Reviews for Morgan Hill #8572

This store is a mess and not stocked, they don't carry 2x6 studs or denssheild. Isles are packed with product, not allowing customers to shop, they must not want out business

Favorite employees and managers! Roxanne, Steven, Mustang, Rudy and Daniel!! Friendly, knowledgable and happy to do their job to help with whatever questions or support we may need for supplies, tools, purchases, rentals or returns!

Came on a Sunday afternoon (yes, busy time) but garden center register had a very green and inexperienced associate working, who struggled through every customer. Really sad to see this stores slow demise.

On my second attempt on clearing my drain, Kurt gave me a suggestion, Instant Power Hair and Grease, and it worked. It saved me a plumbers bill as well as frustration / anxiety regarding my stopped up drain.

I came for 10 of 1 specific item and after 5 min of scan problems, I clicked for help -literally 10 employees at the front, two were standing at their registers, two female employees were hugging and laughing and others were scattered while the register is yelling for help (the register was loud) and no one came to assist. I changed to a register with a cashier and advised that I could not get help. Finally, after a few minutes with the cashier, a female employee came up and noticed no one was at the register I was at, I had been able to scan 1 of the 10 moldings but could not get the others to scan. No one acknowledged me at all while I was attempting to get my items scanned - for at least 5 minutes and no other customer at the register. The cashiers (both) were standing at their stations waiting for customers and not involved in the front-line gab fest the others were having, my cashier was courteous and apologetic. I have had other times where I seemed almost invisible at the Morgan Hill HD and other times where I received excellent customer service from the employees who help in the back. It is a hit or miss if the employees (in the front) are not in full conversations with other each other, it is frustrating sometimes.

I have a four-year-old son who is autistic. He was so excited to participate in the January 2024 children’s event that allowed children to build a wooden truck. We attempted the activity, however, with multiple kids banging hammers, the activity became very loud and overwhelming so we had to leave prior to him finishing his kit. We were intercepted by an employee who was very rude and told us we were not allowed to leave without him completing the kit. He was crying and very terrified of the commotion so I told the employee he had autism, and we needed to leave so he could find a quieter space to build his kit. She told me that maybe he should not come if he cannot stay in the designated area to build. Repeated to her, he has autism, and we need to find a quieter place for him to build, and again she double down on her discriminatory views and Told us for a second time that maybe he should not come to the future events if he cannot stay to build. She acted like we were trying to steal a kit by taking it with us without building it there, as if she was doing us a favor by letting us go with the free kit unfinished. I emailed the store manager and have not received a response. I also reached out through the corporate customer service channels, and again have not received any type of response. I am not asking for accommodation. I just want to get clarification on what the official Home Depot policy is Regarding the children’s event. I would like to know if children are allowed to leave with an unfinished kit, and what allowances are made for children with disabilities who are not able to stay within the crowded, loud roped off area to build the kit. A few of the other bay area, Home Depot stores allow children to take kits home. I’m wondering why this location seems to be operating under a different protocol and why I Have not been able to get a response from anyone at the local store or from corporate.

Air compressor as a gift. Lumber. Dishwasher refrigerator microwave .And I need more projects. Always tell the neighbors to go to Home Depot or I go for them.

Always helpful in the paint department and the cashier Yvette was so very nice and efficient.

Unfriendly lady at Returns. Never says hello or greets or smiles. Young employees in carpets cannot do simple math. Employees unwilling to cut Poly-Insulation so that it fits into car. Trashy looking parking lot. What is going on at this store?!!!

I shop their all the time and I am always happy and satisfied with the products, the service, and everything.

I felt like I was treated royally. I was greeted and helped by Angel, the manager, and he took care of anything from finding what I needed to loading it into my car. Exceptional service.

Khushi helped me order some carpet for a project. She saw me standing near the register, asked if I needed help then got everything done for me. It was awesome. Compared to every other experience Ive had at home Depot where employees: ignore you, walk past you, busy on their phones, bsing with others, not able to help because they don't know the product, don't know the department, can't find anyone from that department to help, have a mgr who doesnt know how to do something in that department. Best experience at home Depot ever. Thank you Khushi.

This was the worst experience in shopping ever!

I bought my custom-made blinds for my windows here. Sale person is very kind, and takes time to help me through the process.

Roxanne is very knowledgeable & attentive.!!!

Yesterday I went to return something. The person in front of me I guess made the employee upset. By the time it was my turn Grace the employee from the Customer Service dept was incredibly rude to me!! She snatched the receive from my hand and to top it off she threw my return receipt on the counter instead of handing it to me politely!! They shouldn’t have people working there that are unprofessional and rude!!

We are renovating a mobile home and when I went in to look at flooring, appliance, and window-blind options, Teresa guided me through the options that would best fit my needs and overall budget. I ended-up purchasing the flooring on the spot. She is very knowledgeable and helpful. Great customer service throughout the entire process.

Employees doesn't know about their own store policy

Great service from Associate who found the last Ring indoor camera.

The store is fine, but the parking lot is full of trash. Every store should maintain their parking lots there is trash and garbage that looks decades.

Great shopping experience when I ordered a large group of appliances for a kitchen remodel. The prices were very good. Recommend going early in the morning when the service reps can give you lots of quality time.

Designing a kitchen was a high anxiety event. WAS, Bev was patient and offered us ideas, thoughts, and samples to help us make out decisions! Now, we are just super excited to receive our cabinets get our kitchen makeover done! :o)

They should shut this store down. They are always out of stock of what it says online. Out, out, out of stock ALL the time! Well, part of the problem is that the products are not on the shelves. They are still somewhere in manufacturer boxes somewhere else in the store. The employees don't stock the shelves are slow and unhelpful. I live in Morgan Hill, and I will just go to Gilroy Home Depot or buy online from now on. I can't afford to waste 1/2 hour at this store every time I need a $2 part. I go home empty-handed 4 out of 5 times.

On Wednesday, May 5, 2021, we purchased a Washer & Dryer from Home Depot. Theresa Taylor was our Sales Specialist. Theresa was very customer-centric; helpful, friendly, and explained the products in a thorough manner.

Thank you to Enzo and Joseph in Gardening for excellent customer service! They helped track an item down for me in the store and did so without hesitation. Keep up the great work!

Everytime I go to this store the employees are not at all knowledgeable or helpful. Plus, the plants are terrible and the inventory is terrible

A degenerate newer employee near Tool Rental (a red haired man with sagging pants and a beanie hat in 100° weather) smokes right outside the door. I told the infidel I didn't need the headache, nausea, throat full of phlegm, and angina from his cigarette. His stinky colon then continued to crowd me throughout my visit. Everyone else was great.

Keep track of the price of the items you are buying when it comes time to check-out. I have been overcharged before and on this trip, I was over charged 80 cents on 2 items. Eighty cents doesn't seem like much, until you consider how many Home Depots there are and how many times customers are overcharged. Overall the store is pretty nice.

The customer service in this store is HORRIBLE. I needed some wood cut, and everybody i asked either left me hanging, passed the buck, or acted like i was bothering them. I WAITED 55 MINUTES. Then one employee of the 10 that walked by me and ignored me, asked if i needed help, and within 3 minutes of me telling him my situation, someone was cutting the wood. I asked the assistant manager if he could help me, and he just looked at me like i was bothering him and interrupting his conversation with another employee. I asked the head cashier TWICE if he could help me, and to his credit he did walk around and look. But after he couldn't find someone he just left me hanging without telling me anything. BIG THANK YOU TO RAY AND MIGUEL FOR THE HELP!

I truly do appreciate the store being open and employees working during these difficult times. I just wish that my husband and I were treated better during our visit today. We went in to buy mulch and a few other gardening items to help out an elderly neighbor during these challenging times. After we checked out in the garden center, an older woman who was water the plants outside questioned us a few times. She asked if we paid for our products and if we plan on leaving since we were browsing at plants on the way out. I'm unsure why either of those is her business. Since we bought mulch, I had to pull the car up nearby so my husband can load the 11 bags of mulch that we already paid for. About five minutes later, another employee came by and did a receipt check on us. This is fine, however, he told us that the only reason he came by was because the lady working in the garden center though we were stealing and that they don't normally do receipt checks. If she was so concerned, I am not sure why she didn't just walk 10 feet over to the cashier to ask her if we paid or let the asset protection team handle it. This experience is unsettling to me and I never want to be treated this way again. I work hard for my family and my community so to be questioned by such an ignorant person is unacceptable. I hope Home Depot takes this feedback seriously and addresses this with the employee working today in the garden center so that it never happens to anyone else.