#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(517)817-2713
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1400 N Wisner Rd
Jackson, MI 49202
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Customer Store Reviews

  • 4.8 out of 525 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (525)
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Showing 1-30 of 525 reviews
Store was clean and the workers were nice and helpful.
Store was clean and the workers were nice and helpful.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Very helpful place for fixing or remodeling or even just grabbing a few things to decorate.
Very helpful place for fixing or remodeling or even just grabbing a few things to decorate.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
I've been looking for a utility trailer and ended up here. They had the inventory no one else se...
I've been looking for a utility trailer and ended up here. They had the inventory no one else seemed to have. They had several to choose from. Both the associate in the Garden area and the associate from Hardware that had to assist me in my purchase were very courteous, friendly, knowledgeable and helpful.
by
  • Verified Purchase
  • Recommended
The folks here seem genuinely interested in helping other customers with their issues. Thank you,...
The folks here seem genuinely interested in helping other customers with their issues. Thank you, Home Depot people, for taking the time to answer my questions, to stop what you were doing to help me out of a jam, saving me a bit of time. I appreciate you!
by
  • Verified Purchase
  • Recommended
Manager Glen is not a good manager refused to compensate me for my issues so I requested my mone...
Manager Glen is not a good manager refused to compensate me for my issues so I requested my money back
by
  • Verified Purchase
The associate Chase at the service desk was so helpful. This kind of customer service will bring ...
The associate Chase at the service desk was so helpful. This kind of customer service will bring us here first in the future.
by
  • Verified Purchase
  • Recommended
The lawnmower select was limited at best, but that is to be expected this time of year. We had t...
The lawnmower select was limited at best, but that is to be expected this time of year. We had to talk to four different associates none of which knew what promotions were going on currently. There was an old sign out about 0% financing that expired two days ago misleading anyone who looked at the mowers. I called the credit card 800 number to inquire about the limitations of the promotion. The first time I was told a certain number for each financing options, then I called back and was told that the financing options did not exist and never had. We spent an hour trying to figure out the financing options, only to finally have someone confirm that it was not the financing we wanted (or that was advertised). The cashier who was not properly listed on the receipt was rude to say the least, I will not be shopping there any time in the near future, in fact as soon as we are ready to start remodeling our home I will not be returning here. The customer server left much to be desired and about the only thing that they had going for them is that the store was clean.
by
  • Verified Purchase
The employees here are great!! They know the store and are willing to go above and beyond to hel...
The employees here are great!! They know the store and are willing to go above and beyond to help you find what you need.
by
  • Verified Purchase
  • Recommended
Visit this store and experience the wonderful Maricruz. She is very professional helpful and kin...
Visit this store and experience the wonderful Maricruz. She is very professional helpful and kind. It will make your day
by
  • Verified Purchase
  • Recommended
Abigail at the service desk was outstanding on guest service! Great team-members like her are why...
Abigail at the service desk was outstanding on guest service! Great team-members like her are why I choose to return back to a store!
by
  • Verified Purchase
  • Recommended
My local Home Depot is awesome. All the staff are professional yet friendly. They are always will...
My local Home Depot is awesome. All the staff are professional yet friendly. They are always willing to assist and help their customers. Our cashier today was Emily. She is quick, friendly and very helpful. I love my local Home Depot!
by
  • Verified Purchase
  • Recommended
I visited Home Depot this morning, the Saturday before Memorial Day. The store was busy. I went t...
I visited Home Depot this morning, the Saturday before Memorial Day. The store was busy. I went to buy a weed whip that was battery powered and easy to handle. I found a Ryobi and asked an older gentleman to help me. We read the outside info and determined that the one in my cart would work for me. At the front of the store I found a Ryobi display of batteries and a special promotion. If the 2 pack was purchased, I could get a free tool. I talked to two guys and they helped me. I wanted to know if I bought the two pack of batteries, could I take the tool home today? Yes, I could! I then met a young lady, Autumn. She looked up stuff one her phone, walked me to the single pack batteries to compare prices and walked back to the display chatting and asking helpful questions. :) At the checkout Barb helped me use a discount and was very sweet. All in all, it was an awesome experience!! I will be going to Home Depot first from now on, I was very impressed how much they helped on such a busy day!!
by
  • Verified Purchase
  • Recommended
This is the third garden center/greenhouse I went to today in Jackson looking for what I wanted. ...
This is the third garden center/greenhouse I went to today in Jackson looking for what I wanted. I should have started here. They had everything and at affordable prices!
by
  • Verified Purchase
  • Recommended
Brandon from the lumber department was extremely helpful. The store was busy. Brandon took the ti...
Brandon from the lumber department was extremely helpful. The store was busy. Brandon took the time to help me and I felt he was not trying to rush me.
by
  • Verified Purchase
  • Recommended
I do not recommend this store for major purchases or work. I spent 7 months trying to get a stove...
I do not recommend this store for major purchases or work. I spent 7 months trying to get a stove that was not damaged. Don't even think anyone is going to care. They spent 7 months shifting responsibility. They were friendly, apologetic, but totally ineffective. It was more than a bit frustrating. Corporate was no better.
by
  • Verified Purchase
the employs where more helpful than at most box stores I would have liked to see more trim option...
the employs where more helpful than at most box stores I would have liked to see more trim options. I would rate them 8 out of 10 on customer service
by
  • Verified Purchase
  • Recommended
Always get what I need. Fast in and out , nice prices and friendly staff.
Always get what I need. Fast in and out , nice prices and friendly staff.
by
  • Verified Purchase
  • Recommended
Everyone is very friendly! Knowledgeable and very helpful.
Everyone is very friendly! Knowledgeable and very helpful.
by
  • Verified Purchase
  • Recommended
Quality and quantity of supplies was just what I needed. Very personable and helpful employee's.
Quality and quantity of supplies was just what I needed. Very personable and helpful employee's.
by
  • Verified Purchase
  • Recommended
great store employees are helpful and the owner is a great American .I really like going to this ...
great store employees are helpful and the owner is a great American .I really like going to this store people don't hide from you they always help you find what you need.
by
  • Verified Purchase
  • Recommended
Great selection of seasonal plants and bushes. The employees were very nice and helpful.
Great selection of seasonal plants and bushes. The employees were very nice and helpful.
by
  • Verified Purchase
  • Recommended
I was satisfied with Casey at home depot in the paint are she is very nice with a good attitude a...
I was satisfied with Casey at home depot in the paint are she is very nice with a good attitude and very helpful.
by
  • Verified Purchase
  • Recommended
I love the ability to see the product I need on-line, check the inventory in the store, find the ...
I love the ability to see the product I need on-line, check the inventory in the store, find the location of the product in the store on-line and then get help if needed! Check out is fast with the self checkout process and Emily was very helpful and friendly when I needed assistance! Thank you!
by
  • Verified Purchase
  • Recommended
The employees that I worked with went over and beyond my expectations. Extremely friendly and he...
The employees that I worked with went over and beyond my expectations. Extremely friendly and helpful, highly recommend this location, I go there often.
by
  • Verified Purchase
  • Recommended
Good prices and great customer service
Good prices and great customer service
by
  • Verified Purchase
  • Recommended
Just Got back from the home depot in Jackson, every one extremely helpful
Just Got back from the home depot in Jackson, every one extremely helpful
by
  • Verified Purchase
  • Recommended
Have an ongoing paint project in my home. When I first went into this store a couple of weeks ag...
Have an ongoing paint project in my home. When I first went into this store a couple of weeks ago, I wasn't sure which items I would need (other than the paint, of course). The two women in the Paint Department were more than helpful with their suggestions. They took their time with me, and made me feel like a valued customer. I feel very confident in their expertise. Thank you for your helpful suggestions.
by
  • Verified Purchase
  • Recommended
Store employees are always helpful to me.
Store employees are always helpful to me.
by
  • Verified Purchase
  • Recommended
Posted price not same as what was charged!
Posted price not same as what was charged!
by
  • Verified Purchase
Abigail at the service department is a great asset to the company. She went above and beyond to ...
Abigail at the service department is a great asset to the company. She went above and beyond to help us when she didn’t have to. Thank you Abigail
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 525 reviews

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