Reviews for Casselberry #262

Go see Mr Jay he will give you all the necessary information you need and will make it super simple & easy.. what an awesome employee, thank you Mr Jay we really appreciate your time & help.

If you look up “excellente customer service” in the dictionary, you’ll find Jay Kohr’s photo next to it. He is amazing!!! He was attentive, charismatic, and helped us make an informed decision about our purchase. He went above and beyond and made us feel valued and cared for. The store is neat and organized and the employees are great, specially Jay!!! We’ll definitely be coming back because of the customer service received.

Bought a top line toilet we are very happy with, and Jimmy was just so helpful..

The days of customer service are not gone! Jay in Appliances was the best! Knowledgeable, friendly, and made it so easy to make my purchase.

I had to purchase a new gas stove, and Jay Kohr at the Casselberry Store was one of the most knowledgeable people I have run into. If you are in the market, please go see Jay at the Casselberry Home Depot Appliance department

LOVING THE CUSTORMER CARE - THE WORKERS ARE VERY HELPFUL IN ANSWERING QUESTION AND DIRECTING YOU TO THE RIGHT SPOT. I MIGHT ADD THEY TAKE YOU WHERE THE ITEM IN QUESTION IS. GREAT CARE TEAM - MUCH APPRECIATE THE HUMBLING EXPERIENCE RECEIVED. GOING BEYOND CUSTOMER SERVICE - SUPERB.

The store had a good selection. It can be confusing with all the choices. Having a knowledgeable sales rep, Jay Kohr, made it easy for us. We replaced a 23 year old washer and dryer. Obviously, a lot of new technology has evolved.

I just want to say that Brian W, Anders and Sandy in the garden department were very helpful on my last visit. It's not often you find such great customer service these days.

Customer Service excellent.

Purchasing paint here everything I needed was readily available

If they don’t have your product , they use their computer to find at another location and ship over to the their store for pickup at no charge. They go out of their way to satisfy your need.

Willy in the hardware section is thorough and knowledgeable. He will help you find exactly what you need. He went out of his way to help me piece together a makeshift tool and his expert assistance was above and beyond the call of duty.

We have been Home Depot customers for over 20 years. We love Home Depot and our new dishwasher!!

Excellent service from beginning to end, including delivery.

Willy is one heck of an employee! He greeted me right away and helped me make copies of my keys right away!!! He's very sweet and quick to help! I absolutely wouldn't mind seeing him again and getting more keys made! Very wonderful employee!

Ethan from flooring department is so helpful, professional and polite. HD need to employ more people like Ethan. - Lulu

We needed a new washing machine and once we found Jay, our problems were over. He has consistently thru the years (10-12) matched us with the proper appliance. A couple of years ago we needed a new fridge and went to see Jay. He gave us just what we needed and we could not be happier.

On March 29 at approximately 2:30 pm my wife and I were shopping The Home Depot in Casselberry, FL. As we were in the paint department looking at the shopping cart of oops! paints I noticed your employee Jeffery watching us and as he proceeded to leave the paint mixer area where we were and pass by us, I noticed he was not going to speak so I said, “Hi, how are you ?” only then did he respond with “Hello.” He proceeded down the aisle and greeted a Caucasian customer and asked if she needed any help. After we picked out an oops paint and decided we would like the color darker, I carried the can down the aisle and approached Jeffrey to ask him to darken the color. To which he responded in a very rude, loud and abrupt manner, “Absolutely not. The oops! paints can’t be altered.”Then he turned around. I said thanks and walked away. The whole time he spoke to me he had an irritated manner and did not make eye contact. As my wife witnessed the whole incident and was shocked, she went to seek out management. I wanted to address the manner in which he spoke, so I sought out Jeff once more and headed back down the aisle. As I approached him I said, “Excuse me Jeffrey, I did not appreciate you being rude and abrupt when you spoke to me regarding the paint.” To which he answered again in the same hostile attitude as before…”I was not rude or abrupt.” Basically doubling down on his previous stance. As we got Assistant Manager Matt involved he spoke to Jeffrey and apparently Jeffrey continued to refuse to deal with us or help us with the paint. So Matt himself had to assist us. For Matt (Assistant Manager) to be willing to alter the oops paint even though he even admittedly didn’t know what he was doing makes me think Jeffrey REFUSED to service us and that would be insubordination. Grounds for terminating. We’ve shopped Home Depot for years ! What has happened ? Home Depot was once synonymous with customer service, but has become just another hardware store. In this day and age customer service is a rarity. I hope management will check in on Jeffrey and see if he appreciates serving his customers (of all races). Jeffrey is not doing The Home Depot any favors by wearing that orange apron ! As a shareholder, I am repulsed and appalled with my current experience at The Home Depot. I hope Jeffrey’s ignorance and lack of professionalism is addressed. Shameful!! Chris

when you need to buy a laundry appliances don't think to much go with jay khor the best

Great attention to customer service!

I bought new windows and blinds in the past and have been very satisfied.

i was stumped with a plumbing issue i couldnt solve. John L showed up and helped me make it happen thanks john.

The employees not only here me when I walked in but also asked if they could help me and seemed genuinely happy to assist when I said yes

Happy and appreciative of the service provided by my local HomeDepot. I always gravitate to The Home Depot whenever possible. :(Bring back the hot dog vender lol. I don’t always get shot dog BUT the smells are what I miss. :)

I just bought a refrige and I can't wait to get it

We entered the store to price shop for appliances for our new home. While looking at the wide selection of models on the floor, we were approached by a sales person who introduced herself and offered to answer any questions. Susan was responsive, patient with appliance comparisons and knowledgeable about the products. We sat in comfortable chairs as she prepared the sales invoice. Great service and great prices! We were very happy with the experience!!

Jay in appliances (at Casselberry location) provides the best customer service ever! I've only filled out 2 customer service surveys in my life. Both were for him. He is officially our appliance guy!

Was approached and rushed by TWO employees like they were ganging up on me. Trying to get me out of the way -asking if I need help, me answering no, them replying yes you do. So they can block area to use forklift. I only needed a few more minutes to shop that isle. So much for customers first

Great service at this Home Depot location, knowledgeable staff !!

I hate going to the paint department because there is usually a long line and it is slow as molasses -- but not at the Casselberry Home Depot. Even if there are a lot of people being helped the staff is fast and efficient and helpful. Every employee I engaged with was friendly and helpful.