Reviews for Baytown #6507

our order was not pulled we have been there for 2hr 1/2 to get our order

Ordered a $3000 mower online and was told it was ready to pick up. Arrived at the store and they could not find key. Waited for 30 minutes . Finally handed a dirty key. Then told we would have to wait for manual. 30 minutes later we were handed a half printed manual and told sorry they couldnt get it to print. Over an hour from start to finish! 3000 dollars to get a dirty key and a half printed manual. Extremely disappointing!!!!!

Have been in the same store for 12 years or more and have great service and many products that no other home store would have or I could never find but home depot you have everything you need.

I love this store. I purchased a lot of things from this store and have always enjoyed spending my money here. I was flooded in 2017 used this store for everything I had to purchase. Then was un lucky and flooded again in 2019. So here we go again. This is the only store I’ll go too. Thank you for letting us write this review.

That's my favorite store. I love shopping there. Service is really good.

ask for Soila. she was amazing!!

Great people and a very clean store.

Update to my “unhappyshopper” review. Within a few days I was contacted by the store manager. He went above and beyond to replace the item I needed for my husband’s Christmas present!

Every interaction i have had at this store has always resulted in a positive experience. That doesn't mean that i have not had instances where i could not find things on my own. When that happened i contacted an employee in that department and have always received courteous prompt help. When something i was looking for was not available or assistance i needed could not be rendered it has always been handled with courteous professionalism. The store isles are usually well kept and not cluttered. The floors and isles were clean. I have always had positive interaction with associates at The Baytown store.

I attempted to purchase a Makita cordless circular saw for my husband for Christmas. They only had 2 in stock, both looked like someone had taken a saw to the box. I ordered one online to be picked up at the store and it came in without about 2 rolls of packing tape holding it together from all the damage. Please remove damaged items from your inventory.

Great location, easy in, easy out. Good stock, great service.

Great Store , and Nichole was great help

Friendly, clean

Great customer service. Simple to locate assistance in any department. Has improved dramatically. Thank you

Gary and Samantha were such a pleasure to talk to. They were extremely helpful and got me exactly what I needed quickly. Thank you both so much!

love this store, usually find what I am looking for and employees are very polite and helpful

Employees are excellent and the store is all clean and easy to find things!!!!

Why must every store have self checkout? I will try to avoid any self check at every chance I get. No cashiers, no customer interaction, no support from me.

Soila took extra time to assist us in placing an online order after another employee was having trouble. Computers were slow and she patiently worked through it to complete order.

The staff over so friendly and good service customer

The store was neat and the associates very helpful.

This is store is always clean and well stocked, employees are always willing to go the extra mile to assist you.

Great store very friendly, full of helpful employees ready to help.

Great store. Much better than LOWE'S

Very clean and organized and friendly customer service

After loading up 5 bags of concrete mix from pallets near the entrance I was pushing the cart inside to pay when a tall black fellow with long dreads asked me if I was returning the concrete---and I said no I'm fixing to purchase and he starts giving me a rash about why I got them from outside instead of from the inside...went on grumbling about the concrete on the outside is for drive up loading. As I waited in line I kept thinking who in the heck would care where I got the mix from? Why would it matter to anyone? the pallets by the door was closer and easier for me to load and less effort than going inside and loading,so who the heck would even care about something so small that you would make an issue out of it. How about greeting me with "good morning-may I help you"? no,I've never been helped loading one thing by Home Depot employees and all you can ask me is about where I get the products? This is what you want to see first thing entering the store?

This was a case of one employee not doing his job correctly but another employee compensating for that mistake in such a manner as to keep my business. I received both a text and an email at 5:30 in the morning to let me know my internet order for pickup in store was ready. I left for work early so I could get my order and not have to do it after work. When I arrived, my order was nowhere to be found. So, I went 10 hours later, after I got off work, to attempt again. It still was not ready. At this point, a man named Jim worked diligently to find my order but was unsuccessful. Soila in customer service fielded this issue very professionally, and I could tell she was genuinely concerned about my loss of precious time. Without my even asking, she gave me a nice discount "for all of my trouble." When I went in for the 3rd time, the next day, she had the order ready and waiting. In fact, before I arrived, she was in the process of calling me to let me know the status.

Please have more than one employee working the paint department. I waited for 30 minutes just to get a paint sample.

I wish Home Depot would consider less self check out and have more cashiers. Unless they want to give me a discount for checking my purchases.

Very friendly employees. Always ready to help out. Would recommend this store.