Reviews for N Phoenix #401

Great leadership in store 401... so may employees ask if you need anything or help. That comes from the top....

Staff at store 401 rock... The guys in millworks are the best if you are buying windows or doors, I would highly recommend them...

Store 401, 2300 E Bell Road is still the store to go to. Great customer service. Thank you....

very helpful staff. We needed something that was not on the shelves, the employee took the time to find it and get it down from the racks for us. Thanks so much

A clean store, well laid out, pleasant to shop in and has helpful and friendly employees.

General attitude is "we'll do the best we can, it's all corporate's fault!"- we have to wear masks- corporate said so!, we can't get any help, corporate won't hire anyone!, we'll let them know (but they won't care!)- I felt dirty coming out of the store. Corporate either get you stuff together- OR- fire some people! What happened to people liking their jobs?

Clean store, well stocked. friendly & helpful employees.

The customer service is great at this store. Thank you Home Depot for hiring and staffing your stores with the right folks.

Best place to buy lumber. They cut if for you for free and are prompt on their service. Thanks

How often to you see an Asst. Manager cut wood for someone. Brian at store 401 does it... Thats why their customer service is so great. Pete at the Pro Desk is amazing too. Thank you all for making the customer service so great at this store.

Bought a hot water heater for around $585 the installation through HD was over $800 and they were late.

Store 401 is great. Lots of staff to help you and they are very friendly... You won't be disappointed shopping at this Home Depot

I live alone and serve as gardner, housekeeper and handy person, so I shop at Home Depot often. I feel lucky that there are two of them very close by. Considereing how often I shop at Home Depot there have been very few time I was disappointed. I was very satisfied today. When I was looking for an item an employee came to help me without without having to ask. She was very pleasant and knowledgeable. I was grateful for herhelp.

Dawn and William were amazing. Thank you

I got help on three department items as well as advice on products suitable for my project.

I truly appreciate your return policy and procedures. I still always feel a little weird returning things. The staff you use for returns at the East Bell Road store helps cut the edge off of doing returns. Jessica was excellent helping me today. I purchased the returned items on three separate visits, on two different credit cards and cash. She was patient and helped me through the process. This is one of the reasons why I keep coming back to this store. Thanks Jessica...

I love everything about this store!!!!!

The employee effected to scan one of my gift cards requiring a re-visit.

The leadership team at the Cave Creek and Bell Home Depot are great. All the staff are very helpful and make you feel like family. A shout out to William in millworks, Bill in appliance, Jackie in customer service, Chris who works the floor (I think?), Pete at the Pro-Desk and to the rest of you who are always there to help me with my DIY projects.

Nice n the store was clean n the bathroom was good condition and was stocked up and the employers were nice

Great customer service. Thanks Mike, William, Bill, Jackie and the management team. I will be back

Bad customer service

The store and its employees are always very helpfull!!!!

Always helpful employees

Great customer service as usually.

You most definitely did not nail it. this was the worst customer experience I ever had, this may be the last time I shop at home depot. It all started when I tried to purchase a skilsaw table saw online for curbside pickup. The saw was not available to purchase online, so I called up my Phoenix home depot. I explained the situation and asked them to check for the availability of the table saw I wanted. There was one saw left in the store. From there I explained the situation and asked if I can place the order over the phone and use curbside pickup to avoid going in the store due to covid. The representative was very helpful and proceeded to attempt the order, but for some reason the transaction was getting declined. I was advised to call the bank to see if they were blocking the transaction and call back. I called the bank and they stated they were not blocking the transaction and there was not any attempt and the card. They said more than likely the string of numbers was being entered incorrectly. From here I called home depot back and the next representative was unwilling to help me place the order over the phone. I explain the situation and told her the previous representative was trying to help me place the order. The home depot representative insisted this was not possible nor an option and said I will need to make the purchase in store. Due to the back and forth and not getting any help I just let it go and asked if they could hold the saw for me since it is the last one. the representative agreed to hold the saw and asked for my information to put on the saw. I was told to just come into home depot and it would be waiting at customer service. I go to home depot later on in the day and explain I am both here to pick up an online order and to place an order for a table saw that is on hold for me. Off the bat Sydney or Cindy (home depot representative) was very cold and said sternly they do not hold items that have not been purchased. I explained the situation and told her the representative over the phone asked for my information to hold the item for me. Sydney asked for the name of the representatives I talked to on the phone and I did not have the names. After 3 to 5 minutes and asking me 3 more times if I knew the names of the representatives which I clearly said I did not know the names, she finally proceeded to see if there was a table saw on hold for me. There was not a table saw. At this point I am just frustrated with her behavior and the circles I have been jumping through to buy this saw so I just pick up my separate online order from her and go look to see if the table saw is in the aisle. looks like the saw is in the aisle and was not put on hold for me even though I was told it would be on hold. luckily, no one bout the last one and I loaded it into my cart. I proceeded to checkout and tried to pay using Samsung pay as I have done in the past. for some reason the order was not going through. The cashier said the store recently upgraded their pos systems and no do not support Samsung pay anymore. I asked if there was a way to manually place the order and she said yes but I will need to go back to the customer service desk to do so. I went back to the customer service desk hoping I would not have to work with Sydney again as she was very cold to me previously. I ended up getting her again. She asked what she could help with. I explained I was sent over here because I could not pay at the checkout since Samsung pay is no longer accepted. She said I needed to go place my order with the cashier. I again explained I tried and they sent me to customer service (should be called customer disappointment counter). She then proceeded to say she cannot manually place the order and I should order online for curbside pickup. I reexplained that was initially what I wanted to do and attempted to do but the product was not available to check out online. I told her earlier they were trying to place the order over the phone for me but there was an issue. She said they should not have attempted to do that. she suggested I buy a gift card online. I had already tried that but for some reason it was rejected, even though the bank was showing the charge was pending. this was the email sent from home depot We're sorry. We were unable to process your eGift Card order from The Home Depot. Settled charges will be refunded to the original form of payment. Pending authorizations do not represent capture of funds and will expire according to the policies of the financial institution. If you have any questions or concerns, please email us at homedepotgiftcardsupport@cashstar.com or call 888-679-8365 from 8:00 to 8:00 PM EST, seven days a week. Please refer to order number #CNDUV8B5MF. Please keep this message for your reference. Thank you, The Home Depot eGift Card Team I explained to Sydney I already tried that and tried to show her the email from home depot and the transaction in my statement. She did not want to see it. From there I explained we have been able to place an order for me manually in the past at this location, also they tried to do it earlier for me on the phone, and everything else I have already tried and gone through. she did not display any empathy. I asked if there was a manager I could speak to. She called her manager Tony on the phone and rather than asking him to come down she had painted an incomplete picture lacking the details of my ordeal. over the phone Tony told her no and said I needed to be a pro member. I asked her to have him to please come and talk to me rather than play a game of phone. Tony came to the customer service counter where I was with Sydney and right away you could already see in his body language he did not want to deal with me and more than likely was not going to help. He had his arms crossed, eyebrows tightened down, and a stern look. He asked loudly "did someone here ask to speak to a manager?" My wife and I were the only customer's there. I reexplained the situation and all the hoops I had to go through alongside with the disappointment in not being able to use Samsung pay anymore. Tony quickly said sorry entering the card manually is not an option. I expressed the willingness earlier to attempt it and that it has been done at this location before. he said it may have been done before but he will not break protocol and lose his job for me. I then asked if I could have someone who is a pro member place the order over the phone if then we can process the transaction. He said not. At this point I was done since he did not want to try to help and just seemed like he was using his power complex card. I ended up going back to self-checkout and using my credit card that I did not want to use. This experience truly ruined home depot for me. I have been in management for many years and have dealt with escalated customers. I would never treat my customers with suck a lack of empathy and such an unwillingness attempt to help. Most of the time My escalated customers are happy/laughing/understanding at the end of our interaction even if I cannot do what they were asking. Tony and Sydney are in need of some serious customer relations training

Unprofessional and disrespectful employee named Z!!

I often shop at this Home Depot or another that is very close by. I am always happy that I find what I need. My visit today was made very special by the employee (Bill) who helped me select a toilet. He spent the time needed to inform me of the choices and the differences.

The store was ok until I went to check out.i used the auto pay an my money got stuck or something.they said they can't do any thing about it til they see the camera..I want my money back..I talked to tony..please get some one there tomorrow so I can get my money back..it was 3 fives an 2 tens ... Ed coconato 4803659365

outstanding service,,, Thanks