#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(281)464-4102
Tool & Truck Rental(281)464-4100
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
11820 Dickinson Rd
Houston, TX 77089
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Customer Store Reviews

  • 4.6 out of 374 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (374)
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Showing 1-30 of 374 reviews
The store was clean and organized and I was able to find what I needed. The staff was friendly an...
The store was clean and organized and I was able to find what I needed. The staff was friendly and helpful. I will definitely be back to this store.
by
  • Verified Purchase
  • Recommended
Great customer service and great staff.
Great customer service and great staff.
by
  • Verified Purchase
  • Recommended
My son and I needed parts to rewire a lamp. Kerry, in electrical, helped us get everything we ne...
My son and I needed parts to rewire a lamp. Kerry, in electrical, helped us get everything we needed, and was very friendly. The store is clean, and checkout was smooth.
by
  • Verified Purchase
  • Recommended
The price is still higher than other stores.
The price is still higher than other stores.
by
  • Verified Purchase
  • Recommended
Great locations and employees are friendly and very helpful.
Great locations and employees are friendly and very helpful.
by
  • Verified Purchase
  • Recommended
From walking in we were greeted and asked if we needed help several times by several different em...
From walking in we were greeted and asked if we needed help several times by several different employees. We knew what we needed already so we didn't need help. We got to the cashier anna who was extremely amazing and nice throughout the check out process.
by
  • Verified Purchase
  • Recommended
Friendly staffing
Friendly staffing
by
  • Verified Purchase
  • Recommended
Need help on the floor
Need help on the floor
by
  • Verified Purchase
  • Recommended
I love Home Depot but my experience today was not good. Some young guys were playing on the forkl...
I love Home Depot but my experience today was not good. Some young guys were playing on the forklift, we could not find help and when we finally did, the guy had no idea what we were talking about and literally left us there. I think the employees on the floor should be better trained, specially on customer service.
by
  • Verified Purchase
  • Recommended
Great service (kind, professional with great attitude). Thanks
Great service (kind, professional with great attitude). Thanks
by
  • Verified Purchase
  • Recommended
Thank you Danny Langford for his over and above help with our shopping trip. He was top notch. He...
Thank you Danny Langford for his over and above help with our shopping trip. He was top notch. He was very knowledgeable and so helpful with not only is but if other employees had questions he was equally helpful.
by
  • Verified Purchase
  • Recommended
I visited the paint section to ask a question about a previous purchased can of paint. Jeff and A...
I visited the paint section to ask a question about a previous purchased can of paint. Jeff and Anthony took the time to help me very thoroughly. The store was very busy but I did not feel rushed while they were helping me. Thanks to their wonderful customer service I will definitely return to this location. A big thank you to Jeff and Anthony for taking the time to help me with all my paint needs.
by
  • Verified Purchase
  • Recommended
I have shopped at Home Depot for years, and I always know that when I need something I will recei...
I have shopped at Home Depot for years, and I always know that when I need something I will receive excellent customer service. Yesterday was no different. I went to Home Depot looking for an edger and Johnny patiently answered all of my questions and helped me find the product that was just right for me. I left feeling great about my purchase!
by
  • Verified Purchase
  • Recommended
All staff were friendly and are always offering assistance. Plus, products are always well organ...
All staff were friendly and are always offering assistance. Plus, products are always well organized and stock.
by
  • Verified Purchase
  • Recommended
Had what we needed in the store
Had what we needed in the store
by
  • Verified Purchase
  • Recommended
Finding assistance at this store other than the paint department is virtually impossible. If you ...
Finding assistance at this store other than the paint department is virtually impossible. If you do find help they typically have no idea what you are asking for (example, "Where would I find your dowel rods?"), finally found two female employees, however, neither had ever heard of such a thing and had no idea where they would be located in the store. Sunday I went in to purchase a laundry sink faucet with pull out sprayer. They had ONE in the examples on the wall. However, as is typical for this store location, the gentleman helping me said that his hand held locator said they had one in stock, neither he nor I were able to locate it.
by
  • Verified Purchase
This is my go-to store. Close to home, conveniently located, easy checkout. Cashiers Letty & Marg...
This is my go-to store. Close to home, conveniently located, easy checkout. Cashiers Letty & Margarita are always so helpful, happy to assist and a joy to see.
by
  • Verified Purchase
  • Recommended
GREAT STORE!!
GREAT STORE!!
by
  • Verified Purchase
  • Recommended
The staff at this store is awesome. The people from each department do their best to answer your ...
The staff at this store is awesome. The people from each department do their best to answer your questions and if you ask, will give you their best recommendation for the product you need. I asked about AC Filters and BBQ grills and they took care of my needs. Mike and especially William from Tool Rental are my go to guys for outstanding service.
by
  • Verified Purchase
  • Recommended
Employees are friendly and helpful.
Employees are friendly and helpful.
by
  • Verified Purchase
  • Recommended
The store was very clean and the staff were very friendly!
The store was very clean and the staff were very friendly!
by
  • Verified Purchase
  • Recommended
People are very friendly
People are very friendly
by
  • Verified Purchase
  • Recommended
This Home Depot store is in a good location. I'm in the process of moving to a new house. I neede...
This Home Depot store is in a good location. I'm in the process of moving to a new house. I needed all new appliances, as well as paint, lumber, & lots of other things. Cheryl P from the appliances department was very friendly, helpful, and had a great attitude. She went above & beyond in helping me get the items I needed.
by
  • Verified Purchase
  • Recommended
Rachel was very helpful and showed superior customer service and professionalism when dealing wit...
Rachel was very helpful and showed superior customer service and professionalism when dealing with my will call order that was scheduled late. She went over and above to help and was able to resolve the issue to my complete satisfaction. Great job Rachel!
by
  • Verified Purchase
  • Recommended
Great customer service & a very clean & organized store
Great customer service & a very clean & organized store
by
  • Verified Purchase
  • Recommended
Some times the store is a mess - specially after Harvey. But the employees find what I need and h...
Some times the store is a mess - specially after Harvey. But the employees find what I need and helped me build my home up. Thank you
by
  • Verified Purchase
  • Recommended
Cannot beat this store or its management and staff. Have shopped other local Hime Depots but thi...
Cannot beat this store or its management and staff. Have shopped other local Hime Depots but this one is best.
by
  • Verified Purchase
  • Recommended
This store makes shopping a pleasure. Big enough to carry (or order) most items you would ever n...
This store makes shopping a pleasure. Big enough to carry (or order) most items you would ever need, but small enough to be home town friendly. Dave the manager always remembers us and greets us. The paint dept staff is always so helpful and friendly. Judella (outdoor garden) and Edith (all over the store) Jordan (in tools) and Chris (in appliances) are some of best employees you will ever find. Hands down! Very attentive staff always ready to offer assistance. This store and the staff cannot be beat. Must be a wonderful place to work as everyone seems happy and ready to satisfy a customer's need.
by
  • Verified Purchase
  • Recommended
Sam in the tool department was awesome .
Sam in the tool department was awesome .
by
  • Verified Purchase
  • Recommended
This store has employees with friendly attitude and very helping nature.
This store has employees with friendly attitude and very helping nature.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 374 reviews

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