#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(845)774-0404
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
254 Larkin Drive
Monroe, NY 10950
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Customer Store Reviews

  • 4.6 out of 355 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (355)
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Showing 1-30 of 355 reviews
If you are looking for appliances, look for Regina. She knows her stuff and you will benefit from...
If you are looking for appliances, look for Regina. She knows her stuff and you will benefit from her attention to detail.
by
  • Verified Purchase
  • Recommended
the staff was amazing
the staff was amazing
by
  • Verified Purchase
  • Recommended
June 23, 2021 5pm The evening store manager doesn’t manage. When given a legitimate complaint ab...
June 23, 2021 5pm The evening store manager doesn’t manage. When given a legitimate complaint about very poor customer service he personally provided even worse. Could not care in the least and obviously is incompetent to manage the Harriman store. The customers deserve a lot better than this guy.
by
  • Verified Purchase
sale cashier is Maria , She is very nice and skilled
sale cashier is Maria , She is very nice and skilled
by
  • Verified Purchase
  • Recommended
my refrigerator stopped working in my semi truck. the store just closed and they stayed open so i...
my refrigerator stopped working in my semi truck. the store just closed and they stayed open so i could buy a new one and helped me switch refrigerators in my truck. they took the old refrigerator which was a great help also.
by
  • Verified Purchase
  • Recommended
My salesperson Deborah was very helpful and courteous. She helped me with the plants I bought bec...
My salesperson Deborah was very helpful and courteous. She helped me with the plants I bought because I'm not too knowledgeable on the subject. I found everything I needed and checkout was a breeze. The Garden Dept. was well stocked and clean. Thanks!
by
  • Verified Purchase
  • Recommended
Venicia is great always willing to help and great with customer service. She is the best.
Venicia is great always willing to help and great with customer service. She is the best.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
Items easy to find and the staff very helpful and the store is kept clean
Items easy to find and the staff very helpful and the store is kept clean
by
  • Verified Purchase
  • Recommended
Excellent employees,very helpful,safe place
Excellent employees,very helpful,safe place
by
  • Verified Purchase
  • Recommended
If you are a minority and want to be hovered over to make sure you're not stealing at the self ch...
If you are a minority and want to be hovered over to make sure you're not stealing at the self checkout, come to this Home Depot. Also, if you want employees to say, "I'm supposed to thank you for your military service, so thanks," come to this one too. I'm a brown skinned Asian who has fought two combat tours. I don't need your fake gratitude. Either say thank you or don't. It feels awful to be told someone is forced to thank you. It may be policy,, but you don't say that to a customer.. And definitely don't double count what I'm scanning of you won't do the same for everyone. I love feeling like a criminal bc I'm buying boxes for a military move. Great job HD...I'll never return here. Fix your self checkout cashier's sour, bitter attitude. Because I think it is steeped in prejudice.
by
  • Verified Purchase
The manager Scott Melick was so helpful and really went above and beyond in helping out organizat...
The manager Scott Melick was so helpful and really went above and beyond in helping out organization with our community garden. He is a great asset abd really cares.
by
  • Verified Purchase
  • Recommended
Item I went in for was out of stock and area where it belonged was a mess. 2 different employees ...
Item I went in for was out of stock and area where it belonged was a mess. 2 different employees seemed to purposely ignore my attempt to get their attention for assistance. This was a terrible trip to this store and very different from the many others I make there.
by
  • Verified Purchase
I shop there often since I am an owner of multilpe properties. My experience is better here than ...
I shop there often since I am an owner of multilpe properties. My experience is better here than other homedepots. Employees like Venicia make me feel valued and shopping pleasurable.
by
  • Verified Purchase
  • Recommended
Easily found product, Associates were very friendly & helpful.
Easily found product, Associates were very friendly & helpful.
by
  • Verified Purchase
  • Recommended
employees were very friendly and informative
employees were very friendly and informative
by
  • Verified Purchase
  • Recommended
Very helpful & friendly
Very helpful & friendly
by
  • Verified Purchase
  • Recommended
During the pandemic, I was able to find alternatives. The people working here are simply terrific...
During the pandemic, I was able to find alternatives. The people working here are simply terrific. They always walked up and asked me if I needed help. They gave me advice on a variety of things and I felt really well taken care of. Great experience.
by
  • Verified Purchase
  • Recommended
Needs some improvements and stock products well on shelves.
Needs some improvements and stock products well on shelves.
by
  • Verified Purchase
  • Recommended
A bit of improvements inside the store would be better. Larger signs for aisles would be better.
A bit of improvements inside the store would be better. Larger signs for aisles would be better.
by
  • Verified Purchase
  • Recommended
Items was missing from the box have to return item today today
Items was missing from the box have to return item today today
by
  • Verified Purchase
  • Recommended
Great staff extremely helpful Venice and Ali the manager were great.
Great staff extremely helpful Venice and Ali the manager were great.
by
  • Verified Purchase
  • Recommended
The associates pretend they have no idea where anything is and they don’t help at all. The only h...
The associates pretend they have no idea where anything is and they don’t help at all. The only helpful person was the cashier Kaylee she was super attentive, helpful and polite.
by
  • Verified Purchase
The associates are very friendly and very helpful
The associates are very friendly and very helpful
by
  • Verified Purchase
  • Recommended
The store is very clean and the staff are very friendly.
The store is very clean and the staff are very friendly.
by
  • Verified Purchase
  • Recommended
Joann HC made my shopping experience unique. She is extremely knowledgeable and helped me locate...
Joann HC made my shopping experience unique. She is extremely knowledgeable and helped me locate my products. The staff there is very friendly and willing to help. I wish every Homedepot was staffed like the one in Monroe.
by
  • Verified Purchase
  • Recommended
Noel was awesome! Helpful and knowledgeable
Noel was awesome! Helpful and knowledgeable
by
  • Verified Purchase
  • Recommended
Store was up to par with safety conditions during Covid times. Store well stocked and customer se...
Store was up to par with safety conditions during Covid times. Store well stocked and customer service and sales associates were very helpful and professional. Will visit this particular store again.
by
  • Verified Purchase
  • Recommended
Employee Noel and Roland where very friendly, store policy knowledgeable and helpful.
Employee Noel and Roland where very friendly, store policy knowledgeable and helpful.
by
  • Verified Purchase
  • Recommended
THIS STORE HAS HAND SANITIZER AT FRONT DOOR WHICH IS A GOOD THING
THIS STORE HAS HAND SANITIZER AT FRONT DOOR WHICH IS A GOOD THING
by
  • Verified Purchase
  • Recommended
Great service and great people at this location
Great service and great people at this location
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 355 reviews

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