Reviews for Kenner #349

Bad Customer Service and Employees Never Know you there to Offer Help

Always have a large quantity of items. Friendly staff

everytime I'm in the Kenner store the people treat me like a friend and like i'm the costmer that matter

We had good customer service from this lady name Zander

I purchase a couple appliances and i I’m very satisfied , the manager and sales specialist were great helping me , i will for sure go back for one more piece that i need .

I needed to return some extra pipe fittings I had purchased for a job but did not need. The return process was very easy and fast.

An employee in the plumbing section was extremely rude towards me and my family. I asked questions and he was unhelpful and angry. He was also rude to other Spanish people. He can not work with people.

I purchased a dishwasher and paid for installation. After 3 visits, Home Depot still has not gotten it hooked up. First crew said a plumber was needed. It took a week to get their plumber here who was here for 2 minutes and said he wasn’t sure why he was called. I then had to wait another week to have folks show up over an hour early and not have a needed part - telling us we had to get another appointment ( that I would have to wait another 2 weeks for). It should not take 4 appointments to install a dishwasher.

Got all my Milwaukee tools and organizing products from here.. I’m a very happy camper now..

Very helpful excellent customer service

I am handicapped veteran and use curbside pickup when possible On previous visit I waited over an hour and called 3 times before the product came out On this visit I waited 30 min and called They informed me the person that the person that did curbside pickup did not come in and that I had to come in and get it myself I could have sat there forever without some one responding Disappointing

I was very satisfied with my purchase

We have purchased over 90 bags of rubber mulch. Each time the forklift brings it out. Today we met Victor the only forklift driver on a Sunday. Very smug. Telling us he needs to get a manager to unlock a gate. Good luck finding that manager he says as he chuckles. You need to get a cart and load your own. Uh no we are not doing that, three other nice workers are using a pallet jack to help. He stood there and watched these other workers load up the bags as we also helped. He just stood there saying… if y’all would have made me open that gate and get this you would have been fired. Home Depot need to train that worker in mindful practices and customer service. Poor poor attitude.

Paul in appliances is great ! We just purchased a washing machine, he was friendly and very knowledgeable, he answered all of our questions!

I'm very pleased with the great customer service in the Pro Desk provided by Cavondra in the Pro Desk

A young female employee walked through the door screaming the MF curse words. The cashier in garden, Lexey was very rude. I was at self help cash register. She suspended my transaction so I was stuck and then rang up people behind me in line while I was stuck waiting. No respect for my time.

Cashier Lathecia handled my transaction very professional she was fast and courteous.I really enjoyed her input on some designs for my living room she's a really sweet young lady will visit and ask for her at the store

Kenner’s pro desk is always very helpful. I buy all my roofing & construction supplies there.

No one wants to help in there and when you ask for help they “don’t know “

Purchased an interior door online with ease and great customer service. I liked not having to wait on the phone to talk to a person. I rated it 4 for value because of the increased prices due to inflation and supply.

I had on line purchase issues since 1/18/22. Thought I finally got it resolved. After getting the product we ordered 1/18/22 and 1/20/22 which either day, the product was not available, I found the product which was just rec'd at the store today. Upon checking out, I had yet another issue with the e gift card. Logan, Anitress, and Nell worked on the issue till they completed the purchase at the store. Explained all to me. Used poise, calming tones, compassion, understanding, listened to what the issue was and understood it. Excellent customer service from all three ladies.

The store needs a serious going over. Employees are the only asset I see at this time. They are very kind and helpful. Due to the lack of plumbing supplies, I had to go to your competition, of which they had what I needed as well as an abundance of needed supplies. This location is convenient for me and I would love to see it turn around. I have not completely given up on HD, however for me to continue to patronize you store, I will need to see some improvement on how the facility is kept. Thank you for your time.

I bought a refrigerator and employee constantly rolled her eyes when asked a question!

Needs to work on more staff and product knowledge

Many contractors. Hard to park

I purchased shingles and needed assistance loading them into my vehicle. Instead of getting the assistance he threw a fit laughed and waited for a manager to come out before they started loading in a system. Upon loading my material, it was done in a non-caring destructive manner and damaged some of the material that was purchased.

I have visited so many home Depot but this one have best pro desk employees

I shop at most of the local HD stores. This store, by far, has the best pro desk. My sales lady, Sabra, as well as the other sales ppl, goes above & beyond.

Love this store! It’s busy but the people take good care of you

Very helpful associates