Reviews for Broomfield #1524

Have to give kudos to a great employee... HD is lucky to have Colton on the team. Friendly, attentive, and helpful.

Simple easy returns without questioning are appreciated.

Garden Dept was great! Flowers were beautiful and healthy! Easy to find what I was looking for!

My adult son and I managed to buy a washer/dryer from a helpful young woman. The delivery/install was abysmal despite a significant cost. Very bad taste in our Mouths.

Great store with many long term employees. Great manager too, the employees really like her.

I bought one osha standard Bluetooth headphone. It's not perfectly fit to me. So returned on next day. It's easy to return.

Wanted to complete a simple task on a weekend, but had to return to the store due to poor staffing practices by management. Service at this store is going downhill lately.

We were desperate to find a generator, space heaters, extension cords, etc. when it looked like the deep cold would bust all the pipes in our house. The team at this store worked so hard to help us get everything we needed and they were wildly patient. I've never received such amazing customer service. In particular, Cam was a rockstar. Thanks!!!

I drive a few miles further to go to Broomfield, but it is worth the drive. The aisles seem a little wider, the lighting brighter, and the employees more helpful. I have never pulled out a tape measure to verify, or a lamp meter for light, but the store sure seems brighter. Both stores face the South.

My recent experience with Bridget was disappointing. I came in to return product and never felt so disrespected in a retail store. I came in to make a return, had a weird experience where I could only get store credit even though I had the Home Depot card and even after swiped it to get the return. Regardless I was fine with it because I had to go buy more items while I was there. The experience I got next was unprofessional. She had to scan my ID; (which I never had to do before), and then she had to scan it again for a separate return I had, even though I had the card. When she scanned it the second time the return wouldn’t process. She then asked a question, “do you have to use your ID often to make your returns” to which I responded politely, “no”. She then proceeds to say well, “you must because it won’t let me process the return with your ID, and that only happens when you use your ID often.” To which I then responded, (knowing what she inferring to), “that I’ve never had to use my ID before.” The fact that the conversation wasn’t over at my response of “no” was unnecessary. The part I that blew my mind was what happened next. As she received help from another seasoned associate, she then made a disparaging comment that employee in a soft voice, “he is being very adamant that he’s never had to use his ID before.” It took everything I had not to make a comment to her again. I was shocked that she was opening making comments about a customer in front of that customer. I am just really frustrated with the whole process, and can’t believe that the exchanged took place. And once again I love this store, and everyone has always been so helpful. Just was very disappointed and even more so because I go out of my way to make sure I provide respect those individuals that I would like to receive.

purchased the product because a friend had one and it was awesome

Judi thank you for being so very kind and helpful!

Judi the cashier was very pleasant and everyone in the store was so eager to help.

Store is generally helpful and ran smoothly. However for online pickup for curbside service you cant call ahead to pro desk or customer service and have them get your order ready ahead of time. It recently took an hour to get drywall i ordered up to the front with forklift even though i was texted the order was ready and called ahead to confirm. I sat at customer service with only 1 person working the desk for 20 min for them to return. Then I was supposed to pic up near lumber at the pro desk and no one was working pro desk on a Saturday! To make matters worse it took them 45 min to get someone at lumber registers to call for a forklift to get order. THE ENTIRE REASON FOR PREOREDERIN ONLINE AND CALL AHEAD FOR CURBSIDE WAS TO GET THE ORDER IN A TIMELY FASHION WHILE I HAD A CREW WAITING TO UNLOAD AT MY HOME. I would've gotten it in same hr had I walked in the store not preordered 60 sheets for convenience online. Absolute catasprophe as far as customer service for an online order!!! cost me an hour of a crews time which i had to pay for and 9 sheets were broken of the 60 I ordered.

Just wanted to say that Adam was nice in Garden area

My favorite Home Depot, thanks to the staff who are friendly & helpful. Merch is the same in all the stores, am I right? so it’s the people in it who make the difference & how they clean/organize their departments. One thing to work on- the garden center checkout, it’s a choke point & backs up frequently. No where to line up for check out that is not blocking people shopping, line then splits & hard to know where the end is and who is next, outbound flow usually with full/unwieldy carts are dodging inbound customers, not to mention hoses for watering, the carts when full don’t roll over those easily, total cluster when you add in the growers trying to stock on certain days, yikes, this needs a new flow! My ideas- Perhaps a well marked one way in, with a turnstyle to stop outbound usage, carts readily avail next to that entrance. Four check outs with a clear place to line up, or add temporary check outs to the parking lot fenced area in high season. Or maybe mobile cashiers with handhelds scanning in line then order is ready once reaching cashier. Checking out full garden carts with multiple 4/6 packs etc is a tedious process. Open up the west wall, a lot of good space there, move all that dirt to the back wall or out into the parking lot section, use the display sheds for storage? Sod needs daily water & more shade. Clearly marked plant sections, big signs, grouped togethers- annuals, perennials & those two divided by sun plants/shade plants, then evergreens also noting the broadleaf evergreens, vegetables, herbs, trees, shrub All preplanted flowers pots/baskets together in their own section. A separate entrance for growers to stock & parking for their trucks, out of the way. And it would be super helpful, in high season, to have an info/welcome point, a hightop table under an umbrella with a staff member who can who can advise whats in stock, maybe a chalkboard advising when your next delivery arriving, I know getting plants fresh off the truck feels like a bonus. My two cents maybe that’s more like a quarters worth

Friendly outgoing staff helpfully knowledgeable great customer service and the store has stock you will find what you need.

The Broomfield store obviously trains their employees on focusing on the customer. I always have a positive experience. I get the help I need from knowledgeable employees. If they don't know the answer, they find someone who does.

Susan in appliances was incredible, so lucky to work with her!

Store was clean. The staff was friendly. It was a great all-around experience.

Typically always a positive shopping experience!

CUSTOMER SERVICE should NEVER PROMISE something, that they CAN NOT DELIVER ON! DECEITFUL PRACTICE is a POOR WAY to do BUSINESS! Maybe as a CUSTOMER...you might feel WELCOME in this and the WESTMINSTER, CO Store! DO NOT COUNT ON IT!

Susan McCabe is very knowledgeable and patience.

Store had product in stock but was unable to purchase and take it because they did not have access to the product (due to some assemblies they were doing in aisle that was blocking the product). Offered no solution but to "come back later" or "come back next week" to pick it up. I had already arranged for someone else to come pick up product with me and inconvenienced them enough. I was there to purchase and take that day. Disappointing as they have little regard for customers' time and the inconvenience it was for me.

I enjoy shopping at Home Depot, I’m just wondering if anyone really wins their sweepstakes

Every employee I asked for help was very polite and helpful to me to get what I needed--this included the greeter at the door, the lady at customer service, the young man I asked where to find a cart suitable to carry the screen door I purchased---he went and got the cart for me and loaded the screen door on the cart,the person who helped me check out at the self service checkout, and the man who fixed my door knob locks to fit my house key. AND it was easy to find employees to help me.

Excellent place to shop!

Judi was a pleasure to deal with. Great cashier.

It's a good clean store with Associates that take interest in helping you getting the job done.

This store had everything i needed, even some little weird things on my list. And two store employees were so very helpful.