Reviews for Dover #925

This store is doing a great job, the new manager Caitlin is taking a lot of pride with this store.

I went in to return left over material we had. From the beginning the lady who was helping us was very rude and impatient. My moms was looking for her receipts while I was trying to help her as well. My receipt says the cashiers name was Kim. She then handed us off to some other girl who was very nice. The woman who helped us at first had a Yankees hat on and seemed to have a higher position because the way she was acting was as if she was too good to help us. She also started laughing and wanted to make the other employee laugh when my mom was looking for her receipt . My mom is compromised and it took her a little longer. I did not appreciate her. I don’t want there to be any confusion, the girl who helped us in the end was nice. It was the employee who handed us off to her. She had a Yankees cap on . Our receipt says the cashiers name was Kim but I don’t know if that was her name. All in all it was very unpleasant and I believe people in customer service should be a bit more patient. She acted as if she had a higher position and was too good to be dealing with a return. We have spent close to 10,000 at your store in materials for our remodeling project and it’s sad that this was the experience. Overall the store is great. The stock is usually on Point and staff is always helpful. This is why I was shocked and very angered when I encountered this employee.

Doyle, I hope that you never change because you make the rain turn in today a sunny shiny day and have already referred 5 people to you so they may be calling out your name and this store is so clean. Take care.

convenient and nice to shop

Manager and Pro Desk worked very hard to make this order happen Thank you!

Helpful staff throughout the store. Knowledgeable employees. We received assistance in 2 different departments without waiting or trying to find employees. A very productive and pleasant visit.

Store is convenient and the employees are helpful.

I purchased 4 gal custom color wood stain. The cans were dusty and dented. The associate didn’t even attempt to wipe the dust from the lids. They also dented the lids when they were put back on. Disappointing experience.

rental has fantastic customer service and wide range of tools. Very helpful team.

This store consistently provides excellent customer service.

The employees here go above and beyond to help!

Sorry to say I returned going there finally after the pandemic and items have been deleted. Used to be well stocked insecticides for home, major brand Safer no longer there even though recommended in certain situations. No replacements that are safe for consumption or to people that farm their own or to herbs that are sensitive. Also, This company in general is putting toilets on display on a second story level where you cant take measurements yourself, and then put into a situation where the "associate" dismisses or doesn't want to do what you need to be done. Specifically in the area of toilets, there are households that have baseboard heat behind the toilet so it is critical to know exact measurements from the bolt, not standard 10/12/14 cut ins. Whether its a gender thing (I am female) or a general disregard of personnel toward customers or lack of their knowledge, in my case the denial of what I was asking for resulted in my purchasing an item that was on display and DIFFERENT than what was in the box, which I explicitly asked about, which then DID NOT WORK. needless expense, needless time spent by all involved EXCEPT home depot employees. This is a heavy item. No ONe appreciates this. .

The associates at service desk were welcoming and very friendly. Jan and Yash helped me load up my items in my car and made sure that I get home with my products that I purchased. Great customer service….

Always are able to get immediate assistance. Eileen our cashier is always pleasant and has a great sense of humor.

WIFI needs dramatic improvement Cellphone service (Verizon) is poor WIFI is terrible Makes finding products on the app impossible

Madelaine in customer service is he best!

After interacting with very helpful employees from different departments, I was to stopped and refused to perform at self checkout because the female area manager said "I had too much stuff and needed a cashier". The helper she asked to direct me away from the self check out said "we do this sometimes because people with this amount of stuff can be too slow". There was no line or anyone waiting and there were 6 available kiosk. There is also no policy stating this claim.

Great service and professional customer satisfaction

If purchasing appliances LIZ is the best person to help you. She is pleasant, knowledgable, and extremely helpful in all aspects of your purchase.

Great Associates! I went in not knowing what I needed other than that I planned on installing LVP myself. The associate helped me understand the process, set me up with every tool I needed then helped me find the best LVP for my use. It's challenging to find great customer service at some stores, not here! Thank you Home Depot & Mike!

This store has the friendliest employees and that makes my day a lot more fun to know I can go there and shop and be productive.

Awful cashiers. Marlena in particular. Didn’t feel like adhering to the company policy that competitor coupons are accepted. Was loud too. No need to be angry.

This store is clean, has great business hours (opens early) and the most friendly and helpful staff! Thank you Carl M. for going above and beyond!

Meidy was so helpful and friendly. She was very knowledgeable about product.

This store is like my second home, the employees are always very friendly and very helpful. The store is very important to my business because it helps my business.

For quick in and outs it's good. A little cramped and no good loading areas but usually has everything. Hadar is my favorite check out lady. Always polite and courteous. I wait until she's available if I have time.

great store, helpful workers, quick checkout

This store is the leading store of Home Depot’s.

JP and Douglas were wonder helpers. I had some wood to load into my van and my hands were full of children. JP came over right away to help his team mate. They were both very kind.

My wife and I had an extremely pleasurable experience with Daisy in the kitchen design section of the Dover Home Depot. If you are shopping to improve your kitchen, you won’t be disappointed with her service!