#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(972)396-3910
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
909 W Mcdermott Dr
Allen, TX 75013
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Customer Store Reviews

  • 4.7 out of 475 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (475)
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Showing 1-30 of 475 reviews
GREAT EMPLOYEES!
I BOUGHT A REFRIGERATOR FROM THIS STORE AND EMPLOYEE DENNIS DAUGHERTY WAS FANTASTIC!
by
    • Recommended
    Great cashiers
    Kinberleigh was extremely nice and helpful
    by
      • Recommended
      Great product placement
      I went to get yard waste recycling bags. They were easy to find, get, and pay for, and the price was reasonable.
      by
        Great customer service
        Purchased blinds today and I just had a wonderful experience walking through the process with Valerie. I recommend talking to her. Great service overall!
        by
          • Recommended
          Buying a new washing machine!
          Products were highly recommended by sales staff---appliance dept.
          by
            • Recommended
            Gross
            There were only two working soap dispensers in the mens room. There were several broken ones. The two working ones were completely empty. That means that every single male employee in this store is walking around with unwashed hands. Seems to me this should be a Health Department violation or something.
            by
              Good effort keeping it stocked
              Your staff at this store is the best. As long as you can keep good people you will keep me as a customer
              by
                • Recommended
                No Customer Service
                Hope you never need a board cut in half…. They refused to cut a 2x6x12 in half claiming they only will use the power saws for plywood. Watched as I had to use a handsaw to cut it myself. Suggest you shop elsewhere.
                by
                  Great customer service
                  Thank you Ms. Shannon for your help!
                  by
                    What a great experience
                    Had a great experience today at Home Depot, Angela over the door department helped us so much. Thanks for making this purchase so easy,. She was so polite and nice. Also cashier Shirley was awesome, nice, and polite. Thanks for making this experience great
                    by
                      • Recommended
                      Finish materials
                      The store is stocked with a good supply of hardwood and finish supplies.
                      by
                        • Recommended
                        Good location
                        This HD location has good customer service.
                        by
                          • Recommended
                          Wouldn't refund a defective product
                          I bought a Rheem water heater that was damaged in the box. Returned it the same day with the receipt and they did not any more of the same exact product. I wanted to get refund or store credit to purchase another Rheem water heater they did have, however, they refused to issue a refund. I had to load up my defective water heater and take it to another store that had the same one in stock for an even exchange.
                          by
                            Best store
                            I liked buy materials from that store
                            by
                              • Recommended
                              Best Home Depot in McKinney/Allen
                              Store was full of shoppers on Sat afternoon, but we had friendly employees who asked if they could help us find anything. Shout out to Bryan in Paint. He went out of his way to help us find the products we needed in paint.
                              by
                                • Recommended
                                A very friendly store!
                                The staff is outstanding, kind, and knowledgeable. Also, very dog friendly!!!
                                by
                                  Home Depot
                                  Ask for Rufus...brilliant and caring and makes you feel valued for whatever you need from there
                                  by
                                    • Recommended
                                    Military discount
                                    Thank you for the military discount. It’s nice to be appreciated for my service to our great country.
                                    by
                                      • Recommended
                                      Friendly & Helpful Employees
                                      Every time I visit this location, there is an outstanding employee.
                                      by
                                        The Perfect Shopping Experience
                                        All of the staff were extremely friendly! There were plenty of employees working, so there was always someone available to answer questions, regardless of which department we were in. A gentleman in the garden department offered to help us before we even asked because he could tell we did not know exactly what we were doing. Then he gave us fantastic recommendations for our trimmer attachments. Our cashier, Edna, was so helpful, kind, and sweet! Everyone went above and beyond!
                                        by
                                          • Recommended
                                          Customer service
                                          I opened a Home Depot credit card a few weeks ago and 1 of the old lady manager treated me so bad. She try to teaching and judge me because I have my ID picture in my phone. She even lecture me what is ID mean. She is so old timer and never understand technology things these days. I am not her daughter or friend but she yelled at me like I'm her daughter. Don't want to see that lady anymore. Haha
                                          by
                                            Edna The Purple Cow
                                            Edna (cashier) is your store’s Purple Cow. She makes your store stand out in the herd. She puts a capital “S” in service. Rock on Edna!!
                                            by
                                              • Recommended
                                              Great service and a huge selection of products
                                              I'm really glad this is the closest store to my house. Everyone there is very kind, knowledgeable, and professional.
                                              by
                                                Shirley at check out is amazing!!’
                                                We always have a great experience here, but Shirley the cashier at the contractors department is such a wonderful person! Not only does she make sure our visit was phenomenal, but she actually cares about how your day is going. She is the reason we shop at this location.
                                                by
                                                  • Recommended
                                                  Awesome Store
                                                  go see the pro desk!
                                                  by
                                                    VERY HELPFUL EMPLOYEES
                                                    I BOUGHT SAWHORSES. BUT NOT THE ONES THAT I CAME TO BUY. THE EMPLOYEES WENT TO GREAT EFFORT TO LOCATE THE ITEM THAT I WANTED BUT IT WAS NOT TO BE FOUND EVENT THOUGH THEIR COMPUTER SHOWED 16 IN STOCK. THE STORE NEEDS BETTER ORGANIZATION BUT THE EMPLOYEES MADE THE DAY. THE ARE HELPFUL AND CUSTOMER FRIENDLY.
                                                    by
                                                      • Recommended
                                                      The staff are so helpful
                                                      Jackie and Art helped me with a (to me) complex problem. Tons of patience and a smile go a long way. (*** your survey process is way too complex though***)
                                                      by
                                                        • Recommended
                                                        Great customer service
                                                        ROCKY was extremely helpful with everything I needed.
                                                        by
                                                          • Recommended
                                                          Outstanding Employee
                                                          Bought garden supplies and had a wonderful experience with a young female cashier. So helpful and kind to me and my Veteran husband
                                                          by
                                                            • Recommended
                                                            Good service, long lasting
                                                            Quality part long lasting
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 475 reviews

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