Thank you for contacting Residential Warranty Claims. If you feel there is a problem with your roofing system, please call us at 800-458-1860 during our business hours, which are Monday through Friday from 8:00AM – 5:00PM EST to open a warranty claim. At the time of the call, the representative will need to know what type of GAF product you are claiming, the problem with the product, and the date the product was installed. You can also file a claim online at https://residentialclaims.gaf.com/