#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(315)255-4402
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1634 Clark Street Rd
Auburn, NY 13021
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Customer Store Reviews

  • 4.7 out of 325 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (325)
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Showing 1-30 of 325 reviews
Great Customer Service
I went in to purchase a specific item. I was met with a friendly clerk who lead me to the exact product in minutes
by
    • Recommended
    Great sales associates
    I’ve had two separate interactions with two different sales associates in the appliance department. Both great experiences!
    by
      Great staff
      They answered the phone made sure the item I wanted was available Everyone was very nice and helpful when I went to store in and out with my fridge in 15 minutes Nice!
      by
        • Recommended
        Great flooring help
        Marnie in flooring is beyond sweet, and always helps us with our purchases (flooring install, and appliances in the past)
        by
          • Recommended
          Excellent help in tools
          Joe in tools was very knowledgeable and knew his inventory. This is not the first time he has helped me. Because of Joe's help I wound up buying a better tool than I anticipated
          by
            • Recommended
            wahing machine
            the best customer sales and highly would shop there again and so should you
            by
              • Recommended
              Staff is wonderful
              Had a very pleasant experience with all the employees I interacted with. Cashier Mary is a charm.
              by
                • Recommended
                Great service
                This store has the best staff! They are all friendly and helpful. Every one, every time.
                by
                  • Recommended
                  I want to say a big thank you to Marnie and Tracy in appliances, and the manager Arron who went a...
                  I want to say a big thank you to Marnie and Tracy in appliances, and the manager Arron who went above and beyond helping me with a fridge delivery issue and made it right. I will definitely be back to this location and highly recommend them! I am pregnant with a toddler at home and I really appreciate being treated so kindly.
                  by
                  • Verified Purchase
                  • Recommended
                  For any remodeling project, this store is extremely helpful. Great employees.
                  For any remodeling project, this store is extremely helpful. Great employees.
                  by
                  • Verified Purchase
                  • Recommended
                  Mighty helpful people. They certainly point out solutions to my needs.
                  Mighty helpful people. They certainly point out solutions to my needs.
                  by
                  • Verified Purchase
                  • Recommended
                  This store is exceptional in customer service. Questions are answered fully and often individuals...
                  This store is exceptional in customer service. Questions are answered fully and often individuals will accompany shoppers to make sure items are located quickly. The staff is upbeat, friendly, and very professional. If an associate is unsure about something, they will quickly find a more knowledgeable supervisor and return with them. Individuals greet everyone upon arrival and make each shopper feel they are valued. Restrooms are spotless and the store is organized and very clean.
                  by
                  • Verified Purchase
                  • Recommended
                  Cherie in Appliances is an asset to your store. She assisted us in selecting a refrigerator that ...
                  Cherie in Appliances is an asset to your store. She assisted us in selecting a refrigerator that was the right size and color. She was very helpful. Store was clean.
                  by
                  • Verified Purchase
                  • Recommended
                  A couple of years ago I was a Lowe’s forever customer. But our Home Depot has really upped the tr...
                  A couple of years ago I was a Lowe’s forever customer. But our Home Depot has really upped the training, skills and customer support for all of their employees!
                  by
                  • Verified Purchase
                  • Recommended
                  Great, helpful employees. All the associates seem to enjoy working there.
                  Great, helpful employees. All the associates seem to enjoy working there.
                  by
                  • Verified Purchase
                  • Recommended
                  Store worker help me load my order as I had a injury . A very help full person.
                  Store worker help me load my order as I had a injury . A very help full person.
                  by
                  • Verified Purchase
                  • Recommended
                  Very great well kept store and material.
                  Very great well kept store and material.
                  by
                  • Verified Purchase
                  • Recommended
                  great place nice people
                  great place nice people
                  by
                  • Verified Purchase
                  • Recommended
                  Employees made an excellent effort to find me what I came to purchase, all employees were polite...
                  Employees made an excellent effort to find me what I came to purchase, all employees were polite courteous and expedient in their work
                  by
                  • Verified Purchase
                  • Recommended
                  Excellent service everyone was so helpful. Everytime I shop there everything that I am looking fo...
                  Excellent service everyone was so helpful. Everytime I shop there everything that I am looking for is in stock. Very pleased with the service.
                  by
                  • Verified Purchase
                  • Recommended
                  A lot of staff wandering around but no one approached us to help us. Had to call the store number...
                  A lot of staff wandering around but no one approached us to help us. Had to call the store number to get help with a tub and tub surround but no one stayed to help us load it or load it in our truck. Another customer came and helped us.
                  by
                  • Verified Purchase
                  • Recommended
                  Great workers, great stock for what ever I need and good prices, People are very friendly and he...
                  Great workers, great stock for what ever I need and good prices, People are very friendly and helpful.
                  by
                  • Verified Purchase
                  • Recommended
                  We traveled to uburn because the Ithaca store did not have our items in stock. The employee who ...
                  We traveled to uburn because the Ithaca store did not have our items in stock. The employee who worked with us was very pleasent, patient and knowledgeable. We will probably return to the Auburn store before Ithaca!
                  by
                  • Verified Purchase
                  • Recommended
                  A cashier named Kimberly in the auburn store, was extremely rude to my grandmother, she yelled a...
                  A cashier named Kimberly in the auburn store, was extremely rude to my grandmother, she yelled at her multiple times and was very rude.
                  by
                  • Verified Purchase
                  Everyone was very helpful and friendly. I have to use a motorized cart @ this time and everyone w...
                  Everyone was very helpful and friendly. I have to use a motorized cart @ this time and everyone was very accommodating.
                  by
                  • Verified Purchase
                  • Recommended
                  Everyone was so helpful, I didn't need to look for anyone to help me. I purchased a lawnmower for...
                  Everyone was so helpful, I didn't need to look for anyone to help me. I purchased a lawnmower for my husband's birthday, the young lady waiting on me even put it together. I had researched it on line & yes it was in stock. Thank-you to everyone.
                  by
                  • Verified Purchase
                  • Recommended
                  The Store is well laid out, easy to move product in or out. Friendly and knowledgeable staff
                  The Store is well laid out, easy to move product in or out. Friendly and knowledgeable staff
                  by
                  • Verified Purchase
                  • Recommended
                  They were very clean and the employees were very helpful especially Mary
                  They were very clean and the employees were very helpful especially Mary
                  by
                  • Verified Purchase
                  • Recommended
                  EXTREMELY Helpful staff in Flooring and Customer Service... My new favorite Home Improvement Store!
                  EXTREMELY Helpful staff in Flooring and Customer Service... My new favorite Home Improvement Store!
                  by
                  • Verified Purchase
                  • Recommended
                  I don't know what is going on with the wood selection in all the stores. When you have to go thr...
                  I don't know what is going on with the wood selection in all the stores. When you have to go through a whole pile of " select pine" to find a board or two. That is not warped, twisted, knotty, dinged, or damaged. for the price you are asking , it is pretty sad.
                  by
                  • Verified Purchase
                  • Recommended
                  Showing 1-30 of 325 reviews

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