Reviews for Middletown,CT #6233

I'm closing on my first home on Monday and decided that today was the day I can finally purchase an exterior door that I have been eyeing since the start of my house hunting process. Justin and his coworker Charlie I believe his name was sales person (CVA01CR) went above and beyond to congratulate me on my new home. They spent a lot of time telling me how much they enjoyed working at Home Depot and spoke about the partnership Home Depot has with various local contractors that can install my new exterior door. I was very pleased with their attentiveness and went ahead made my appointment to get my door measured. They made my first purchase for my first home really exciting. After I left the store I went ahead and ordered a new mailbox too.

Good tool rentals. Good paint counter.

The staff at the Middletown Home Depot are always so friendly and very helpful. The store is always clean and stock full of whatever I need.

Middletown Home depot has its problems. When I went to self check out the system refused to accept a gift card that had been issued 8 days ago claiming it did not match the ID it was issued against. It then zeroed out the gift card without providing any credit against my purchases. It is inexcusable to field a system that steals from customers and makes me wonder how carefully Home depot runs their other IT systems. Many of the low level associates were kind and helpful, almost as if they knew they were being evaluated, but the checkout experience was literally theft. Fortunately a manager believed me and issued a credit ( which was less than the value of the lost gift card ) to somewhat offset the loss. In the middle of this 20 minute checkout ordeal the cashier took the time to make a totally useless and silly announcement over the store intercom to amuse some of his friends in line behind me. Unprofessional and tone deaf. This bad behavior more than wiped out all the friendly and thoughtful assistance I received from 2 different associates while shopping. After shopping at HD for over 35 years I think I've finally reached my limit with today's experience

I stopped in to purchase a string trimmer with leaf blower combo kit. I was also looking for an extra battery. Genevieve and Dave assisted me and located the battery and also matched the online price. They were kind, patient, friendly and engaging. It was a great experience and I will definitely be going back in the future.

Store is clean and organized. I was able to find merchandise easily. Love this location above others.... Staff is available, friendly and helpful and they find you, before you need them. Thanks.

Great Store Great people always willing to help.

I ordered pressure treated wood for stairs. The girl at the counter was so nice. Everyone was so knowledgeable and courteous. Thank you.

Today I needed help getting wood to make a garden bed. Greg offered to help me figure out the length and amount. He gave me lots of advice for my project and answered other questions I had. He is really a fantastic employee who went above and beyond with his expertise and kindness. Outstanding customer service and great energy!

The store was very friendly and helpful and clean

This is a good store to visit. The staff is friendly and helpful.

The staffs for this particular store are like family. I can't say much but, to say they are amazing, friendly.

Jamie waited on me and she was very pleasant. She answered my questions and didn’t hesitate to help answer my questions. I also like the fact Middletown Home Depot was well organized and SPOTLESS.

I have never had a problem with any of the employees at this store always friendly and ask if I need any help. Sometimes I do but for the most part it is easy enough to locate what I need on my own,but it is nice to know they are their if I need help.

Carly was extremely helpful in loading 12 x 40# bags of salt int my truck

Employees Michael Dragone, Manager Andy and the entire crew working in the returns department... especially Ms. Marrotta are always helpful. great group of people.

Had a awesome experience at the Middletown home depot the people there were warm and very caring and helpful , the store was very well organized and I found exactly what I needed..

Always great service and workers around to help.

The employees that I had contact with directed me to everything f\that I needed one of the products did not have a barcode I spoke with a employee and they told me at the self checkout the item would be in the system the employee at the checkout was able to find the in the system

While the woman in rugs was very nice and helpful, the woman at the self-checkout had an attitude....acted like she was doing me a favor by helping me.....and the machine wouldnt take my change....

Appliance Specialist Dale LaJoie was very helpful in ordering a refrigerator and very Patient. Customer Service was also very good. Only complaint that there was not a refrigerator that I ordered on the Store Floor to look at.... But everyone at the store was very friendly and helpful especially in these trying times....

Very nice to shop in this place Even the workers are friendly and very helpful

It's very difficult to get help from employees at this store. I have gone in multiple times, I am not a handy person, and often need guidance. Whenever I visit this store, I am often waiting half hour to an hour to be ultimately told that none of the staff working know how to help me.

The young cashier, Brianna, that assisted me was very friendly and kind. Her positive energy is what I like to see in a buisness like this. The store was clean, had everything stocked like it said on the app, I was in and out in seconds. Thank you Home Depot team!

Excellent Experience for me and people that have to work at your store are experts about their departments I speak Highly about your store and Angelo To my family.

Easy to show here. Plenty of goods available. Fast checkout.

All of the employees that I deal with are very helpful and friendly. They can answer any questions that I have about a product I should you use on a certain project. They recommend certain product's for specific projects that I'm doing.

Yes middletown is awesome but Glastonbury I'll. Not be visiting. Anymore but I got answers from paint. Person paularose. . she was very trustworthy.

Always fast in and out easy to find all the parts I need or call ahead and have put on hold

Muriel in home kitchen designs was outstanding with us. She helped design our bathroom vanity/sink and was very knowledgeable. We felt confident working with her. You really can tell that she likes what she does! Wonderful experience!