Reviews for N Fayette #4117

The employees at Home Depot in North Fayette went above & beyond to help me with my DIY flooring project. Charles in flooring was always available to answer my questions or concerns. From the time I walked in to the flooring dept.- until they loaded my purchase in my SUV- they were there for me! Now that was friendly service!

I visited this home depot for flooring. The salesperson was helpful. During the checkout process we were told flooring material can only be delivered via a box truck and not small flat beds. There were flatbed truck delivery available in 2 days (on 11/29), but they scheduled us for a box truck delivery on 12/7 almost 9 days after. But interestingly, the items were delivered using a small FLATBED truck only. I could have done that myself and save some money!! I lost precious time to be able to complete the work before Christmas, very frustrating!!

The store employee was extremely helpful. I don't remember his name,but he is young, short and he had his hair in a bun. He stayed with me and showed me what I need and explained how to use it.

sales person Patti went above and beyond for me

On the evening of Friday May 13th 2024 I attempted to purchase an item I needed for garden/patio. I attempted to use a $100 gift card and as I went to check out the pin looked like it might begin to scratch off and I asked the employee assisting at checkouts what I should do and she proceeded to scratch off the the PIN number entirely. Then said I should go to customer service now. I proceeded to the customer service desk where I was met with three employees who really didn’t care about the issue and one of them just left. The younger employees tried to reach the manager but had trouble because she was not responding at all. The manager, Liz, kept me waiting at the desk for a half hour and provided no support at all.i am 7 months pregnant and had my toddler with me waiting for over a half hour with no help. I gave up and purchased the item without a gift card even though it wasn’t my error it was the sales associate at the checkout kiosks. I am an honest person and didn’t deserve to be treated like that by the sales persons or manager. Now I’m out the gift card entirely from no fault of my own and no one to help me whatsoever. I just couldn’t believe how little the manager cared about our needs and shortcomings of her own team and how it directly affected the customer.

I filled out a survey to enter a sweepstakes and recognize an employee. But in order to complete the survey you need to select you don’t want to enter the sweepstakes for it to process. This seems like false advertising. But wanted to ensure employee got recognized

My husband was just out of the hospital for a few days, when the shower water line broke. We needed certain parts and Bruce in the plumbing department was so helpful, he stayed with us until we found what would work in our old house.

We arrived just as the store lost electricity. Even still, the staff was welcoming. Ray in appliances was helpful and knowledgeable. Ashlee at the Pro desk was friendly, engaging, and a joy to work with. A great experience!

I had to pick up an order and also had to do a return and was treated with friendliness and efficiency by the store employees.

The people who work at this store are always knowledgeable and are more than happy to answer all questions and make pertinent suggestions based on my needs. This visit Randy at the self checkout was very helpful

The self checkout was attended and the associate was very friendly.

Had what I needed in stock compared to other stores

The store was clean, well organized, and my associate was extremely helpful and knowledgeable.

I wanted to purchase a washer before the sale ended. I wasn't sure what to expect on a Sunday afternoon but the whole experience went very smoothly. The sales person was extremely helpful, answered all my questions and and told me what to expect with the delivery process.

Everyone in the store was friendly, incl Emma in customer service. After an issue with one salesperson, however, we paid but left feeling duped. We returned later to speak with a manager. Nick heard our explanation of the experience, understood why it was an issue, and went above and beyond to make things right. Such customer service stands out and creates good will and confidence in the store.

I BOUGHT A ELECTRIC TRIMMER, PLUS, SPOOLS, LAW MOWER BATTERIES AND CHARGERS, HOSES, A DRIP PAN WATER PROTECTION PAN, AND ELECTRICAL EXTENSION CORDS 12 G, AND MANAGERS HELP ME WITH SALES, PROMOTIONS, OPTIONS, TAX RECEIPTS, AND ADVICE. CARRIE: MANAGER Home Services at Chippewa #4148 2670 Constitution Blvd Beaver Falls, PA 15010 EMILY MANAGER Home Services at N Fayette #4117 440 Home Dr Pittsburgh, PA 15275 JILL AND OTHER EMPLOYEES

HD needs to place a knowledgeable employee AT the door to help people find what they are looking for. I have to wander aisles looking for help!!!

We went in looking for windows. Ruben helped us right away and went through all of our options that would save us the most money. He didn’t try to sell us anything we didn’t need.

Do not trust or let employees count and load product into your vehicle. They can not count or do not care and you will be shorted product. Apparently staff can not count to 25. Must not know what to do when he ran out of fingers and toes.

After a miserable experience online with a lost and damaged order, Kim and Dayna in Customer Services simply "made it right" for me and did everything they could do and more for me during the return process. Kudos to you both!

Your salesman, Ruben really knew the product. He went out of his way to get me the best product at the best price.

Seamless experience.

As a purchasing manager from a local restoration company, who purchases daily from the Robinson Twp. Home Depot, I can attest that Rich, Len, Keith and Connie, at the Pro Desk, are the best to work with for material purchasing, returns and troubleshooting on any order delays!

Hello. I bought a faucet from Home Depot the other day, had a plumber at my house today and realized the faucet was used. I am so upset that I paid for something at your store thinking it was brand new and finding out the thing was used and returned. The box had no directions, parts missing. This is so upsetting.

My wife and I are remodeling our finished basement family room and wanted to put ceramic or porcelain tiles on the floor. The North Fayette PA Home Depot store had a great selection of tiles, very helpful staff, and very competitive pricing. We ordered 600 square feet of tiles and they came in when it was said they would be.

The store employees were two of the best I have encountered the manager Steve went above and beyond to make our experience enjoyable and the cashier Michael was so pleasant and knowledgeable

Jason Simons in the Pro center provided excellent customer service. He was professional, knowledgeable and patient!

The guys at the pro desk are incredible and consistently outperform other Home Depot’s in customer service and willingness to help! We drive 20 to 30 minutes out of our way just to come to this Home Depot due to the level of attention. We get as a customer and he constantly fully stocked shelves.

Friendly, knowledgeable associates, easy access plenty of parking, website has never deceived me telling me an item is in stock and you not having it when I visit to buy it.

Look. This place is friendly. The employees know what they are doing, and they seem to know exactly what I need. Thanks for helping me start and finish projects.