Reviews for Madison, MS #2912

The women that work at the service desk are kind, pleasant,helpful,and go out of their way to take care of the customers. Thank you, Brittany, Victoria and Sheryl for all your help. You surely know what customer service is and it shows

Great Service,Nice and hard working employees,

I've shopped at this location multiple times over the last 2 weeks to purchase moving supplies. Every visit was consistent with the store being easy to shop and very friendly and engaged associates.

So tired of your re-stocking in the middle of the day so I cannot even get to the products I need!

This store needs to train their front desk clerks better. They are friendly and fast, but not efficient. They want to get you through, which is good, but should be much more caring of what they are doing, as well as having polite manners! I to make an extra trip back to Home Depot because the clerk charged me twice for an item. Then he was rude about my refund. When I asked to speak to Erica, the manager, he returned me my money, that he had screwed up on originally!

I waited for longer than 5 min for help in flooring. I went to search for someone and was directed to someone else 3 separate times. Once I found the person that could help me, she was too busy talking about personal things so I left. I went to inform a manager and once I waited for 10 min and they also never came, I purchased what I had and left.

Went in with a shopping list. Was never spoken to or helped in spite of shopping in three departments and in view of a large number of team members. The only thing that spoke to us at all was the automated checkout. Is customer service truly dead? Hopefully this was an anomaly today and others will fare better than we did.

The purchase was made very effortless and easy. I would commend the associate for his excellent service.

Great customer service! Employees very knowledgeable. If it's not in stock, they will order for you.

We are retired and bought a new grill. Cashier was friendly and helpful. She called for a store manager to assist us by detaching the cable on the grill we purchased. The manager was kind and helpful. There were other workers in the area who came right away to assist and loaded the grill in our truck. Even talked about coming by for burgers or steaks!

GREAT STORE.

GREAT HELP LOADING MY STUFF ,EVERYONE HAD ON MASK

The sales Associate was courteous and went out his way to help me. I had a great experience everytime I visit the store they are friendly and ready to assist customers.

The custom service is terrible in this store.

Excellent professional knowledgeable employees.

No male assistance to help a female customer load "pick up" order!

I was treated very nice everyone was very friendly I will be back, thank you.

Hugh and David in the paint department went over and above with service to help me on 2 separate days. They were very helpful in the department and also loaded 5gal. drums of paint in my car. Thanks to both of them it made my day brighter.

Camille did a good job getting us checked out during a crowded period in the store.

employees were very helpful

Aisles are usually cluttered with merchandise that needs to be on shelves, some areas roped off, difficult to navigate through store. One employee kept answering his cell phone and talking instead of helping me, costing me a lot of money with 3 carpenters paid by the hour, all waiting for me to return with the items I was trying to buy. I found that very disrespectful on the employee's part.

Great service and friendly

Excellent customer service!!!

Due to the convenient location of this store we frequent it quite often. The things we have looked for were easily found. If we needed help to locate items there was someone available to help us. The store was always clean and neat. All associates are friendly and helpful. It was a pleasure and would recommend this store to anyone.

Customer service is impeccable. Especially the young lady, Arionna, whom I encountered today.

Excellent service and love the southern hospitality

Wonderful customer service and friendly smiles! Clean well maintained store. Overall great experience

Great store!!!

Fenise and Shelia are amazing at customer service. Especially now when you don’t always feel appreciated as a customer in many establishments.

I like coming to this store people always smiling ready to help you not hard to get in and get out