Reviews for Aberdeen #8964

Great store. Friendly staff. My family and i love going here.

I am always happy to shop here. I built a lodging and wedding venue in Ashford, WA, and had to drive a long way to other Home Depot locations. We have a huge building boom going on here in Grayland and to have this store so close and so very, very helpful is so nice. I am refurbishing an old school house on Grayland Beach Road into an upscale art gallery and I am so thankful for the Aberdeen store!

I have been so impressed by the Staff at the Home Depot store in Aberdeen. They are consistently friendly, helpful, patient and knowledgeable.

Best service in the harbor

Best people at this store. All helpful and mostly knowledge, or they get me to the right person. Shopping there is a joy

Wonderful customer service thank you Judy!

Over the last ten months I have spent tens of thousands of dollars in this store and recommended it to other people as most of my interactions at the store and highly rated and most employees are very respectful. However the "head cashier" in the self checkout is disrespectful, profiles people and says they are stealing just because she wants to. Follows me and an associate around the store and has harassed me and him several times each. Other than that this store is one of the better home depots I have enjoyed shopping at..

If you are looking to order some custom windows, ask for Miguel Clinton - he knows the system, the products, and how to design what you want without any wasted time.

I am writing to express my deep concern and frustration regarding my recent experience with your company. As a loyal customer, I have always appreciated Home Depot / Clopay Garage Doors' commitment to providing superior experiences and products to its customers. However, I regret to inform you that this commitment has not been upheld in my case. Despite waiting patiently for several months, all I have received are broken and damaged products. This situation has caused significant inconvenience and frustration for me, as I have had to take several days off work to be present for the delivery and subsequent dissatisfaction.Your CEO, has stated that "Our commitment to our customers’ success remains our highest priority," and that the "people, exceptional quality, and innovative design of our products—all remain intact and stronger than ever." However, my recent experience does not align with these statements. The quality of the products delivered to me has been subpar, and the service provided has been unacceptable.Therefore, I kindly request that you escalate this complaint to your managerial or executive leadership team for immediate resolution. It is evident that there are systemic issues that need to be addressed to ensure that other customers do not face similar challenges in the future.I remain hopeful that Home Depot / Clopay Garage Doors will take the necessary steps to rectify this situation and restore my faith in your company.Thank you for your attention to this matter.

Employees, have been super helpful, in assisting us old folks in locating items in this huge store. Please keep up the good work. These employees are "keepers".

These two were so helpful. They found exactly what we needed and we were on our way

After being “blown off” (as usual) in that store, an employee named, Michael, rang up my purchases. He was friendly, kind and helpful—actually thanking me for coming in!!! I told him that no one in that store has ever been nice—if all employees in the Aberdeen location were as gracious as Michael, shopping in your store would be at the top of my list!

My husband and I love this store every one is so friendly

Brian was very helpful and very informative and nice about helping even though it was fifteen minutes to closing. He went out of his way to provide service to us and that is much appreciated.

Knowledgeable & friendly staff, parts usually in stock and they price match. I wouldn't go anywhere else!

As we entered Frank immediately walked up and helped us with all our bathroom accessories, including toilets. He then explained flooring to us and directed us to Bridget for a stove, who made it painless and fabulous. The SKU's for towel bars Merry helped us order. At check out Tony was friendly and informative and Frank came to check on us and loaded our toilets. In the past 3 years our experience in Aberdeen has been poor, with no help. Staff would ignore, walk away and not answer our Excuse me, Can you Help? These 4 people gave us hope we would not have to go to Tumwater. More cross training is important like Frank offered us today.

I just had new floors installed with Home Depot. I am so very happy with the results. I am really surprised how accurate the see it in your room pic on the app is! I had 2 bedrooms, hall and living/dining room done. Two guys did it all in one day. And they had to deal with a 100+yr old house with some uneven areas.

They have everything you'd need and most of all kind and helpful employees, Joe helped me so much in the wood department I'd really recommend this home Depot for your projects

Always pleased with this Home Depot the assistants are always willing to help Lewis the loader is awesome Shannon the cashier is very helpful

Some boards I bought were mislabeled and the result was a $60 overcharge! I am not amused! I find it difficult to reconcile my receipt with my purchases when standing in line holding up other people. I will take the time from now on to check every single item and verify the price and description of each;no matter how many others are in line. Like I said, my own fault for not checking the receipt very carefully.

My husband and I selected a Christmas tree that was not in stock. Dena was extremely friendly and helpful. She was able to order and put the tree on will call for us.

I use this store for the many projects involved in home improvement and maintenance.

I purchased some items awhile ago and just discovered that I would not be able to complete the project they were intended for. So, I gathered up the items and order data and took them in to the store to return them. It had been awhile since my purchase, and the employees did not have many choices to complete the transaction. One of them went to the phone and called for the manager, Dena, who was swift at assessing and completing an odd transaction. They all were pleasant and efficient. I appreciate the help I received and the employees staying positive.

The employees at the Pro Desk are PROS! Always helpful! Whether recommending a product or helping you save money!

There is never anyone around when you need help. When you purchase an item and it is faulty, they do not replace that item (it leaked!!!). I purchased a water heater that had a model number on the box and unit for a lesser quality item. Home Depot would not honor that unit! They could not discount that item to the price I paid for, and I bought it in good faith not knowing it was marked wrong! Not my fault, they did not have that unit, would not make sure that they would get it to me and I had to pay the difference and drive 45 miles away, one way, to pick up another one plus pay $200 more for a water heater I bought in good faith at this store!!! Horrendous Customer Service, actually that was no customer service. Well, wait, Frank was awesome, the rest were not!!

Recently, late in the evening, I discovered that my house was burglarized and I urgently needed to resecure my damaged garage door. I arrived at Aberdeen Home Depot at 9PM just as they were closing and locking the doors. I explained my situation and they kindly let me in. The Home Depot team happily helped me to quickly find the specific screws I needed to prevent further theft that night. You nailed it Aberdeen Home Depot (actually you helped me to screw it in this case). Thank you for your outstanding customer service that went above and beyond.

Went for 1 inch PVC, none on the shelf although the web page stated that 360 were available. The first employee went to look for them and never returned. The second employee said that they were out back and customers were not allowed there. It was too far to walk around the building to get any, and the second employee went on lunch break. After driving from Ocean shores to purchase an item that had a quantity of 360 then returning empty handed, this was not a pleasant experience.

Always have what I want with great service.

Lizz A was very helpful. She was the first person to ask if I needed help after being in the store for 20 minutes. She made sure to answer all my questions. She has a lot of knowledge about indoor plants. She was very friendly and was very patience. I’m very thankful for her help.

We love going into the Aberdeen location their customer service is also so great