Reviews for Jacksonville W (oakleaf) #6890

I went to keys made. When I walked in I asked the first employee I saw to asked where to go. He immediately told me he could help. We walked me to a modern automatic key machine and made the keys himself. The man's name is Kaleb. Great service

I HAVE BEEN WORKING ON A HOME SIDING PROJECT NOW FOR ABOUT A YEAR. I AM RESIDING USING HARDI BOARD PLANKS. I HAVE HAD GREAT EXPERIENCES AT OAKLEAF HOME DEPOT AND HAVE BOUGHT ALL MY SIDING FROM THIS STORE. EVERYTIME THE CASHIER OR OUTSIDE ASSOCIATES WILL ASK ME FOR HELP LOADING. THIS IS AWESOME CUSTOMER SERVICE. I HAVE SOME BACK ISSUES AND THIS HELPS ME TREMENDOUSLY WHEN ASSOCIATES WILL GO OUT OF THEIR WAY TO HELP ME. THE EMPLOYEES TREAT ME LIKE FAMILY BECAUSE I HAVE BEEN IN THE STORE SO MUCH. I AM A RETIRED SERVICE MEMBER AND THIS IS EXACTLY THE TREATMENT I AM USED TOO. THANK YOU OAKLEAF EMPLOYEES FOR MAKING ME HAPPY EVERYTIME I MAKE PURCHASES AT OAKLEAF HOME DEPOT.

Great help from 7 different Home Depot Staff members in one visit!

Kate was very helpful in locating the bar code on this large box.

I just bought product. I’m glad I did.

You will not get help at this location.

I chose this home depot because of it's location and employees

My favorite Home Depot!

CASHIER MADE THIS TRIP AND CHECK OUT VERY PLEASANT,, IS GOOD TO SEE A GOOD WORKER THAT TAKES THE TIME TO MAKE THE CUSTOMER FEEL WELCOME! NEED TO HIRE MORE EMPLOYEES LIKE HER!!

I have never had a bad shopping experience at Home Depot in Oakleaf. The staff is just amazing, friendly and fun to talk with.

I am very satisfied with what I bought.

The Jacksonville Crosshill Blvd location has some of the best employees I have seen at any home improvement store location!

I love this store location, the availability of items I need to purchase

Associates are very helpful and friendly!

Jaylen was very helpful in the paint department…

Upon self checkout; one of my item could nt be scanned and Aniya automatically assisted so that we could complete our transaction.

Always good shopping experience..

The employees are very friendly so far. The store is clean a plus for me I mean at this point I have nothing negative to say honestly. Ms Byrd, kyra, Christian, I mean this employees are awesome I super love Ms Byrd in the painting department she is an exceptional employee thank you so much

The store employs very dedicated knowlegable people and Kelly Brooks is the best Customer Service Representative at this store or any other I've experienced.

Please make sure you visit the appliance department. We have purchased many appliances in the past when we resided in another state at a competitor. Make sure you ask to speak with "Shirle". Her knowledge of the current market conditions regarding the appliance industry is second to none. We purchased a new washer and dryer based upon our experience at Home Depot and the professional attention we received during out visit to the Jacksonville Store # 6890.

Clean, organized, and friendly employees. Great location also.

I ordered some lumber on 9 July 2021 to be delivered the following day. On the day of the delivery after waiting for approximately 8 hours I first used the online text support with no resolution. I then called the store (#6890) and after insisting to the point of yelling the lady I spoke with connected me with an Asst. Manager named Clara and she personally checked on my order and informed me that the delivery couldn't be done until Tuesday 13July2021. And while I can understand that the lumber is 16 feet long and it would require special handling what I can't understand is why I wasn't informed after placing the order and being consistently lied to about the status of my order. Don't they know how to read an order which had my phone number on it. And then to rub salt in the wound after all was said and done she wanted to place my order into regular shipping (6am to 8pm) and once again I blew up and insisted for a 4 hour window (6am to 10 am) which she then did. I also insisted on an email and receipt annotating all their screw-ups and resolution to this affair. NEVER AGAIN.!!!!!!! Do NOT use any of their delivery options. This store seems to suffer from a faulty business model that the store management encourages and isn't in step with or adheres to the quality all the other stores in the area which I've never had any problems with. The only thing that was done is that the delivery fee ($79.00) was waived, I still had to pay a crew I use because they were pulled from another job for this one. THANK YOU Home Depot #6890

I was very pleases with the sales associate. Shirla was very king and willing to help and make sure we were satisfied with our purchase.

Employees don't just care about making a sale, they cared about my budget also.

Ms. Byrd in the paint department is a godsend!! I’ve had horrible experiences over the past couple of months with Home Depot regarding paint and other needs, but Ms. Byrd and Josie changed my mindset about Home Depot. Ms. Byrd was very knowledgeable and patient with me as she tried to locate my custom color. She inquired about my day and my project and asked if there was anything else in the store that I might need once she was done assisting me. She restored my confidence in Home Depot!!

This store always has what my family and I need for our projects. We are always greeted with smiles and helpfulness when need. We do a lot of planting and outdoor projects and the pricing and protects available help us out tremendously. Thank you for all that you do for our community.

The Garden associate lee was very funny and friendly. He walk us right to the product and was very knowledgeable about the product even help me load my rocks.

They put up signs on special prices see associate, but associates dont know anything

Very helpful store people

David F in Garden was very helpful with my shopping needs and took the time to educate me on various products I was looking for. The Cashier was very Friendly and she (Kelly) fast and efficient in the checkout process.