Reviews for Howell,MI #2751

I purchased some wire, later realized it wasn’t the correct type of wire. On a trip back to the store I went to customer service to return the wire. I placed it on the counter in the associate looked at it and said “we don’t return cut wire.” then I said “I didn’t know that”. (there was no sign) She then said "I will call a manager" and then she picked up the phone. When someone picked up the other end she said I have a customer who has $267 in cut wire can he return it? Then she said "OK and hung up the phone. She turned to me and just said “sorry”. All in all that doesn’t sound too terrible but this person looked at me the whole time like she knew me and hated me but when she delivered the final blow “sorry“ she just smiled and seemed so pleased it really upset me. I picked up my wire and left. This was third time this year I had a bad experience and my rules are on the third offense I return what I can and stay away for a year. I returned the items I had and the customer service person who assisted me was kind, efficient and really very professional at his job. This is a good review because this associate and the gentleman coming back from his break who talked with me definitely made up for that bad experience at customer service a week ago. I'll just suffer the $267.00 but before you cut wire for a customer you should tell them no returns on cut wire or at least have a very visible sign stating the same. I'm in this store 60-80 times a year and like it but I demand reasonable treatment and certain level of service. The wire purchase - User ID: HD9 32446 29705 / PASSWORD: 22380 29695

Every time you need help and assistance they are there. Be proud of your workforce.

Fantastic, great store. will recommend

A small gesture that led to an additional sale. I was searching for a specific Milwaukee 7" ph2 impact bit. I was unable to locate it in the area designated for that bit. An employee helped me search for it with no avail. He then adjusted it out of stock. Because he knows that I purchase a lot of Milwaukee tools from the Home depot. He informed me that they just received the new Milwaukee tumblers. He assumed that I might be interested and told me where to find them. while I was there looking at the Tumblers I noticed a tool carousel 2 feet away with the missing impact bits. I purchased both items and informed the employee that I found the lost stock.

Always helpful in whatever needs I may have for whatever project.

The appliance specialists of this store helped shepherded us to finding the best four major appliances for our new home which is being constructed, and found unbelievable prices better

Repair deck every year. Replace bad board.

The majority of the time it is very hard to find someone to help you. Don't ask for loading as you will be left out in the loading zone forever. Every time I need help, no one ever shows up. I even had a customer that was walking into the store help me load some heavy stuff.

My favorite Home Depot. Know right where everything is, employees are always friendly. Just wish they had a qualified person in each department like they used to. Need to pay a little better to keep them. They were more valuable to customers than you have now.

Our sales person in the millworks department was fantastic! Brenda was very knowledgeable and patient. Home Depot couldn't ask for a better person to represent them.

Every time I shop here, the employees are welcoming, friendly and extremely helpful. They take an interest in you. I go out of my way to shop this store.

Christine Maslak in appliances has the patience and knowledge! She was so thorough with me when it was time to pick out all my appliances. I can't thank her enough for all her help these past few months!

Christine went above and beyond helping me to pick out the perfect Dishwasher.

In last 1 month had over 10+ orders and everyone one of them was ready on time. Employees greeted with smile. Once the order was picked up they wish and thanks for shopping.

No carts for wood, again..... Only self scan open, again... Im done with this stor.

always have exactly what i need.

Great ideas and help with kitchen remodel

A new bath tub, flooring, tiles for shower wall

It was a pleasure to shop at the Howell Home Depot today. The staff members were very friendly and easy to locate. I didn't have to hunt for a staff member to assist with locating a couple of items. They were right there in the aisle. I was able to use the regular check-out lane also. A cashier was waiting for me. I didn't have to use the self-checkout which is difficult at times. I will continue to keep this my regular go-to store.

Associate named candice should be commended for her knowledge of her job and friendly attitude. Had me in and out quickly and efficiently. Shes awsome.

great help from the store employees

Just made our purchase and had great support from our sales lady who helped us to make a good choice

had tools and a tool box with great prices

We are so happy to have Home Depot right here in Howell. We can always count on their regular hours, helpful staff and quality products and services. We've purchased everything from ant traps to carpeting to a whole house full of appliances. We so appreciate the help they provide when we're doing a project or repair ourselves too; they have saved us many mistakes and lots of time.

Deanna golinske is the lady you want to talk to when purchasing new appliances.

This store seems to always have assitants ready willing and able to assist shoppers. They are friendly, knowledgable, and diligent to provide assistance.

I arrived just before closing time, and the associates were extremely helpful in guiding me to find what I was looking for. With enthusiasm, cut the piece of lumber that I needed.

Every time I shop here everyone is helpful and friendly

extremely available, helpful and friendly associates in several different departments. Very clean store inside and outside. Great product choices and prices!

Helpful staff. Cheaper prices good experience.