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Showing 1-30 of 326 reviews
Oct 12, 2020
I “recommend” the store mainly because it’s the only game in town, but generally it’s okay. I sho...
I “recommend” the store mainly because it’s the only game in town, but generally it’s okay. I shop here about twice a month, most recent visit was on Oct 11 at 6pm. Did an In-Store Pick-Up (always works well) of two items, then went looking for two Ryobi 18+ tools. Neither had stock on the sheIves- asked an employee, he looked up on his handheld which reported 4 units of each in store. Nope. How can the system be off that much? $230 in a lost sale right then. Also, echoing several recent reviews, I saw 3 employees (including the guy helping me directly!) with their face masks down under the nose. Ridiculous- store managers are dropping the ball on this simple but vital practice.
by
Verified Purchase
Recommended
Oct 11, 2020
A good clean store with friendly, helpful people working there. I will shop there soon, the next ...
A good clean store with friendly, helpful people working there. I will shop there soon, the next time I need something or have to pick up something for a project!
by
Verified Purchase
Recommended
Sep 26, 2020
In this time though the employees need to wear their masks correctly!!!!
In this time though the employees need to wear their masks correctly!!!!
by
Verified Purchase
Recommended
1 found this review helpful
Aug 16, 2020
Mask policy not enforced—multiple employees with masks below chin despite signage and free masks ...
Mask policy not enforced—multiple employees with masks below chin despite signage and free masks and sanitizer available for customer use. Many maskless customers as welL
by
Verified Purchase
2 found this review helpful
Jul 23, 2020
Carrie in the kitchen department was great to work with.
Carrie in the kitchen department was great to work with.
by
Verified Purchase
Recommended
Jul 23, 2020
Carrie Davis is awesome!
Carrie Davis is awesome!
by
Verified Purchase
Recommended
Jun 27, 2020
Ordered an item online for curbside pick up. This way I would not need to enter the store. When I...
Ordered an item online for curbside pick up. This way I would not need to enter the store. When I got there, they told me I had ordered the item to be shipped. Asked why I would do that when the website showed 12 in the store... and why would I drive 1/2 hour to pick it up if I had requested it be shipped to my house. IDK said the store manager, Ross and Bandit the service clerk! Was told there was nothing they could since I had requested item be shipped, which I had not. By this time, I was now in the store... and observed about 1/3 of the shoppers had no mask despite a large store front sign stating masks are required in public and in the store. Also saw employees with no mask! So much for respecting customers!
by
Verified Purchase
Jun 18, 2020
If you are concerned about staying healthy due to Covid 19, be aware during your visit to Home De...
If you are concerned about staying healthy due to Covid 19, be aware during your visit to Home Depot. The governor of Maine has given all businesses the authority to bar customers that do not wear facial coverings. Home Depot is not doing this. Even some employees have masks around their necks but do not wear them properly. Carts are not regularly cleaned. There are no one-way isles. The number of customers allowed in at one time are not monitored. If you have no fear of getting ill, the enjoy your visit! But if your health is a concern, think twice!
by
Jun 9, 2020
The Ellsworth Store has great customer service clean store and well stocked Check out is fast a...
The Ellsworth Store has great customer service clean store and well stocked
Check out is fast and there is always someone there for assistance.
Great garden section after a cold winter in Maine glad for me to see different departments needed for Rosie in my home as well
by
Verified Purchase
Recommended
1 found this review helpful
Jun 7, 2020
5lb box of 2inch screws also had 3 1/2 inch screws in it. bow was taped closed. when a box has b...
5lb box of 2inch screws also had 3 1/2 inch screws in it. bow was taped closed. when a box has been opened or damaged it should be removed from the shelf or make sure it contains what it is supposed to have in it. I showed up on a job site the next day with the wrong item. 40 miles is to far to travel to return the 24 dollar item so I went local and purchased the right screws I needed. Shabby way to do business.
by
Verified Purchase
Recommended
May 27, 2020
This store has poor management, poor customer service, employees with BAD attitudes, as well as p...
This store has poor management, poor customer service, employees with BAD attitudes, as well as poor safety in place, especially with the covid limitations put in place by the state. There's an employee counting customers entering, but no employee counting customers as they exit. There were way more than 100 people in that store.
by
Verified Purchase
May 17, 2020
This store was very clean and the employee Lydia was wonderful. She puts the customer first and ...
This store was very clean and the employee Lydia was wonderful. She puts the customer first and was there with me all the way thru my shopping and thru checkout. I would definitely recommend Lydia's help next time I go into the Ellsworth store. She was amazing and had a smile on her face from the time I asked her for help until I walked out the door. I would definitely recommend her for like a promotion if there is anyway possible. I will definitely ask for her help next time I hope in that store.
by
Verified Purchase
Recommended
Apr 27, 2020
Very satisfied with my experience at this store. I think that Mary-Alice should be promoted to a...
Very satisfied with my experience at this store.
I think that Mary-Alice should be promoted to a Managers position.
by
Verified Purchase
Recommended
Apr 21, 2020
Great store clean well stocked and customer service for any home repairs or assistance finding pr...
Great store clean well stocked and customer service for any home repairs or assistance finding products a plus
by
Verified Purchase
Recommended
Apr 20, 2020
Very pleased with the store's appearance and though it is stressful times with limited number of...
Very pleased with the store's appearance and though it is stressful times with limited number of folks who can shop with the Covid 19 all associates were very friendly
by
Verified Purchase
Recommended
Apr 17, 2020
Not happy with this store in Ellsworth, Maine. The employee would not help me when I asked him a...
Not happy with this store in Ellsworth, Maine. The employee would not help me when I asked him a if there was any wipes to clean the cart and was told by this employee ( he didn't know) and he started to call someone on his phone and put up "his finger and told me to shush" and I wasn't even saying anything. I stood there waiting to see if he was contacting someone else to help me, but it was because he was looking to leave for the day. After he was relieved from his post, he walked by me and never acknowledged me standing there or did he tell the other associate about the missing wipes to clean the carts. I also notice in this store, they were not following "SOCIAL DISTANCING."
by
Verified Purchase
Apr 5, 2020
they are handling the covid19 epidemic well
they are handling the covid19 epidemic well
by
Verified Purchase
Recommended
Mar 22, 2020
Very friendly service
Very friendly service
by
Verified Purchase
Recommended
Mar 15, 2020
Customer service rep was knowledgeable and thorough and resolved an IT issue to my satisfaction.
Customer service rep was knowledgeable and thorough and resolved an IT issue to my satisfaction.
by
Verified Purchase
Recommended
Mar 7, 2020
EXCELLENT STORE .DO NOT LIKE SELF CHECK OUT AS NO MILITARY DISCOUNT.
EXCELLENT STORE .DO NOT LIKE SELF CHECK OUT AS NO MILITARY DISCOUNT.
by
Verified Purchase
Recommended
1 found this review helpful
Mar 6, 2020
Randa and Dustin very helpful with taking my order and releasing my order.
Randa and Dustin very helpful with taking my order and releasing my order.
by
Verified Purchase
Recommended
Mar 4, 2020
I USE THIS STORE REGULARLY AS IT IS THE CLOSEST TO MY HOME TOWN.BECAUSE OF THAT I HAVE GOTTEN TO...
I USE THIS STORE REGULARLY AS IT IS THE CLOSEST TO MY HOME TOWN.BECAUSE OF THAT I HAVE GOTTEN TO KNOW MY WAY AROUND QUITE WELL AND SELDOM NEED TO BOTHER A STORE ASISTANT.BUT WHEN I DO NEED HELP I HAVE LEARNED THE BEST ONES TO ASK FOR HELP AS THERE ARE A COUPLE THERE THAT ARE A BIT MOODY! TWO THAT HAVE IMPRESSED ME AS BEING HELPFUL,SOCIALABLE,AND FRIENDLY ARE ALBERT AND LAUREN. THEY ALWAYS SEEM TO BE RIGHT ON THE BALL AND AVAILABLE TO HELP.
by
Verified Purchase
Recommended
Feb 18, 2020
THE HOME DEPOT STORE IN ELLSWORTH, ME. IS A GREAT SHOPPING EXPERIENCE. CUSTOMER SERVICE WAS EXCE...
THE HOME DEPOT STORE IN ELLSWORTH, ME. IS A GREAT SHOPPING EXPERIENCE.
CUSTOMER SERVICE WAS EXCELLENT
THE STORE WAS CLEAN AND ORGANIZED
ASSOCIATES WERE FRIENDLY AND HELPFUL
GARDEN CENTER INSIDE AND OUT WAS BEAUTIFUL AND STOCKED WITH PLANTS AND FLOWERS I WANTED.
ENJOY THE CHANGING HOLIDAY ITEMS
THE PAINT DEPT. HELPFUL IN SHOPPING FOR ITEMS TO PAINT ALONG WITH A GREAT COLOR SELECTION AND CUSTOMER SERVICE AT PAINT DEPT.
EVERY DEPT. HAS GREAT CUSTOMER SERVICE IN EACH PART OF REPAIR TO YOUR HOME ETC.
by
Verified Purchase
Recommended
Feb 9, 2020
From the moment I walked in the door today, I felt at ease. I was greeted with a friendly, smilin...
From the moment I walked in the door today, I felt at ease. I was greeted with a friendly, smiling face. and when I realized I couldn't find what I was looking for, I was able to quickly find an associate who smiled and helped me with what I needed. The people there were friendly and professional.
by
Verified Purchase
Recommended
Jan 17, 2020
this store is nearest home depot to me so i use it a lot. most usually it is clean,neat, and orde...
this store is nearest home depot to me so i use it a lot. most usually it is clean,neat, and orderly. i have used it enough so i can find things on my own but when i do need help it is readily available.
by
Verified Purchase
Recommended
Dec 15, 2019
I shop here a lot and will keep coming back because of Peter (plumbing) and Josh (lumber). I will...
I shop here a lot and will keep coming back because of Peter (plumbing) and Josh (lumber). I will fill out every survey the same! Thanks so much for all your help!
by
Verified Purchase
Recommended
Dec 15, 2019
I shop here a lot and will keep coming back because of Peter (plumbing) and Josh (lumber). I will...
I shop here a lot and will keep coming back because of Peter (plumbing) and Josh (lumber). I will fill out every survey the same! Thanks so much for all your help!
by
Verified Purchase
Recommended
Dec 15, 2019
I really enjoyed dealing with Peter (plumbing) and Josh (lumber). Thanks so much for all your hel...
I really enjoyed dealing with Peter (plumbing) and Josh (lumber). Thanks so much for all your help. I just purchased a home and there are lots of little projects that need to be done and they have helped so much!
by
Verified Purchase
Recommended
Dec 15, 2019
I really enjoyed dealing with Peter (plumbing) and Josh (lumber). Thanks so much for all your hel...
I really enjoyed dealing with Peter (plumbing) and Josh (lumber). Thanks so much for all your help. I just purchased a home and there are lots of little projects that need to be done and they have helped so much!
by
Verified Purchase
Recommended
Dec 15, 2019
I really enjoyed dealing with Peter (plumbing) and Josh (lumber). Thanks so much for all your help.
I really enjoyed dealing with Peter (plumbing) and Josh (lumber). Thanks so much for all your help.