#1 Home Improvement Retailer

Customer Store Reviews

  • 4.6 out of 418 reviews
92%Of Customers
Recommend This Store
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Showing 1-30 of 418 reviews
Nice store, friendly people and great location
Nice store, friendly people and great location
by
  • Verified Purchase
  • Recommended
Small HD, don't even carry any sample size of other paint colors aside from black and white and t...
Small HD, don't even carry any sample size of other paint colors aside from black and white and the personnel are really unhelpful. Took me such a long time to self-checkout on 4 items because the HD employee was busy chitchatting her day away. When she finally came to authorize my gift card, she said with an attitude "I'm coming over, ma'am!" and yanked it from my hand. As a person who worked as a former cashier at a retail store, this really bothers me.
by
  • Verified Purchase
Too many store employees ask you can you help when you say yes I have a return Pro sales says I d...
Too many store employees ask you can you help when you say yes I have a return Pro sales says I dont do returns. Any one can run a return it's so basic especially when I had the receipt for the product. Returns are, hit return button then scan receipt then scan products then finish and have customer sign and give both receipts. So many times over the years I have asked either for help finding product and have been given wrong aisle or go ask some one else. That attitude needs to change badly
by
  • Verified Purchase
The staff at this store are knowledgeable and always greet me with a smile. They really go above...
The staff at this store are knowledgeable and always greet me with a smile. They really go above and beyond in meeting my expectations!
by
  • Verified Purchase
  • Recommended
The staff in this store are so friendly, I shop back in Mobile Al when Im home, but the staff her...
The staff in this store are so friendly, I shop back in Mobile Al when Im home, but the staff here beat them!!!
by
  • Verified Purchase
  • Recommended
I own a building and have purchased a number of appliances from this store. I always work with Fo...
I own a building and have purchased a number of appliances from this store. I always work with Forrest. He is incredibly experienced and able to explain the more nuanced features of items in order to create a more informed decision on behalf of the customer.
by
  • Verified Purchase
  • Recommended
Everyone here is always really nice and the customer service team always makes us laugh
Everyone here is always really nice and the customer service team always makes us laugh
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The inventory is extensive. I was there on a Sunday morning and was having trouble finding what I...
The inventory is extensive. I was there on a Sunday morning and was having trouble finding what I needed for my project on the second floor . A sales associate came over, made some helpful recommendations and then walked with me down to the first floor to find the other items I needed to complete my project. This store is my new "go-to-store" for home repairs and improvements. Outstanding customer service !
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Store is in a convenient location where big stores are not often found. Parking is easy and the s...
Store is in a convenient location where big stores are not often found. Parking is easy and the staff has always been fairly helpful. The store is rather large for the location but still seems to be lacking options in certain areas.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
This is a neighborhood store and I usually find what I'm looking for
This is a neighborhood store and I usually find what I'm looking for
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Super friendly staff, very helpful - the employees went looking for customers to help rather than...
Super friendly staff, very helpful - the employees went looking for customers to help rather than stay busy in a corner of their store and mind their own work.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The employees in this store are very knowledgeable and take pride in his or her job. The lines a...
The employees in this store are very knowledgeable and take pride in his or her job. The lines are short and the service is great!
by
  • Verified Purchase
  • Recommended
Love this store. Always go here when visiting my daughter and helping her with projects. Gentlema...
Love this store. Always go here when visiting my daughter and helping her with projects. Gentleman in fasteners spent time with me finding a small but unique and important screw. Made my day !
by
  • Verified Purchase
  • Recommended
Love the location
Love the location
by
  • Verified Purchase
  • Recommended
I've been shopping at this particular Home Depot for many years and I ALWAYS find the staff frien...
I've been shopping at this particular Home Depot for many years and I ALWAYS find the staff friendly and helpful. They greet you the moment you enter the store and ask if they can help you find something. The store is always clean and I never have difficulty finding what I need. The facilities are also very clean and is appreciated.
by
  • Verified Purchase
  • Recommended
I find all what i need there, very good prices ,very good service very attentive.
I find all what i need there, very good prices ,very good service very attentive.
by
  • Verified Purchase
  • Recommended
The associate (Juliata) I worked with in home decor (rugs,drapes,blinds) was phenomenal. She know...
The associate (Juliata) I worked with in home decor (rugs,drapes,blinds) was phenomenal. She knows the products, gives good advice, and is incredibly efficient!! A reason to shop at the Lincoln Park store.
by
  • Verified Purchase
  • Recommended
They are always very helpful and friendly at this store. Love the friendliness. Parking is awesom...
They are always very helpful and friendly at this store. Love the friendliness. Parking is awesome and easy and in a great area. Love shopping here even if I don't need anything. Can always find something I want or need. Highly recommend.
by
  • Verified Purchase
  • Recommended
I advise calling the store before you go there to make sure they have what you want to see. You ...
I advise calling the store before you go there to make sure they have what you want to see. You might have to go to a different location to see what you want. This store is good for designing your kitchen or bathroom and seeing the product. Except if you want to see the in-stock cabinets. They don't have them at this location. Go here when you have a lot of time. Sometimes it is crowded. The line to make keys had two people in front of me and three people behind me. The check out line was quick. This store is conveniently located.
by
  • Verified Purchase
  • Recommended
I am currently working on renovating my kitchen. I am working with Kurt Singer who has been very ...
I am currently working on renovating my kitchen. I am working with Kurt Singer who has been very attentive and helpful in design, cost perimeters and overall understanding of what I am trying to achieve in the renovation. I recommend this Home Depot and Kurt!
by
  • Verified Purchase
  • Recommended
there are three or four Home Depots close enough to visit and depending on what I'm looking for I...
there are three or four Home Depots close enough to visit and depending on what I'm looking for I'll use different locations based on my need. If I need wood I'll go to one because there's a Menards near by. If I need stain I'll use another because around the corner is a Wood Craft. I always start at Home Depot because I almost always find what I'm looking for and that saves time, gas and that adds up to money. Tommy Owner 440Music.com Radio Stations
by
  • Verified Purchase
  • Recommended
Great, knowledgeable staff
Love this store! Always find exactly what I'm looking for and MORE! Knowledgeable staff that doesn't treat me like a "dumb" female! Offer suggestions that really help! Great place to browse for ideas! Highly recommend this store!
by
    Need help in the plumbing area? See ”EB” if he's on duty. While I’ve been helped in some rega...
    Need help in the plumbing area? See ”EB” if he's on duty. While I’ve been helped in some regards by many of HD staff over the years, t“EB” displayed the professionalism reflecting he is one of the very best. He really impressed me with his friendly and customer oriented attitude. “EB” went the ‘extra mile’ assisting me in finding the products I needed. He even walked me to the aisles to help me determine products with specifications that would meet my needs. I have done a lot of business with your store since moving from the Gulf Coast after Hurricane Katrine destroyed our home. In almost every instance your employees are courteous, attentive and helpful. In these days of constant consumer complaints and experiences of store staff indifferent to customer needs, having such great employees as “EB” is most refreshing. Home Depot can be rightfully proud of all its employees. Their professionalism, customer service, and product knowledge remain the reasons I continue to do business with you.
    by
    • Verified Purchase
    • DIY
    • Recommended
    They can have my money
    I've been here a couple of times and notice how friendly everyone is. It's refreshing to have a store where people enjoy to be at work.
    by
      • Recommended
      Bad service
      Workers were not helpful at all. No activity while I was there. I asked for help and five employees just stared at me. With no help whatsoever.
      by
        People are very friendly and helpful. The store layout makes it easier to go to various departmen...
        People are very friendly and helpful. The store layout makes it easier to go to various departments and parts of the store.
        by
        • Verified Purchase
        • Recommended
        I'm an old lady who still likes to fix things and at this store all the employees are friendly an...
        I'm an old lady who still likes to fix things and at this store all the employees are friendly and helpful. I can always find someone to assist me when needed or guide me when I don't know what to do. This store has a great variety of home improvement products and I always end up buying more that I had planned because while I'm walking through the store I might see something that I can use in my home or I will spot a product that I could use to fix or improve something I have. The prices are decent and I have shopped at Home Depot since I came to Chicago and will continue in the future.
        by
        • Verified Purchase
        • DIY
        • Recommended
        Very pleasant cashiers/dept employees
        Needed some help at gardening dept. Got assistance from multiple employees all were friendly.
        by
          • Recommended
          easy to find what you need and the employees are friendly
          easy to find what you need and the employees are friendly
          by
          • Verified Purchase
          • Recommended
          Excellent location w/ parking garage. Friendly and helpful staff
          Excellent location w/ parking garage. Friendly and helpful staff
          by
          • Verified Purchase
          • Recommended
          Showing 1-30 of 418 reviews

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