#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(281)464-4102
Tool & Truck Rental(281)464-4100
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
11820 Dickinson Rd
Houston, TX 77089
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Customer Store Reviews

  • 4.6 out of 374 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (374)
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Showing 1-30 of 374 reviews
Great store, better attention. Good vibes and excellent variety
Great store, better attention. Good vibes and excellent variety
by
  • Verified Purchase
  • Recommended
I have been shopping at this location for years. The only thing I could suggest is that you get a...
I have been shopping at this location for years. The only thing I could suggest is that you get a custom cabinet service here. I don't like driving to El Dorado location for this, other than that I love your store!!!
by
  • Verified Purchase
  • Recommended
Emily help me out to get the appliances Than I need. Feel good when you talk to pro people who ...
Emily help me out to get the appliances Than I need. Feel good when you talk to pro people who knows the product.
by
  • Verified Purchase
  • Recommended
Outstanding service from Emily !!
Outstanding service from Emily !!
by
  • Verified Purchase
  • Recommended
Very friendly and very helpful customer service! Great experience with all of Mr. Kerry’s help wh...
Very friendly and very helpful customer service! Great experience with all of Mr. Kerry’s help while shopping at this store!! We would definitely come back for our soon to come home project needs!
by
  • Verified Purchase
  • Recommended
excellent service fast and efficient very friendly customer service
excellent service fast and efficient very friendly customer service
by
  • Verified Purchase
  • Recommended
Knowledgeable and friendly staff. They know where items are in the store. Store is clean as I w...
Knowledgeable and friendly staff. They know where items are in the store. Store is clean as I would expect. Was able to locate my items quickly.
by
  • Verified Purchase
  • Recommended
Excellent customer service
Excellent customer service
by
  • Verified Purchase
  • Recommended
Be prepared for: A very busy experience saturated with an exceptional caring interested staff beg...
Be prepared for: A very busy experience saturated with an exceptional caring interested staff beginning to end.
by
  • Verified Purchase
  • Recommended
This store is very clean and well organized. The associates are very willing to help you locate t...
This store is very clean and well organized. The associates are very willing to help you locate the items you need. Kerry was an exceptionally helpful associate.
by
  • Verified Purchase
  • Recommended
Friendly store, convenient and knowledgeable staff
Friendly store, convenient and knowledgeable staff
by
  • Verified Purchase
It's important to remain calm when dealing with the door dept. Their incompetence will cause a lo...
It's important to remain calm when dealing with the door dept. Their incompetence will cause a lot of grief.
by
  • Verified Purchase
We were searching for a particular fire pit and found one online at the Home Depot website. The s...
We were searching for a particular fire pit and found one online at the Home Depot website. The store closest to us showing five in stock was 26 miles away. As soon as we walked through the doors several employees ask if we needed help. David helped us go through inventory. This took time and he was not sure we would find what we wanted. Eunice and Alfredo helped locate them, on a top shelf that required heavy machinery to get to. We were impressed with the pleasant attitudes with everyone who helped. This will be our “go-to” Home Depot from now on.
by
  • Verified Purchase
  • Recommended
This store has a ver good costumbre service, is always a asociarte close to assist you with corte...
This store has a ver good costumbre service, is always a asociarte close to assist you with cortesy and interes in help you to find the best product for your proyects.
by
  • Verified Purchase
  • Recommended
I went to pick up my door in will call. The lady at the service counter was not too nice. She w...
I went to pick up my door in will call. The lady at the service counter was not too nice. She was able to do her job with an unfriendly frown. She treated me like I was some sort of low life ? I hope she is not there next time. I have enough negativity in my life. I find her treatment unusual because most of the other employees are real friendly.
by
  • Verified Purchase
  • Recommended
The store is well stocked and the people are helpful and knowledgeable. However the pro rewards p...
The store is well stocked and the people are helpful and knowledgeable. However the pro rewards program sucks big time
by
  • Verified Purchase
  • Recommended
Great service and friendly people. Really knowledgeable and like the comfort and ease I felt.
Great service and friendly people. Really knowledgeable and like the comfort and ease I felt.
by
  • Verified Purchase
  • Recommended
Ms.Susan our cashier us the best !! Love this store. No other Home Depot has amazing Customer Ser...
Ms.Susan our cashier us the best !! Love this store. No other Home Depot has amazing Customer Service Reps like the Dickinson Rd store. Thank Y'all for the hard work and dedication y'all put on the store .
by
  • Verified Purchase
  • Recommended
Great experience!
Great experience!
by
  • Verified Purchase
  • Recommended
Employee's are very friendly and helpful. In fact Joe, in door hardware department makes the ext...
Employee's are very friendly and helpful. In fact Joe, in door hardware department makes the extra effort to assist customers. Thank you Joe
by
  • Verified Purchase
  • Recommended
The customer service the employees provide is great! During my visit (Black Friday) while it was ...
The customer service the employees provide is great! During my visit (Black Friday) while it was very packed and crazy, I still was asked by several employees if I needed any help and guidance. Which is awesome because you could tell, their focus was to make customer happy while shopping during this busy time of the year.
by
  • Verified Purchase
  • Recommended
The store is always full of employees ready to help, they remember my Name every time I visit, he...
The store is always full of employees ready to help, they remember my Name every time I visit, help with my orders and always go the extra mile, I once forgot my wallet at returns department, they chase me through the store to give it back to me!! They also found a set of keys I lost one day before they close, I alert store guys and they kept them for a week until I returned and gave them back to me!! This is one of many reasons I shop at this particular store, is like having a complete staff ready to help me!!
by
  • Verified Purchase
  • Recommended
good service
good service
by
  • Verified Purchase
  • Recommended
I visit this store often and my experiences have always been positive.This starts with Mike the s...
I visit this store often and my experiences have always been positive.This starts with Mike the store mgr. and transcends to all the asm's and associates.I have experienced quite a few departments and all have been clean,neat, and always willing to assist.
by
  • Verified Purchase
  • Recommended
Best Home Depot down SE region!
Best Home Depot down SE region!
by
  • Verified Purchase
  • Recommended
excellent customer service from Kerry (electrical) & Eunice in lawn and garden
excellent customer service from Kerry (electrical) & Eunice in lawn and garden
by
  • Verified Purchase
  • Recommended
Nice people always helpful with the willing power
Nice people always helpful with the willing power
by
  • Verified Purchase
  • Recommended
Staff very helpful. Found what needed. Store layout made sense.
Staff very helpful. Found what needed. Store layout made sense.
by
  • Verified Purchase
  • Recommended
I always seem to find exactly what I need at this location, and the store is kept in orderly fash...
I always seem to find exactly what I need at this location, and the store is kept in orderly fashion. There are always cashiers available as well as employees in every area of the store that can point me in the right direction in terms of what my needs may be on that occasion. Great store!
by
  • Verified Purchase
  • Recommended
They had pallets of 5gallon paint everywhere. No way to pass thru at least 3 lanes!. Management s...
They had pallets of 5gallon paint everywhere. No way to pass thru at least 3 lanes!. Management should set a different time or way to stock the store.
by
  • Verified Purchase
1 found this review helpful
Showing 1-30 of 374 reviews

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