Answers (73)

Completely pre-plumbed system with adjustable body spray jets
Built-in thermostatic controls hold constant water temperature
Surface mounting unit supports a hassle-free DIY installation

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Questions & Answers

Q:Can the shower head be re-place as needed? I think from the installation booklet, this does not look like it is permanently built into the system, looks like the connects to a pipe on the upper side. Is that pipe a standard 1/2 inch threaded pipe ?

by|Jan 31, 2021

1 Answer

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A: Thank you for your inquiry. The VG08008 Mateo shower panel does not have a replaceable shower head. The shower panel body is 1 piece including the shower head.

by|Feb 1, 2021

Q:Can this be installed while keeping existing tub spout and controls?

by|Aug 29, 2020

1 Answer

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A: unfortunately, the VG08008 already come with its only valve housing and individual controls. If you are looking for a shower panel to where you can continue using existing controls, you may want to see our Retro-Fit shower panel models VG08014 and VG08016. These models are to be connected to your existing showerhead and you would need to use your existing controls for the shower.

by|Aug 31, 2020

Q:We use a water softener that uses salt crystals to soften the water. We've noticed many items in the shower begin to rust because of salt moisture. Does this unit rust or is it made of an anit-rust material?

by|Aug 1, 2020

1 Answer

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A: The spots that you are seeing are from mineral deposits from standing water. The shower panel is made of stainless steel and does not rust.

by|Aug 3, 2020

Q:Can you mount this easily in a fiber glass 3 panel shower stall and will I need special parts?

by|Jul 14, 2020

1 Answer

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A: The shower panel can be installed on a fiberglass shower wall. You would just need to make sure that you have the water lines for the hot and cold connections come outside of the wall to connect the shower panel.

by|Jul 15, 2020

1 found this answer helpful

Q:I have one of these and the pressure is so bad I can’t rinse my hair. I wanted to remove the pressure restrictor valve but can’t find it. Anyone know how to get any water Pressure? The pressure of the house is awesome! This is the only fixture I have with an issue.

by|Feb 10, 2020

1 Answer

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A: There are backflow preventers that can be removed. These are small circular plastic pieces with crosses in the middle of them and can be removed with needle nose pliers. These are located in the back of the unit where the supply lines hook up to. Shut off the water, remove the supply lines and inside of the unit where the lines connect to you’ll find the back flow preventer. Once removed it will clear up the lines completely and give the customer the 2.5 gpm advertised.

by|Aug 12, 2021

1 found this answer helpful

Q:Will this system work well in a 38 inch round corner shower?

by|Feb 2, 2020

1 Answer

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A: It will work in a 38” shower but it needs a flat wall to mount on that is as wide as the frame.

by|Feb 2, 2020

Q:Does this unit have a tub spout or a tub filler ?

by|Sep 8, 2019

5 Answers

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A: Yes, we have it in a shower only but the tub filler seems to work well - good for cleaning your feet and filling a bucket. It should work well in a tub shower unit too.

by|Sep 8, 2019

A: You can use the faucet below and can also be used for the handheld

by|Sep 9, 2019

A: Yes it does. But since I have mine in the shower I have never really used it. Love my unit. Made sure my water pressure was appropriate for shower.

by|Sep 8, 2019

A: The wand supply could serve as a tub filler or spout. It would be a bit slow but would suffice.

by|Sep 9, 2019

A: The Mateo does have a small tub filler at the bottom of the shower panel. Though the shower panel's maximum output is 2.5 gpm.

by|Sep 9, 2019

Q:Has anyone has issues with this unit like me? 2.5 years. Temp valves have failed. Now water pressure is awful. Remedies?

by|May 27, 2019

2 Answers

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A: A PSI of over 60 may cause the thermostatic cartridge to fail. Please check your psi to ensure that you are under 60PSI. You may also contact us for troubleshooting at 866-591-7792, option 2. Our team is available Monday - Friday between 8am and 5:30pm EST and will be happy to assist.

by|Jun 10, 2019

A: Mine is almost 2 years old and have replaced the temp control once. There is a wax piece that adjust with temp and a screen that collects debris. This combo causes problems sometimes. Mine started to fail again and for some unknown reason it started working again. Temp and pressure control is good.

by|May 27, 2019

Q:What is the length of the handheld shower hose?

by|May 12, 2019

1 Answer

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A: Hi KRKid, Thank you for your interest in VIGO! The shower hose on the handheld shower is 58".

by|Aug 12, 2021

1 found this answer helpful

Q:can i install this shower panel for an outdoor shower will it hold up to the elements

by|Apr 29, 2019

2 Answers

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