Reviews for Eagle Creek #2014

They had my drill for 6 weeks. I called 5 times. I was told waiting on parts. The last time I called I talked to a manager. They were waiting on parts still. 2 hours later they called my drill was repaired and ready for pick up. I got there they say they checked it they found nothing wrong with it. I asked then why did you keep it 6 weeks. They didn't know what to say. Then said its fixed. After I called a manager up. Very bad experience for me. I had already had it there 1 time before

Not very friendly or helpful

This is my go to store because of convenience to my home (the closest big box to my home). I do not think that this store's pricing strategy is appropriate to it's location. It is considerably higher (7-10%) higher on most items than competitors. I am informed on the retail market for my area. This location is in an area where, I believe, they could capture more market focusing on volume, especially for convenience hardware/home improvement products. None of their departments stand out as the best in comparison to their nearest competitors in the area. The lawn/garden, especially their outdoor area should be much better stocked and managed earlier than they have for the last 4 years. I am not talking about outdoor live plants. They do an excellent job with them, but I see far too many clearance and dead racks than I see at other stores. They selection and stocking is great. In house care may need some work. The other gardening and landscaping needs are inadequately stocked in a timely way and there are not enough strong employees taking care of it. There were 100's of pallets all the way around a side parking lot and behind the store of products that should have been placed in completely empty spots. This was on a 70 degree sunny day. Clear pricing sticker/signage and posted, advertised pricing was not present. On this same visit, they had one retail checkout lane open and at the same time the whole self-checkout lane was roped off and closed. This may sound like a laundry list of complaints, but I also want to say that I believe the employees and managers do an ADEQUATE job for most of their operation to give customers an adequate experience. I only hope for them to become more successful. more popular, and more profitable. An adequate effort for an adequate customer experience does not create an environment for manager/employee culture to create an industry leader or to be the best home improvement big box for our area. ON a positive note, the tool rental department IS THE BEST of any I have ever dealt with for the whole city of INDIANAPOLIS.

Great staff, organized and well stocked through the year and I always find great prices here

Employees are not properly wearing masks. It isn’t supposed to be under your chin. Your nose isn’t supposed to be visible. Yes, I know we’re all tired after the past year, but the mask mandate is still in effect in Indianapolis. Home Depot itself has signs up stating everyone must wear a mask... and yet, it’s own employees are ignoring that.

Marvin was a great help to me at this location

Very helpful employees Courteous Clean & felt secure shopping with the Covid situation Recommend this store very highly

An employee told me to bring my paint chip in to get it color matched and I did. It was so easy, I wish I'd done it sooner!

NICE AND FRIENDLY STAFF

After a long week of stressful work, I made a stop on my way home to this Home Depot. I was welcomed and treated with such warmth and friendliness, especially from Madline, who made my shopping experience stress free and easy. Thanks!

keep working at improving the customer experience.

I purchased an appliance and when it got delivered I find out there is an extra charge to have your old appliance removed. I spoke to the supervisor, who answered the phone "hello," as if I am not calling a place of business, who placed me on hold without letting me know, just to pass the buck to the delivery company which is an outside contractor when they were not responsible for educating me about all the fees. Then I spoke to the store manager letting her know I did not feel my complaint was taken serious and she stated there was a note stating I spoke to the supervisor and he would let the employee know. How would a customer know what is happening if the supervisor did not inform me of anything but a number to call. The manager stated they don't tell the customers things like that and she offers a $50 refund on a $745 purchase. My issue was not rectified and I still have to come out my pocket. The clearly don't care about customer service, they made a mistake and should have called their contractor, paid the fee, and rescheduled them to come back out as soon as possible.

I would like to see the reserved parking stalls marked PURPLE HEART remarked VETERAN. I boil over when I see people TRY to fake their way as a Purple Heart Recipient. It's also easy to spot. In Indiana, POW & Purple Heart receive their plates for free and they are so marked.

Friendly neat good prices

Great customer service!!!

Just a calm, clear, and clean atmosphere, Made my shopping great

I really appreciate this store and it's staff. I am always asked at least once while I am in the store, if I need assistance. Usually great service.

Kyle and the rest of the staff were very friendly and extremely helpful making it a positive store visit!

I'm new to Indiana, I have not learned the store lay out yet, most employees will not offer assistance, even if they make eye contact - and I look like I'm searching. April the cashier is the 1 big positive in the store, she answers all my questions all the time. I search for her when I check out!!

The women working in the Paint area wear they make the Paint she acted like I was bothering her when I ask to get a gallon on paint!

Selection. Overall store organization. Both great. But we were blown away by the amazing kindness and assistance from your associate named Keisha, who was called to customer service moments before taking her lunch break. Keisha spent 20 minutes helping us with a special cabinetry order during a very busy time, and even helped find us locate a helpful discount we were entitled to but didn't know about before inquiring. Too many people in retail these days would have kept on going, but Keisha came to our aid with a big smile on her face. Quite a wonderful person.

This was one of the worst Home Depot shopping experiences I have ever had. The item was not in the area the website said it was, the employees were of no help, long lines to check out. No way I will return to this store...too bad I couldn't give less than a score of 1....

No matter what I have needed from a AC/HVAC unit to Refrigerators your employees have been so helpful. I'll beback for my next project. Thanks Again.

Call in advance to ensure the items you need are in stock. Ask them to physically check the shelves as the information on-line is faulty.

I do not plan to go to this store again. I politely asked for assistance in the plumbing section twice. I patiently waited for assistance for over 30 min. Multiple employees walked by me numerous times and never asked if I needed assistance. As stated I did ask for help in that section 2x, and it was requested via the overhead. However no one ever came, I finally left without purchasing the item I was looking for.

Staff was very helpful, in and out quick.

The Staff here at this store is extremely kind and helpful, always ready and willing to assist you. Great layout and easy to figure out where everything is, nice and clean and well kept. You could NOT ask for a better Home Depot store.

Me working at the Home Depot as a cashier it’s a wonderful thing helping the customers. I just love doing something with my time and the Home Depot keeps be busy and I’m very appreciative. #2014

The cashier, REYNA, needs training on how to provide customer service. She was rude and unapologetic for taking another customer out of turn when I approached her first for processing a return.

i have shopped at this store since it opened and every encounter has been pleasant. all products are easily located or there is a helpful associate readily available to assist. unlike a competitors store, i have never been told, "i don't work in this department" on each visit the store is clean and organized, aisles are clutter free and/or barricaded if some activity is ongoing.