Reviews for Concord, NH #3485

This store rarely experiences out-of-stock issues. The crew members are always willing to help and if they cannot, then they find someone who can. The layout of this store makes it easy to find the items you are searching for.

Employees are terrible. I stopped coming here two years ago because they messed up my appliance order and refused to help me. Came in today because Lowe’s was out of stock. My dog and I were again treated like garbage.

Friendly nice place,

Great store

Colleen was great! She went above and beyond to find the online item that was delivered to the store.

Store was neat and clean, employees were friendly.

This store has made great leaps and bounds in Customer Service in the last couple years, everyone has been very helpful and pleasant! I use to dread having to go there, but the attitude turn-around has been wonderful.

Great employees who care about the customer experience. Jon M. really goes the extra mile, even when extremely busy.

Always greeted by friendly staff ready to assist. The store is clean, orderly and always has the items Im looking for in stock and then some !

Trish was great. I found her near the returns counter. Great lady. Very nice and helpful.

Employee helped select a belt sander as a gift for my wife, who acquired a slab of tree she would like to finish as a table. Employee very helpful. One employee did not know if or where a product was located in the store, but took me to another employee who helped me find what I was looking for... good teamwork! And the cashier was especially friendly at checkout.

I moved to this area of the State about 5 years ago and immediately became acquainted with store #3485. I found myself going often to get materials for unexpected repairs on my new home. I found supplies for my outside landscaping and my inside remodeling. When I purchased new carpet for my basement, the selection was good and the sales person was able to show the differences in the products and the carpet installation was quick and well done. I met many of the associates and they were very helpful and amazed me with their knowledge of the store layout. When I go in there often as I still do I am greeted by smiling faces and good workers.

Great store which provides friendly, efficient customer service, good/fair pricing, and technical advice when the customer requests it.

Great products and great service.

Store was amazing, very poor customer service from employee named Robin in Lawn & Garden. She was very rude, had a poor attitude and was extremely lazy. Had to build my own fire pit in the middle of the sales floor (was unsure of measurements) while she stood there rolling her eyes. The rest of the employees in the store were amazing, very unfortunate that one person has to ruin the customer experience.

Excellent help finding items here. Very friendly crew who offered suggestions on good deals. Bought my Ryobi pressure washer here in Concord. I love this place!

Customer service person was nice.

Concord is the store to shop at. Tilton should shadow Concord and take lessons on how to do customer service. Because of the Tilton Store, Home Depot almost lost a customer but Concord saved that!! Jon in Concord was polite, friendly, apologetic and very helpful!!!

Always happy with the employees and the products at the store.

The staff and store is very welcoming. Love the lighting and signage, it makes it so easy to find what you are looking for. The staff is always asking if you need help. It's fantastic!

I think this Home Depot is pretty good. I've been in some lousy ones in other parts of the country, but I think this one puts in a good effort to make the experience of shopping there as easy as possible.

My purchase of a new Weber barbecue grill on 7/11/19 was very good however when the delivery man showed up this morning with a black cover grill rather than the stainless steel grill I purchased I was somewhat upset. I am always amazed as to how inefficient communications are between parties in a large organization and what a waste of time and money to have a delivery person come to our house only to have to return the product due to someone's incompetence at your organization. Not a good feeling. Does not make me enthralled to return to Home Depot to make future purchases. I also took Friday off from work to specifically be home for the delivery and now I am awaiting a resolution response from Savannah at your Home Depot help desk in Concord, NH.

We shop here often & it's convenient, clean, & the employees are friendly

I am contacting customer service yet again due to the lack of education, patience and customer service during my visit to this store.

easy parking

Not only does the store have everything you need for home improvements but their staff is very knowledgeable and will even show you how to install certain items.

Everyone is always very helpful when we go in to shop.

store is clean

Definitely a 5 start operation!! From Mike in customer service and now Debbie in the Garden dept. They are the best.

The store had what I was looking for just where it said it was online. Both Trish at the service desk and Josh H were extremely helpful, professional and personable with assisting me.