Reviews for Downers Grove #1916

Amazing what the employees in the paint department can do. I came in with a old can of Benjamin Moore paint, a brand that Home Depot does not carry. The employee was able to match the color and it worked out great.

This store always and knowledgeable and friendly employees - rarely have an issue when shopping here. Always great service!!

Customer service has improved 100% above and beyond. There employees here that care and are there to assist you with the products that you need. I can't think of anything better then that.

Extremely helpful and friendly employees!!!

Shopped at your store hundreds of times over the past 20 years you're the best..... thanks.

Customer service is really great. Luciana's Customer service is really Appreciable.

I went to exchange two toilets that I purchased without a receipt for a different color. The gentleman working at the returns was SO rude. I told him I want to return but I don't have the receipt. Then he offered store credit which was $50 less per toilet than what I bought it for. Then he asked me if I have a receipt, even though I just told him I don't, quite literally, at least FIVE times. Then I asked if I can get store credit for the amount that I bought it for. Then, in response to that, he asked me AGAIN if I have a receipt, in a way that seemed condescending and passive aggressive. When I said I didn't for maybe the 6th time, he said "then no we can't give you a full refund." One of the toilets were open just to check the sizing, but never mounted. The employee insisted that it was mounted, AND USED, even though it never has been. He said they will not accept that return. The second toilet was never open. And that was very clear. It had the original tape and perfect packaging. Then, he STILL cut it open, inspected it, then said, "yeah this one doesn't look open." It goes without saying that I will never return to this Home Depot.

I have been shopping at this Homedepot for the last seven years ever since I moved here from Iowa. Always have had a pleasent shopping experience at this store!

the store is clean always has the product in stock and the staff is there to help go see Pablo he knows his products and is the best person trying his best to help making home depot a great store

The Christmas season is just around the corner. Need an artificial tree? There are plenty here to choose from. A couple of years ago I purchased one with lights. It is great. Don't forget about the animated figures that sing and some will move. Great to have at any age.

The store was clean and neat. There were plenty of employees around to help you. The ones I dealt with were awesome.

Employees are all very friendly. Store is well organized.

I went into Home Depot looking for a Christmas tree. I did not even know if I wanted a real or a fake Christmas tree. A young man named Alec provided wonderful service and helped me get a real tree. He was super friendly and helpful.

NICE GARDEN CENTER AND APPLIANCE SELECTION.

One of the excellent stores that provides a wide variety of products and has an excellent customer service.

The store employee was so helpful and informed us that we could upgrade our Home Depot credit card and save big bucks. It was painless process and we now have a higher credit limit with our new card. He also told us how to save money on the garden section. We will definitely be signing up for that too! Love this store!!

Celebrate Christmas or not. You must see all of the Christmas items especially the singing and/or walking plush figures. Young and mature will enjoy them.

One of the best stores around. I wish they had more competitive prices unless they justify it by higher product quality.

Bill T In appliances and Mark were amazing. They went above and beyond to assist me and work within my needs. I walked out super excited about appliances, sad I know ... lol Both guys were professional, friendly, helpful, knowledgeable and overall good guys. I am not done with purchases and will return to this store even though I have one closer because of them!

Consistent high quality, great people, great location, returns are effortless, rental is very complete and staff are the best I have worked with. Home Depot maintains very high standards, but this store just seems better!

Better than Oak Brook

Always received help finding what I want in courteous manner. Employees with knowledge of merchandise

We made a big carpet purchase for our home and John Yoder was wonderful. He was patient, kind, helpful and answered all of our questions. He also helped us make our decision as we had so many questions about carpet, padding and quality.

This location is my lucky to go one. I always find the stuff, I go to shop for.The staff/employees are helpful and knowledgeable.

Excellent service. Very corteous and helpful staff. Great deals.

Very easy to do business with. I love ordering online and having the employee have the item and put it in the trunk of my car for me. It avoids me trying to find the items in the store during the Covid-19.

The biggest hurdle to a happy shopping trip is paying for the purchase. Why is it that 15 minutes of the 35 minutes I spend shopping, those 15 minutes involve standing in line waiting to pay for the items. Not sure why they have all those registers. They made a big investment in self check-outs, now those are closed. It's not like the store doesn't have employees working around, the just have too few cashiers.

Store is well organized and staff always professional.

The customer service at this store is TRASH! Do yourselves a favor and go to any other Home Depot but the one in downers grove.

Great store, everyone is extremely helpful and clean!