Reviews for Balch Springs #555

The store is exceptional in cleanness, friendly and patient employees, are knowledgeable about their assigned area, aware of the location of products, and willing to help a customer who does not know a lot about the project they are attempting to achieve.

A great place to shop for hardware, materials, etc. All friendly and helpful people work here.

The store is close by and has all I need to making repairs in my home.

Customer service is very helpful.

Overall a very efficient store

The store was clean and I could find assistance to work with me

Undergoing a semi home improvement We were please to shop at this Home Depot. The store was clean I found the section of all the products which were needed. Employees asked if I needed any help, if not their department they locate the employee for me. I utilize the self check out and was really appreciative of the help for some items. I truly recommend Home Depot in Balch Springs for any of your needs. They really have good prices and wide selections of choices.

Associates will walk right past you and not offer help. If they see you looking at the inventory on top shelf, they obviously know what your looking for is not on the shelf easily accessible, but yet, they do a 180 and leave. If I grabbed a ladder and helped myself, they would have freaked....but if they had better customer service, then I wouldn't have even thought about it

I liked everything about this store. It was convenient, friendly, and cost effective.

Do not return a Penske truck from this store. It’s too busy there is little to no parking for those large size trucks. The employee made me wait about 20 minutes while he drove up and down the isles of the parking lot looking for a parking spot. This is unacceptable. Not to mention he had not completed my inspection. What if he would have hit something then would I be held liable? There needs to be a procedure in place that does not include the customer having to suffer because this location lacks parking for these large size trucks. And the manager in rentals had very little regard for my issue he didn’t even try to figure out what was going on. Just told me the agent had to complete the inspection. Understandable but he did not take into account how long I had been waiting so he refused to help me. I had him get his manager.I am a patient person and understandable but this needs to be addressed.

Store was organized and the employees were friendly and available to assist!

Visited the Balch Springs Home Depot store today and was extremely please with the service that Bobby from the plumbing department gave us. He was very tentative and extremely knowledgeable as he assisted my grandson and I on a project that we were working on. Its extremely rare to find someone in any store that is willing to help AND make sure that we understand how to use whatever we are purchasing. Even my grandson who is 7 years old made the comment, "Grampa that was a nice guy who wants to help us". What a novel idea to have an employee that truly cares about his customers. Kudos to whomever hired Bobby and whomever trained him.

Friendly people n plenty of product in the shelves

Good location

Great job guys & gals at Home Depot!!!

Great selection of Perennial Plants for this hot Texas Weather.

This store is more stocked than any other home depot nearby and their associates are very friendly.

I like this place. Very Nice. I find what e need there.

This store is always busy and i realize why. Customer service is great! The store was well organized, and it had everything i needed. I will definitely be returning!!!!

I love my Balch Springs Home Depot. It’s close to home and the workers are wonderful. Thank you Home Depot in Balch Springs. I can find things easily and the employees are very helpful.

I was able to find everything I needed with ease. Jorge gave us a great experience on a busy holiday weekend. He went above and beyond like all of the other employees o have come in contact with.

The employee's at the Balch Spring Home Depo, really take good care of the customers, I been going to this Home Depot since 1996 and I really appreciate the Staff, Thank Balch Spring Home Depo Staff. The store was clean, the young man took us to mthe Isle 7 where we could find what we needed.

This store is so full that you can barely walk through the place, good luck finding anyone that knows where whatever you are looking for, if YOU can find what you are looking for, you can check yourself out!!!!!!!!!!!!

I love my Home Depot. It's slightly smaller than other stores, so it's a little more personal. All the associates are friendly and seek me out to see if I need assistance. I love it

Best store around !

I have no problem with the town east store but it further from my house and after back 3 surgeries I dont like having to ask my 77 yr old father to take his 47 yr old daughter to get plants to design my yard. My yard was coming out fine but these last three times have been terrible. Town east is just just too far. Town east is 15 miles and elm is 4 miles but service has gone down the hill.

Hand Wonderful help from Randal in the Garden Center. Loaded over 50 bags of soil, mulch and rocks, pavers and flowers. Great selection & help at this location. I will be back.

Bede Nwosu made my visit great he went out of his way and provided excellent customer service. I do recommend to go with him for any help I am completely satisfied with my purchase and visit.

The cashier that waited on me was one of the most friendly I have encountered in a long time Looking at the receipt, Her name is Cynthia.

Jaclyn from paint and Leslie from service desk where really helpful while I was in the store. Thank you girls for helping me out!