Reviews for Gandy Blvd #6327

First off, the Store is fine. I used their Design and installation services and bought a new kitchen there. That was the unacceptable part. Having them manage the project was a three month nightmare of excuses. I realize they use sub contractors, which is fine. I will compliment where compliments are due. Demo - Did myself to save money Electrical - Electrician was fast and good. Drywall, - Actual work was fantastic, he even touched up a couple areas not his fault. Painting - Did myself They "Don't do painting" Cabinet install - Amazing, Frank is a Master Carpenter. Cabinets took forever to get there, and were missing pieces like shelves and dishwasher end caps. Plumbing - First plumbers who came to cap off, old plumbing fine. Second plumber was a kid who Drilled a 2.5" Hole through all my new Cabinetry for literally two 1/2" Lines. Third Plumber did sink Fridge and Dishwasher install, super fast and good. Countertops - took longer than the actual cabinets to be built even longer to get installed, first blamed covid, then, back tracked to blame factory in Georgia. When the truth is they just ordered too late, if they ordered counters in December when I paid them Ten Thousand Dollars, Counters would have been waiting for install the second the cabinets went in. The whole problem was with poor project management. I paid in full, in cash, in early mid December, did not have running water until The End of February. No one cared, it was always someone else's fault, Georgia, Covid, Holidays, blah blah blah. I am happy with my kitchen, Not happy with the length of time it took. or the Project management in Store. Do not pay them in advance, once they are paid you will cease to be a priority.

I went into this particular Home Depot worried & stressed because I had to pick up a certain item for my husband who was at work & had come across a problem, so I ran into the store & came across Jodee who greeted me ever so friendly when I walked in. I said Hi and then walked in further & just stood there looking around. Jodee walked over to me & said I was looking a little confused & could she help me in any way. Well from that moment my worries started to ease & I found myself feeling comfortable & relaxing more. Jodee answered all my questions & anything she didn't know she looked up on her phone. She was SO patient with me & never once made me feel that I was a bother. Once I went and got the item I needed I came back through her register & she smiled (her eyes smiled even with a mask on) & she asked me did I find the item easily with her directions? From start to finish, Jodee was helpful, friendly & very sweet. I couldn't have found a better cashier on a day I needed the most help. Thank you Jodee!

Jim Morgan in the appliance department went above and beyond customer service! He searched out an item, followed through, and even called the next day to see if everything was ok with our purchase! Excellent!! That man deserves a raise! Best Home Depot experience in 20 years!

Ty, at the Home Depot on 5125 SDale Mabry Highway is a real dedicated professional. Every time I come to your facility she gives me expert advice and gets me in and out quickly. I really recommend her for her honest work!

Want exceptional service with a smile? Look for the cashier Jodee when you check out, you wont be disappointed!

This location has consistently friendly and helpful staff. It is my favorite Home Depot!

The store employees are very professional, caring, and friendly. It's just enjoyable to shop there.

Lucas was the best sales associate I have dealt with in a long time. Professional, helpful and just great guy. Give him a raise!!

I would have given this store a 2 rating if it wasn't for the friendliness and customer service that went way above & beyond from one of their cashier associates (Jodee) The store had NO lot associates working and Jodee called 2 areas twice looking for someone to help me and no one showed up. So Jodee walked out front of he register and helped me lift the cabinet up into my truck herself. I had 4 small kids with me at the time and I could not have done this without her. This is what customer service is all about. If it hadn't been for the kindness and the help Jodee offered me, I would not be going back to that store...

Excellent experience.

Want exceptional customer service? Go and see Jodee when you are ready to check out. She was an amazing and friendly lady who went out of her way to help us. We left feeling like we were important because Jodee made us feel important! We will definitely return because of this cashier!

Every time I go to this store the associates have an attitude and they are not willing to help.

Customer service here is pretty good. What I like most though is ease of access - meaning parking is good and a traffic-light in front of the store makes coming and going very convenient.

The Gandy store is huge and has a large variety of inventory.

The customer service rep Francil, was awful. She was rude, unwilling, and argumentative. I had to ask 3 times to speak with a manager before she agreed.

Horrible, horrible experience! Wish "no stars" was an option. Bully-like and ignorant behavior by all when attempting to make return. Of note however, was an extremely hostile individual named "robert" who identified themselves as an assistant manger. Not only did this individual attempt to berate me, but was unable to comprehend the facts of my return as well as the proper application of home depot's return policies. When this individual's rage failed to intimate me, they turned on another unsuspecting customer to whom, unfortunately, they reduced to tears, right at the service desk and in front of other paying customers. It was UNBELIEVABLE! If my decision, the individual named "robert" would be terminated instantly. Regardless, I will never patronize this sham place again and recommend others avoid it.

This store is my consistent "go-to" store. As a single lady at the time of purchasing my house many years ago now, in South Tampa, I have always gone to this store for my project supplies. In addition, when I would have a project idea and needed to shop for supplies, I never hesitated to share the project with a member of the Home Depot team. They would always offer helpful hints and I appreciated that, because I really had no idea of what was involved with some of the projects I tried to take on... LOL!!! thank you for the format to share my thoughts. I believe this is one of the best home improvement stores in our area. Thank you,

I drive right past a another home improvement store to go to "my" Home Depot! One particular employee that stands out is a guy named Tim that I request every time I go - which is about weekly lately - and he is just the nicest & most helpful man! He has a solution to every issue I come in with, and is always so helpful with all the stuff I have to get. He's the reason I go there! All the staff there is friendly & courteous too...

everyone is very helpful and kind especially Tim who helped us with everything we needed while shopping!

The Gandy Boulevard Store has been our store FOREVER. It's a definite "GO TO" for us. They have very knowledgeable employees who are friendly and patient. Our most recent experience was yesterday. We were replacing a Rheem hot water tank still under warranty. Our person was Robert , an Assistant Manager, who went over and above helping us. He was professional and kind. We sincerely appreciated all the time and effort he put into our project. Thank you Robert..you're the BEST

On each of my visits to the S. Dale Mabry store there has been a VERY knowledgeable person at the entrance. On each visit he directed me to the exact location for each item that I needed and if I wasn't sure of what was the best item for my project he gave me the name most knowledgeable employee in each department.

Customer service is atrocious! Gave me the "not my problem/ not my job" attitude.

Great Experience and Lillyan was great. She was able to answer questions and provide details of items for items I was missing.

I am a professional handyman and use this store on a regular basis. The level of expertise of some of the employees here is above what you would expect from the typical home improvement store. Tim (in the electrical department) has a vast knowledge of materials and construction techniques. He is always willing to go the extra distance to help me when I visit this location...

Friendly and professional staff, clean store, and well organized.

Great store! Always clean and well stocked

Store was fantastic and tim is a great asset to an already great store

Exceptional customer service with a smile:-)

* * * * * rating of 5

This is one of the nicest HD stores I have been in. Clean, neat, and operated well.