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Filter Reviews By:Rating, Profile, Gender, Age (475)
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Showing 1-30 of 475 reviews
Jan 12, 2022
OPTIONS
Homedepot provides more options than any other store. The prices are always competitive and after sales and return policies are excellent.
The overall store experience is great as one gets to learn so many new product options which are quite interesting.
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Recommended
Jan 6, 2022
Great customer service!!!
I bought some cabinets and put them on will call. Somehow one sku changed to a newer sku . That changed the price as well . I noticed as I was walking back and stopped by the service desk and asked Bonnie to help me with the order. She checked the on hands and verified it . Discounted the the cabinet and got someone to pull them at that time so I didnt loose them
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Recommended
Jan 5, 2022
Awesome customer service!!!
I had to returned a product. She took care of me right away. I didn't get her name. She's celebrating her birthday earlier (01/04/2022).
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Recommended
Dec 12, 2021
Friendly helpful staff
Have been shopping at this store for a long time. Always has helpful, friendly staff.
by
Dec 6, 2021
Great service
My Freezer died and I need one right away, I left my house and had the freezer in my truck and in my house in 30 minutes....great job HD
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Recommended
Nov 22, 2021
Thank you, Tanner!
Tanner from the Paint department helped us to select materials and tools for our project (refreshing our kitchen cabinets). Tanner is a very professional and nice person.
by
Sep 25, 2021
Hit a diss
i enjoy all of it. makes meaningful impressions.
by
Jul 29, 2021
Horrible customer service. Delivered a damaged air compressor. Had a dime size ding with rust sta...
Horrible customer service. Delivered a damaged air compressor. Had a dime size ding with rust starting. Wanted me to take another day off work to come back and pick it up. No replacement, just refund. They offered a whopping $50 to keep it. I wanted a refund but I had to take a day off to wait for them to come back… They had left my house less than 30 minutes prior! I paid $100 for threshold delivery. I have an artificial hip and ruptured disks in my back. They told me I could set the behemoth out in my driveway and they would pick up the next day. I paid for delivery for a reason. I didn’t want to hurt myself!!!! Anyhow, I felt like I had no option but to take the $50 and keep the thing. I hope the tank is safe and the damage doesn’t hurt it’s longevity. Did I mention there was no paperwork or owners manual? I got about a 6% discount on a beat up, incomplete air compressor package. It was supposed to be new and in pristine condition. My old compressor looked better than this one! Thanks for the pathetic customer service and disregard for customer safety. I’m done with Home Depot after this. I will never give them another penny of my money. Way to push away your customers!
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Verified Purchase
Jul 17, 2021
Bonnie and Sam were phenomenal at customer service.
Bonnie and Sam were phenomenal at customer service.
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Verified Purchase
Jul 16, 2021
THE EMPLOYEES ARE GREAT HERE, AND SO HELPFUL. BONNIE WAS EXCEPTIONAL WHEN IT CAME TO HELPING US ...
THE EMPLOYEES ARE GREAT HERE, AND SO HELPFUL. BONNIE WAS EXCEPTIONAL WHEN IT CAME TO HELPING US RETURN 10 BAGS OF HEAVY CONCRETE MIX. SHE WENT OUT OF HER WAY TO MAKE OUR EXPERIENCE POSITIVE. THE GARDEN CENTER NEEDS TO KEEP PLANTS WATERED MORE, SO MANY ARE DYING IN OUR TEXAS HEAT.
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Verified Purchase
Recommended
Jul 16, 2021
When my wife and I got to the store, a person welcomed us with a "Hello welcome to home depot" (w...
When my wife and I got to the store, a person welcomed us with a "Hello welcome to home depot" (we didn't have that in our previous store) the Sales person (SHL3CPQ) did an outstanding job, it was after ours and he didn't rush to finish the process of the purchase, the delivery crew were so professional and gave me recommendations that were so useful. GREAT SERVICE Home Depot!!.
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Verified Purchase
Recommended
Jul 9, 2021
The Allen store has some of the best and most helpful employees I have found at a Home Depot. Sam...
The Allen store has some of the best and most helpful employees I have found at a Home Depot.
Sam in customer service is great! He made me want to keep shopping here.
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Verified Purchase
Recommended
Jun 29, 2021
The staff at this location are friendly and helpful. I saw an item online that showed there were ...
The staff at this location are friendly and helpful. I saw an item online that showed there were 6 left at the Allen location. When I arrived there I could not find the exact item I wanted (did not see the color I needed) so I quickly found an associate who then guided me to the right person to help me. He looked up the info I presented on my phone and confirmed that the item should be in the store. He got a ladder/steps, began checking the stock on the shelves high above, and found the item I needed. Great customer service is rare so this experience really made me feel welcomed and appreciated as a customer. I will return to shop at this location even though it's not the closest one to my home.
by
Verified Purchase
Recommended
Jun 23, 2021
Managers and employees are great at this store. There is always an associate to help me find wha...
Managers and employees are great at this store. There is always an associate to help me find what i am looking for or what I need for the project. Managers go above and beyond to solve any problems that we might have. We were in the middle of a remodel of our home and during the freeze we lost all of our recently purchased paint, they replaced all of our paint at no cost to us.
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Verified Purchase
Recommended
May 29, 2021
Today I went into to Home Depot with an emergency. I needed a bed for my visiting mother, and I ...
Today I went into to Home Depot with an emergency. I needed a bed for my visiting mother, and I had bought one from IKEA - but they didn't have the wooden slats you need to support the mattress - and I needed this bed TODAY.
At Home Depot, I met Wayne, explained my emergency. Wayne, with great patience and expertise, helped me find a strong pine plywood, and then he proceeded to cut it into appropriate sizes for the bed to make our own slats.
Wayne really saved the day, and now my Mom doesn't have to sleep on the floor! ;-)
Every time I go to this store, which is my neighborhood Home Depot, the whole staff is friendly and awesome. Today though, Wayne went above and beyond the normal awesome.
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Verified Purchase
Recommended
May 18, 2021
I had very good experiences with the sales cashiers in this store unlike the other two locations ...
I had very good experiences with the sales cashiers in this store unlike the other two locations I visited prior.
by
Verified Purchase
Recommended
May 6, 2021
Bonnie at customer service was great with not just us adults but my son!! Loved her
Bonnie at customer service was great with not just us adults but my son!! Loved her
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Verified Purchase
Recommended
Mar 25, 2021
Everyone at the ALLEN HOMEDEPOT store was very prompt, professioanl and courteos!!! Overall ratin...
Everyone at the ALLEN HOMEDEPOT store was very prompt, professioanl and courteos!!! Overall rating was EXCELLENT. The products that I was lokking for were easy. Assistance was what I needed. Store was clean. All the assocaitiendly and were friendly and helpful.
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Verified Purchase
Recommended
Mar 23, 2021
I have always received great service. Employees are friendly, helpful and listen to issues to get...
I have always received great service. Employees are friendly, helpful and listen to issues to get you the right products to fix issues.
by
Verified Purchase
Recommended
Mar 22, 2021
Home Depot has just about everything you need and is my 'go-to' store for any project I am workin...
Home Depot has just about everything you need and is my 'go-to' store for any project I am working on. The employees are always ready to assist and make recommendations -- a big plus for customers and for Home Depot's excellent reputation.
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Verified Purchase
Recommended
Mar 14, 2021
The staff is always friendly and store is always clean and you have great prices and an awesome s...
The staff is always friendly and store is always clean and you have great prices and an awesome selection.
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Verified Purchase
Recommended
Feb 13, 2021
never had a problem with this store and the employees.
never had a problem with this store and the employees.
by
Verified Purchase
Recommended
Feb 7, 2021
good store, fairly stocked good.
good store, fairly stocked good.
by
Verified Purchase
Recommended
Jan 29, 2021
Excellent customer service and friendly employees, this is my favorite store!
Excellent customer service and friendly employees, this is my favorite store!
by
Verified Purchase
Recommended
Jan 5, 2021
Great staff. So helpful and grateful for the way they handled the restrictions.
Great staff. So helpful and grateful for the way they handled the restrictions.
by
Verified Purchase
Recommended
Dec 13, 2020
Connie & Reed went over and beyond to help us with our order. They were very friendly and made he...
Connie & Reed went over and beyond to help us with our order. They were very friendly and made helping us a priority, we will go to this location more often and make this our first location to stop.
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Verified Purchase
Recommended
Dec 9, 2020
Im very happy with the Customer Service located at front desk. BONNIE - She will make any custome...
Im very happy with the Customer Service located at front desk. BONNIE - She will make any customer happy when we go with any purchase issues or refunds. She understands the problem so well and handle it very polite.
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Verified Purchase
Recommended
Dec 4, 2020
I needed a mini-blind wand and checked inventory online. Two different models were listed as bein...
I needed a mini-blind wand and checked inventory online. Two different models were listed as being in stock. When I got to the store, only one model was on the shelf and it wasn't the one I needed. I caught Steven M in an aisle to ask for help. He called someone who works in that department to help me. After a few minutes, Steven M came by again to see if anyone had come. They had not. At this point he got a ladder to see if the item I needed was in back stock above the retail shelves. After a little investigating he found what I was looking for. Steven M was kind and very clearly service-oriented. This store should be very happy to have him as a team member.
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Verified Purchase
Nov 21, 2020
Great customer service ! Bonnie was so kind at this location. Super profession and helpful
Great customer service ! Bonnie was so kind at this location. Super profession and helpful
by
Verified Purchase
Recommended
Nov 5, 2020
Bonnie at the customer service desk was awesome and made everything much easier and faster than I...
Bonnie at the customer service desk was awesome and made everything much easier and faster than I expected.