Reviews for Dover #925

I bought during November & December 2021 MILWAUKEE tools and MILWAUKEE Packout 7 Tool Boxes and DEWALT tools and some HUSKY tools too. I’m so happy with my purchase and so very happy with the employees who made my visits great.

I always visit this branch at least 4 time a week and mostly I buy something during my visit.

The customer service at the Rockaway store is excellent

This feedback has to do with your new return process. Your motto is “how DOERS get MORE done.” For most renovations or home projects for DIYers (not contractors), you should know that it is difficult to know exactly beforehand all the materials or fittings you will need. To avoid returns, you could buy a few pieces each time as you progress but make several trips to the store. Or you could buy some excess parts (within reason) in less trips, focus on the job and finish it, and then return what you didn’t need. Which of the two ways allows people to DO MORE with the same time and money?? The second option, but it will result in returning unused items. The process repeats itself for someone who does consecutive or seasonal home projects. Previously, the aforementioned second option was not a problem for me. Now, returns seem more difficult. The cashier mentioned that after so many returns I may not be able to do more returns, even though all I brought back was unopened!! If so, I would be pushed to do the aforementioned first option, which is inconvenient and inefficient. I understand you’re trying to prevent abuse. But I wonder if you painted with too broad of a brush that you’re penalizing people who’re not abusing the returns, just trying to GET THINGS DONE without so many trips to the store. I think your new return system will result in inconvenienced customers and probably less sales because people will do less projects. They will not want to risk getting stuck with new material they did not use and is in new retail condition.

I was assisted by Millie, who was very helpful and sweet. She took her time to assist me at checkout when the item tag was missing. She went above and beyond. The store was neat and clean and easy to find what I was looking for.

I needed a custom paint color ... It turned out perfectly

My daughters and I received exceptional customer service from Cooper. He went above and beyond helping us with finding the right material for our project. Usually I end up leaving Home Depot very frustrated with the customer service, but this time due to Cooper's knowledge, patience and kindness, we walked out of Home Depot very satisfied.

I bought a washer and dryer and the salesman in that department was friendly, and helpful and made our experience a positive one.

Measure twice, cut once, and live near a good home depot. Dover home depot always has a good inventory and very knowledgeable and friendly staff.

The head cashier, Vicky/Vickie, at Dover Home Depot (0925) is not suitable for the role. She displays rudeness, a vicious demeanor, and lacks professionalism. Vickey consistently maintains a negative attitude, never wearing a smile, and consistently conducts herself in an unprofessional manner.

My Black Friday experience at Home Depot in Dover, NJ, transformed a frustrating situation into an exceptional customer service triumph. Initially, my online order was unceremoniously canceled upon delivery due to an issue with the delivery personnel. Disappointed but not deterred, I visited the store to address the matter. This turned out to be a blessing in disguise. Upon arrival, I was greeted by the store manager, Nouman. His professionalism and empathy were immediately evident. Nouman didn't just listen to my issue; he actively sought to resolve it. He personally escorted me to the appliances section, introducing me to Sylvia, a knowledgeable and friendly associate. Together, Nouman and Sylvia not only reinstated my original order at the promised Black Friday prices but also provided such outstanding service that I felt confident in purchasing two additional appliances. What truly set this experience apart was the personal attention and follow-through. Nouman and Sylvia coordinated with the delivery company to prevent future issues, ensuring a seamless process. Throughout my visit, Nouman checked in regularly, making sure every price was accurately matched and all my concerns were addressed. His dedication to customer satisfaction was evident. This Home Depot team, especially Sylvia in appliances, turned a potential customer service failure into a story of excellence. Their commitment, expertise, and genuine care have earned my loyalty. I wholeheartedly recommend this store for anyone in need of appliances. If I require any further home improvements, I'll be heading straight to this Home Depot and seeking out Sylvia's assistance. To anyone in my circle needing appliances, this will be my top recommendation. Nouman and his team have set a high bar for what customer service should be.

The people go above and beyond. The shopping experience is the best in the retail world. I love the home depot, always the best!

I was charged about $100 for something that the technician could not fix.

had everything we needed

This community is very fortunate to have Home Depot so conveniently in place in in our Neighborhood. The level of helpfulness of the sales staff always runs high in my opinion ... coupled with the professional knowledge of the products they service and sell is very assuring and consistently supports completing the projects correctly and in a timely manner. Those attributes typically make my shopping experience a very positive one.

Always a great experience when I shop at this location

Went the other day and it was nice to see more employees in the store to obtain help.

I am a general contractor and prefer to shop at Home Depot. Great prices, awesome customer service and polite staff. A+++

Leo Leopardi provided up with the most impressive customer service today. He was very thorough and very knowledgeable about the appliances, most of all his attentiveness and personality make you want to drive the extra mile to only deal with him directly. The other staff members at this location were friendly and helpful. I’m happy we made our appliance purchase with Leo and will return to this location again as well as recommend it to our neighbors & friends.

We had a large group of people shopping for a large community project. We worked with several different employees from paint, lumber and lighting who were extremely helpful and pulled material from the back when we needed more than what was on the shelves. Raymond our cashier was wonderful especially considering we had about 6 carts full of material and the manager Norman assisted us through the whole thing!

Store associates were helpful

Well, what do you know? Customer service is alive and well in the Dover store. I had an incredible experience with Brad and his service. It’s so wonderful to walk out of a store knowing you bought the right product. I asked assistance from an employee (Brad) and he was so kind and helpful. It still exists. Thanks Dover store for making a great hire with Brad.

All the employees were knowledgeable and helpful

Every day when I go there to purchase products, I always get full attention and service for my construction company. This store is very clean and efficient when I am there to purchase my products.

Great staff and helpful as well.

We had problems with a delivery and the staff of the appliance department and the Assistant Store Managers were exceptional in assisting us,

This location is my store to go to for all my building materials, gardening etc - always friendly and helpful staff.

Both were really helpful in locating the product I was looking for.

Nice Store. Organized, the website location for where I would find my item matched the store.

Bought several Milwaukee wall pack outs love them!! Thanks manager Mike!!