Reviews for E Palo Alto #6603

The floor staff at this Home Depot is so friendly and helpful. Eli from the plumbing department walked me through various aisles, advised very competently what parts and tools I should buy and understood my DIY project, and later it all worked perfectly well at home. Eli went above and beyond to help me.

Store Managers are dedicated and 100% Costumer Service, Jeff also helped me by showing the way to the precise locations to find the Materials that I needed. Top Shelve! You don’t see this attention to costumers nowhere.

I am very impressed with the customer service that I received, hope was very friendly and created great rapor By asking for my name and told me that she has seen me shop at this store acouple of times, she was able to create an amazing shopping experience and was knowledgeable on where product locations are in her store as well as what the store has available for purchase best customer service experience I’ve ever had! Great work

I was in line to purchase my items. I was buying 11 light bulbs and 5 cans of spray paint. I thought I grabbed the all the same ligh bulbs 3 of the were different. The cashier pointed it out to me. I didn't notice. I went and got the correct ones and didn't have to wait in line again

We shop at Home depot about three times a week. Generally we get what we want at a 10% discounted price. The staff are always helpful. Noteworthy are the other customers many of whom volunteer to help lifting heavy items

When we were checking out the manager Jeff (I think?. kind of looked like Mark Hamel) was extremely unprofessional and rude. As we approached check out he looked at us, turned his back and started making comments about us to another employee in a very dismissive attitude. His problem was that he thought we were using the store to make all the cuts for our project and that this was not company policy and was dangerous. I told him that the sign near the lumber said that we could cut the pieces and that we were happy to pay the 50 cents for all the cuts over two. He said the store was only designed to cut wood so it would fit in cars and that he was going to "give an earful" to the employee who helped us. Keep in mind that we were purchasing 6 and 8 foot pieces of wood which would not fit in our small car. We couldn't cut them in half because that would make the pieces unusable for us, so we cut them in thirds (with a small off cut at the end). It's true that this offcut was less than 12 inches (so may have been against policy, although I assume the policy is to prevent cutting any piece which is less than 12 inches, not that you can't cut the end off a board which leaves a small piece like we did). I have worked with wood my whole life and have never heard of a safety issue when cutting the end of a board off even with a table saw. The employee who helped us cut the wood was extremely careful and, to reiterate, never cut a piece of wood smaller than 12 inches. I tried to explain to Jeff that the small pieces were just the offcuts at the end, but he wouldn't listen and tried to explain how it was a *huge* safety issue (I don't think he knew what he was talking about). In any case, the employee who helped us cut the wood was amazing, and we have had similar cuts done at several home depots before and never had a problem. However, Jeff was extremely unprofessional (even assuming the last cut was not company policy, it is not appropriate to talk behind our back and talk about disciplining employees like that when they were super helpful). Will probably never go back to this Home Depot again.

Lisa from home improvement department went above and beyond, tirelessly available and answering our questions. In turn she earned our trust: we bought with her 4 large windows, one patio door and one 4 panel gliding door. All thanks to her amazing support, expertise and frankly kindness. We received one patio door and two windows from the first order, and everything is perfect, thanks to her careful attention to our drawings and requests. We feel very grateful to have Lisa as part of our renovation plans! We now recommend Lisa to all our friends and even our contractors.

I had put off a trip to Home Depot because I couldn’t quite explain what it was I was looking for. Tito greeted me as I was walking down an aisle and stuck with me throughout my entire trip, going to different areas of the store to help me find what I need. He even walked me up to my car and helped me secure my larger item on top of my roof. Absolutely above and beyond, I could not have had a better trip and all because of him.

Janelly was really helpful

Moises in home and gardens is awesome! I have never seen such great customer service. I was looking for a birds of paradise and fiddle tree for my house, he help me find the perfect ones and even let me know about special promotions Home Depot was having on the plants. It's the best customer service I've ever seen from any store. Thank you so much Moises, we appreciate you so much!

I bought CLR, I would not have known about this if Albert Desruisseau had not pointed this out to me.

Much better than some of the other locations, which are a mess, with very little help.

We bought an oven a couple of days ago. Charles in the large appliance section was so friendly and helpful and he helped us find exactly what we were looking for, and at a reasonable price! And he did it in minutes. The research would have probably taken us hours if we'd done it on our own. He also told us what to expect regarding delivery. Thank you, Charles! We're very happy with your stove. Also, I've called the store twice in the past 3 days, and both times, the women that answered the phone were friendly and helpful. Great customer service.

Thank you Tito for helping us out And taking time to explain to us the tools we were looking for. Very professional.

Carlan was great and helpful when I couldn't get my Visa to work at check out. Thank You, Carlan!

The Home Depot in East Palo Alto has become my go-to place for any home repair and garden needs. The employees are knowledgeable and friendly, and I can find what I need quickly.

Everyone at store was in hi spirits- great helping me pick out the the best detergent soap

Great store and excellent customer service.

Whatever you need, and whenever you need it, you can count on the Home Depot!

THE PAINT CLERK WAS VERY HELPFUL

I came from Santa Cruz to purchase and pickup LVT Flooring. Nando; Asst. Flooring Mgr. confirmed Stock & set up Will-Call Order. Sales associate; Linda facilitated the sale and assisted with Product transfer including vehicle loading support. Outstanding Product, Service and Support! Thanks much; JC.

Very friendly service from cashier

I placed an ordered for store pick up but at the wrong store address. Beto not only refunded me but went to find the items at the East Palo Alto store. Great service!

Friendly, knowledgeable, patient staff (Teri Grove and Mal Keshmiri) helped design a new kitchen and choose several doors for a home remodeling project.

I am very happy with my experience of shopping windows today at Home Depot in East Palo Alto and made a purchase. Terrell, a Millwork Specialist, was extremely helpful and made it as stress-free and pleasurable as it can be. Keep up the good work, Terrell and Home Depot East Palo Alto!

Hi How come this supposed “ randomly selected winners” has evenly divided “Pro” winners and “regular type” consumer winners. The ever other month winner list would be impossible if an actual “random” winner was selected each month. So what is your excuse for this obvious “Fake” random drawing. Do the the statistics for a random draw and then look at your winners list. Please explain

Jeff & Renita in appliances really went above and beyond to help out - thanks a ton!

I bought a Vinyl runner that wasn't stocked in the Seaside or Salinas Stores and only available on line as home delivery with a $90.00 charge for shipping

You have to chase the staff to get help. Not friendly at all they just avoid the customer and chat with co worker.

During a recent trip, I made a purchase that had to be taken down from a high shelf and then loaded in my car. Two employees delivered exceptional service to make this happen. They made this shopping trip both possible for me to get what I needed and truly pleasant.