#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(757)548-7400
Tool & Truck Rental(757)548-7418
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1400 Tintern Ln
Chesapeake, VA 23320
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Customer Store Reviews

  • 4.7 out of 598 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (598)
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Showing 1-30 of 598 reviews
Awesome Cashier!
Cashier greeted us and worked us through the line quickly with a great attitude!
by
    • Recommended
    Alot of different stuff to pick from in the Christmas stuff
    Went there today to get cords and plugs to get my Christmas decorations all set up and I found a very nice gentleman named Jon schoener to help me find the different items I was looking for. Some of the extention cord were in a different area and he showed me where they all were so I could pick what I needed. Overall it was a very good shopping experience
    by
      • Recommended
      Crystal (store 4619),provided outstanding customer service!
      Crystal in flooring department deserves a raise and recognition. She was helping 3 sets of customers at the same time on a Sunday night right at closing time. She did it with complete composure, remaining calm, and being very kind to each customer. I am truly impressed with level of professionalism and ability to handle that amount of pressure with so much grace.
      by
        • Recommended
        Rude Cashier
        The Cashier Cynthia should not be on the front end. She is extremely rude and made our shopping experience not enjoyable
        by
          Great customer service
          The cashier was very helpful in explaining what they ask what to name a project when checking out with Xpro account. I didn't know the purpose of naming a project. I was also asked several times while walking around the store if I needed help finding anything and received several good mornings from employees!
          by
            • Recommended
            Great Store!!!
            I am so happy that I went to this store to get the products that I needed.
            by
              • Recommended
              There are a lot of great things at Home Depot and the people are very kind and respectful
              There are a lot of great things at Home Depot and the people are very kind and respectful
              by
              • Verified Purchase
              • Recommended
              I shop here often. However, this store should consider hiring more people...the service desk was ...
              I shop here often. However, this store should consider hiring more people...the service desk was low staffed and had only two associates with lots of customers...Destiny and Layla were very polite and extremely patient while working. Good people and sense of humor ... my time there was a bit long but it happens..Will shop again
              by
              • Verified Purchase
              • Recommended
              called in to order a riding lawn mower,employee was very polite and helped me out a lot. great se...
              called in to order a riding lawn mower,employee was very polite and helped me out a lot. great service!!!!!
              by
              • Verified Purchase
              • Recommended
              Keep doing a good job
              Keep doing a good job
              by
              • Verified Purchase
              • Recommended
              This store is severely hurting for employees. The assistant manager assisted me with the purchas...
              This store is severely hurting for employees. The assistant manager assisted me with the purchase of my new washer and dryer and I could not be more happy with this situation. He was very pleasant to do business with. THANK YOU!!!
              by
              • Verified Purchase
              • Recommended
              The store was clean. The store payed attention to covert 19 rules and regulations, and made my sh...
              The store was clean. The store payed attention to covert 19 rules and regulations, and made my shopping a great event.
              by
              • Verified Purchase
              • Recommended
              The store does not verify returned products are suitable for re-sale. Bought a toilet from here,...
              The store does not verify returned products are suitable for re-sale. Bought a toilet from here, it had previously been installed (was ring was already on the bottom) and once we bought parts to repair a toilet, opened the box and the product inside was used.
              by
              • Verified Purchase
              Overall my experience at Home Depot 4619 is usually great, enthusiastic and very helpful associat...
              Overall my experience at Home Depot 4619 is usually great, enthusiastic and very helpful associates. Today however, a garden cashier was exceptionally dismissive and rude. If I’m trying to provide you a job name for a purchase, it’s for a reason; I understand cashiers tend to sometimes skip this and I’ve always had a positive experience despite that; the cashier simply goes back and then enters the job name. Today was the first time the cashier said everything would need to be re-rung, which isn’t true. All that did, along with the purposely slowed rate of re-ringing everything only aggravated the line of customers behind me. These are the instances that overshadow the numerous “great job” and “outstanding service” that I would otherwise be commenting about. Today, I would NOT recommend checking out at the garden center. The cashier with the yellow and black Jordan’s is not pleasant. Please correct this!
              by
              • Verified Purchase
              1 found this review helpful
              The employees at this store aren’t friendly, nor do they seem interested in helping. We deal with...
              The employees at this store aren’t friendly, nor do they seem interested in helping. We deal with going here only because of its location.
              by
              • Verified Purchase
              1 found this review helpful
              I was able to find what I needed, plenty to choose from, friendly cashier and clean store.
              I was able to find what I needed, plenty to choose from, friendly cashier and clean store.
              by
              • Verified Purchase
              • Recommended
              The staff is really helpful and although they were busy they took the time to make sure to help u...
              The staff is really helpful and although they were busy they took the time to make sure to help us out.
              by
              • Verified Purchase
              • Recommended
              Clean and neat, very professional
              Clean and neat, very professional
              by
              • Verified Purchase
              • Recommended
              This store has friendly and courteous employees who enthusiastically help with my shopping experi...
              This store has friendly and courteous employees who enthusiastically help with my shopping experience. Product location is known and if necessary an employee will accompany me to help locate what I need.
              by
              • Verified Purchase
              • Recommended
              Thank to Stacey and Eric in lumber all there help
              Thank to Stacey and Eric in lumber all there help
              by
              • Verified Purchase
              • Recommended
              Products were easy to find and the employees were awesome.
              Products were easy to find and the employees were awesome.
              by
              • Verified Purchase
              • Recommended
              Clean, not too cluttered, very friendly and helpful staff
              Clean, not too cluttered, very friendly and helpful staff
              by
              • Verified Purchase
              • Recommended
              The employees in this Home Depot go above and beyond to make sure that their customers are well t...
              The employees in this Home Depot go above and beyond to make sure that their customers are well taken care of and know the true meaning of customer service!
              by
              • Verified Purchase
              • Recommended
              My sale cashier was Stacy very helpful and with smiling face.
              My sale cashier was Stacy very helpful and with smiling face.
              by
              • Verified Purchase
              • Recommended
              Organized and friendly staff
              Organized and friendly staff
              by
              • Verified Purchase
              • Recommended
              Thank you Tracy Chavez
              Thank you Tracy Chavez
              by
              • Verified Purchase
              • Recommended
              Theresa was a big help as always. Very friendly, helpful, and patient.
              Theresa was a big help as always. Very friendly, helpful, and patient.
              by
              • Verified Purchase
              • Recommended
              The store was clean. It was difficult to find trained associates in several departments. Once I...
              The store was clean. It was difficult to find trained associates in several departments. Once I found someone they had trouble finding help for me. I prefer to shop at another location but the products I needed were only available at this location.
              by
              • Verified Purchase
              the Chesapeake store has more inventory, It is well stocked
              the Chesapeake store has more inventory, It is well stocked
              by
              • Verified Purchase
              • Recommended
              Larry who works in the door department was very knowledgeable, helpful, and answered every single...
              Larry who works in the door department was very knowledgeable, helpful, and answered every single question we had. He was very thorough in explaining all the details about our purchase and installation of our French doors. He was sincerely excited for us and the beauty the doors would add to our home. He did a great job.
              by
              • Verified Purchase
              • Recommended
              Showing 1-30 of 598 reviews

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