Reviews for E Charlotte #3639

This is a great location to shop. The employees are nice and very helpful especially emily Carpenter.

Helpful and friendly staff

great store fast and friendly

Over the past few years I have enjoyed dealing with the employees at #3639. Joe Bauman in Appliances gives outstanding service and is always positive and helpful.

We were helped by a man named Joe Bauman. He was willing to help, knowledgeable and friendly. He worked to help us get what we wanted.

I would NEVER purchase an appliance from this store if it requires delivery and installation. The entire process (other than initial purchase from Joe) was a complete and unprofessional mess. The store provided a delivery date and on three separate occasions failed -- without any communication -- to deliver on said date. When the dishwasher finally arrived, the installer was unqualified to install a hard wired dishwasher and could not do it. When I sought to return the product, I was again given several dates for pickup -- none of which were honored UNTIL I emailed the store manager, TV news media, and corporate vice presidents. Stay away from appliance services at this Home Depot. The experience was so poor I will NEVER set foot in a Home Depot again.

Esta tienda tiene gran variedad de artículos. El personal es muy atento y se preocupa por que cliente se sienta satisfecho.

Mesiah (Cashier) took her phone & pulled it up & was able to tell me what isle the pressure washers were on all with a smile & no hesitation at all & even when this gentlemen walked up a though he had been there before, she still made me feel as through I was important & first all awhile letting him know she would be with him in a second (still being professional in her tone). This is real customer service talent

Bought a light fixture at this location and got it home only to find that it had been returned with no hardware and frayed wires. I can't believe that someone put it back out for sale. That being said, since this was the last one in the store I was forced to go to the Steele Creek location for a replacement. At no time did anyone apologize. Let's just blame it on Covid-19 like everyone else does.

The store was clean the employees very helpful. However the store was very hot each visit.

Employee was eating a sandwich in the entry way to the building. No mask, also talking while eating. DISGUSTING! We kept a shopping and as we walked by the same employee, she now was sharing a cookie with a second employee in the middle of an aisle. Masks down on both to ingest food. No hand washing between stuffing mouths and checking out guests. DISGUSTING!

Phenomenal paint department employees that are extremely helpful.

This store is convenient for me, plus the associates are always friendly & helpful.

Remier in the Flooring Dept. went above Expectations showing patience and kindness. Remier not only was an expert in what I needed, he is also an asset to Home Depot. Great Employee at this store.

Staff are always friendly. Willing to help. Most products in stock. . Don’t bother calling though. Only customer service answers.

Excellent service, all paperwork well done, much of transaction done by phone and email

Great store. Found everything I needed that day. Employees are very helpful and friendly.

Applied twice for a home visit when interested in a product. When will this service commence again?

This Home Depot was very helpful and I found everything I needed. I had been to your store on Wendover in Charlotte and it was a zoo. This store was like night and day compared to the other one.

Appliance Specialist -Victoria Matias is very helpful and she explain us everything.

Employees went on break 45 mins before store closed and didn't honor online prices

We like store 3639 however, a traffic light at that location would make it safer and easier to enter and leave your store.

been to a lot of Home Depots. Never have we when to another one and helps my husband

Byran Boland IS THE ONLY REASON I'll come back to shop.

My experience at Home Depot was very good. I asked a store employee to help me find what I needed, and he was ready to help me. He was very polite and helpful. My experience at checkout was cordial, and the checkout person was very friendly. I would recommend anyone looking for items for their home, or other needs, to go to Home Depot on Albemarle Road.

The bathrooms always look clean and they have soap unlike Lowe’s

Our shopping experience with Joe Bauman was a pleasure. He was personable, informative, and very helpful as we were trying to finalize our purchase.

I have been shopping at this store for over 10 years. I have never had a bad experience. The employees are always friendly and ready to help you with what you need. They make you feel valuable and not like you don't belong there. If i had to return something, I am never giving an attitude, like your competitor stores( rude and nasty). I love shopping at Home Depot.

The crew @ this store was awesome very friendly and knowledgeable excellent customer service.

This store is hands down the best I have been to across three states. The pro desk at this location is particularly amazing. Anthony, Rob, Mikki, and Jacky make my time there minimal and enjoyable. They are always pleasant to work with and super helpful. Big shout out to the Home Team Pro Desk Team at store #3639. We couldn't do our job if you weren't doing yours!